"Our bathroom smelled like dead mouse. We stayed for 3 days and 2 nights. At first we thought it was just the shower drain off gassing and did not mind it since we’re always out exploring the city most of the day. The smell worstend to a full blown smell of a dead mouse on the last day. We informed the reception but only received a reaction that they are shocked. No apologies, no gesture of care or to inspect the room, nothing-as if they don’t care about their guests at all. All we received was just laughter. Maybe because of the language barrier, but i think google translate made it clear what we wanted to convey. We were always polite and said our pleasantries when we approached the staff, the way the reception staff dealt with us was not professional at all. We feel disrespected, as if we’re just another guest that will never come back once they received our business."
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