Find hotels in Urbandale, IA from 1.249.211 ₫

"The children's pool was broken, tge hot tub was broken, the regular pool was filthy and had too much chlorine. Everywhere we waled had trash of some sort. Our room had a broken bathroom door that would close all the way, there was filth in every corner, one cutain was just hanging by one hook, the bedroom light swith was rusted and coming off the wall. Webrouggt our two grandkids there for a fun night and just got disappointment!"

"Clean room - beautiful and open concept! However, shower water pressure was awful and it’s super noisy in the rooms. You can hear everything people are saying or doing. Very hard to get any sleep or relax because it was super disturbing."

"Nice, clean facility, nice staff. Plenty in the area to see and do shopping wise. "

"This property is extremely well kept with great decor. The check in lady was super friendly and explained everything one could need to know. The room was very clean and decorated uniquely. The pool was good sized. Hot to was shut down for repair, but that happens. No big deal. The breakfast is very good and the staff keeps everything full, clean, and straightened. They take pride. Half way home, I remembered that I left a new shirt in our room. We called the lodge and Jen sent someone to the room to get it. Then she held it until our daughter could come pick it up. Big thanks to Jen. We will definitely stay here again."

"Great Staff"

"The room needs serious attention. Only half of the lights worked, the others would flicker on/off. Stains on bedding. Shower was stained and looked very dirty. We only stayed a few hours to get some sleep, and it was one of the only hotels available due to a concert, otherwise we would have found somewhere else to stay. "

"The room was beautiful but sadly there wasn't a microwave. It was really clean and the bed was extremely comfortable! "

"I have pictures of the current situation the room is. I will issue a complaint to get my money back. Worst experience ever. I don’t understand how this hotel stays in business and charging the amount they do for the condition of the hotel. "

"Very modern and clean"