Search Hotels Near Utah Valley Convention Center, Provo

"Check-in was extremely disorganized and took a long time likely due to the hotel using a newer computer system. Hotel staff seemed confused by the new system which caused issues. Our first room was determined to be unacceptable due to stains on bed mattresses indicating possible bed bugs. We were told that the room's window had been left open for over 24 hours by a previous guest allowing some insects to get in and that the room may need to be fumigated. After requesting to be re-roomed, we were assigned a room adjacent to the first room which we determine to be unacceptable since bugs can often travel between walls. I also heard other hotel guests experiencing challenges with the check-in and rooming process including one who was given a room in which another guest was already assigned."

"Understaffed to the point that some breakfast food was not available 1/2 hour after the start of breakfast. No one available at front desk during checkout even after ringing the bell at front desk for service 3 times."

"Checked into our room booked a non smoking. Room definitely had a smoker in it. Holes on the walls, beds were concave. Didn't end up staying, they won't refund my money. DO NOT WASTE YOUR MONEY ON THIS PLACE! "

"Everything was adequate except for the USB Port to charge my device on the alarm clock wasn’t working. The toilet was a little dated because of the height for an older person to stand up."

"Good stay, not excellent. Facility condition was average, not great as we have come to expect. Needs updating and remodeling. Small repairs such as for the peeling paint from the base boards and broken tile would greatly enhance the overall appeal. Even the bathtub needed repair work done and there was a strand of hair on the toilet seat. Not a good first impression for cleanliness. "

"Very nice place. "

"Great location and very friendly stuff"

"Great location, beautifully appointed property. Convenient & clean. Good value and excellent space. Only complaints: Bed mattress was really hot and the bar soap was like chalk. "

"Beautiful place to stay. Clean and welcoming Loved that Provo recreation center was so close, kiddos loved the water slides. "