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Nhận xét về Hotel at the Waldorf

2 out of 5
Hotel at the Waldorf
1489 Hastings St E, Vancouver, BC

Nhận xét

6,8
Đánh giá 10 - Xuất sắc. 240/1012 nhận xét" "
Đánh giá 8 - Tốt. 284/1012 nhận xét" "
Đánh giá 6 - Được. 206/1012 nhận xét" "
Đánh giá 4 - Kém. 150/1012 nhận xét" "
Đánh giá 2 - Tồi. 132/1012 nhận xét" "

7,0/10

Sạch sẽ

8,0/10

Nhân viên & dịch vụ

6,4/10

Tiện nghi, dịch vụ

6,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,0/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

Richelle

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The stop plug in the bathroom was completely broken. The hotel while a bit dated was clean.
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

Kelly

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall we were happy with this hotel. It's about a ten minute walk east of the homelessness situation that East Hastings is known for. We were not concerned for our safety at all. To enter the main door from outside, the receptionist has to buzz you in or you use the key fob on your room key to unlock. The one thing that I couldn't get information for while booking was how to request a quiet room, so here it is: BOOK A QUEEN ROOM IF YOU WANT QUIET. The hotel is shaped like an L. One wing is all King rooms and is above the club so the floor will be vibrating and the bass will resonate until 2, 2:10am. The other wing is all Queen rooms and was very quiet. We'd originally booked a King room but the daytime receptionist on our first full day (we'd arrived just past midnight) was able to give us a room that had been freed up due to check out, so the rest of our nights were peaceful. Since this hotel is also a club on some nights there will be partiers outside the hotel having a smoke or socializing. I didn't really like that but I did know about the club beforehand so can't complain too much. When we had to go into the building and they were there I'd just ask them to move aside so I could use my key fob on the door and there was never an issue. This place suited our needs and if we end up going back to Vancouver we'll stay here again.
Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Kayla

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024

2/10 - Tồi

Daisy

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
I end up canceling our stay there. I feel unsafe for my vehicle as we have a lot of stuff from our camping. The receptionist was being honest that it is not safe to leave anything in our car. Even if it is not refundable , we didn’t stay overnight in that hotel.
Lưu trú 1 đêm vào Tháng 5, 2024

4/10 - Kém

Zsarella Angeli

Area didn't feel safe.
Lưu trú 4 đêm vào Tháng 5, 2024

2/10 - Tồi

Maria

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

Cheryl Alice, Loveland

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is a basic, budget hotel that has a lot to offer for the price. The lobby is quite small but adequate as was the room we stayed in. It was clean and nicely furnished and had good quality linens. Be advised that there is no elevator to the 2nd floor, but the night clerk very kindly carried most of our luggage up the stairs. The area around the hotel is "iffy" but a bus stops right in front of the hotel and taxis and Uber arrive in minutes. We had an excellent breakfast in the attached restaurant and had friendly, fast service as well. Overall I would recommend this hotel if you want to forego the very expensive downtown hotels.
Lưu trú 1 đêm vào Tháng 5, 2024

4/10 - Kém

Janet

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024

6/10 - Được

Savio

Unfortunately I got to the property a day late due to my travels. The rooms are very small but the space works in the end. My bathroom had no place to store my supplies like tooth brush, toothpaste, gel, floss, shaver etc. So I had to store them outside the bathroom next to the closet. The bed was lumpy but fortunately I can put up with beds. In the morning however the city was redoing the road and they had MAJOR construction and I couldn’t sleep. Unfortunately it was beyond the hotels control. So I checked out that day and the hotel was good about working with me and getting me a refund. At the end of the day, the staff were very friendly and most importantly the price was right. Good luck. Lots of people there for the boat cruises.
Lưu trú 5 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Harold

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The homeless being close to my car
Lưu trú 1 đêm vào Tháng 5, 2024

4/10 - Kém

Digant

Khách đi công tác
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Furniture and interior of the room is very old
Lưu trú 1 đêm vào Tháng 5, 2024

6/10 - Được

Christopher, Auburn

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Staff tried very hard to be helpful. Bar (in house) noisy till 2am
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Francine

Đi cùng gia đình
Neighborhood
Lưu trú 1 đêm vào Tháng 5, 2024
Front desk trả lời vào 14/05/2024
Thanks, for staying!

8/10 - Tốt

Dusti, Gatesville

Thích: Sạch sẽ, nhân viên & dịch vụ
The staff is very friendly. There is no lift, but the desk attendant carried my bag up for me. He warned me of the noise from the Tiki Bar, but it wasn't so bad. It didn't keep me up. This place is dated, but they work hard to make the best of what it is.
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Joan Caballé

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Todo ok
Lưu trú 2 đêm vào Tháng 5, 2024

8/10 - Tốt

Bernie

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room is dark , not enough light.
Lưu trú 1 đêm vào Tháng 5, 2024

6/10 - Được

Darian

Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
I stayed fully knowing what the Waldorf is and was. It's an old hotel with lots of character and it's relatively inexpensive and close to all the groovy stuff East Van has to offer. Over the years there has been a couple good restaurants in the building. Now its Howe Sound Brewing and it's really mediocre, and not very clean. Over all the stay was meh. But it was also under $200/night.
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

Heather

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very close to Commercial Drive, SkyTrain and downtown.
Lưu trú 2 đêm vào Tháng 5, 2024
Bhavik Wadhawan trả lời vào 10/05/2024
We're glad to hear that our hotel's location near Commercial Drive, the SkyTrain, and downtown was convenient for you. We strive to provide our guests with a convenient and accessible location to explore the city. Should you choose to stay with us again in the future, we hope to provide you with an even better experience overall. Thank you for sharing your positive feedback!

4/10 - Kém

shaoann, Las Vegas

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ
The building common areas (stairs, hall way), as well as the guest rooms, were not dirty and smelly. No hot water heating appliance, and no microwave in rooms.
Lưu trú 1 đêm vào Tháng 5, 2024
Mia trả lời vào 09/05/2024
Thank you for bringing your concerns to our attention. We appreciate your feedback and apologize for any inconvenience you experienced.We take all guest feedback seriously and will review our amenities offerings to ensure a more comfortable stay for all our guests.If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,Mia Supervisor

6/10 - Được

Amanda

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
The gentleman who checked us in late night was extremely accomodating and kind
Lưu trú 1 đêm vào Tháng 5, 2024
Mia trả lời vào 09/05/2024
Thank you for your feedback. We greatly value our team's commitment to exceptional service, especially during late-night check-ins. We're glad to hear about your positive experience.Mia Supervisor

10/10 - Xuất sắc

Jacob

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Mia trả lời vào 09/05/2024
Thank you for choosing to stay with us. We appreciate your patronage and hope you had a pleasant experience.Best regards,Mia Supervisor

6/10 - Được

Alisha

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Staff was phenomenal but it’s a rough area so extremely loud. Room was decently clean
Lưu trú 2 đêm vào Tháng 5, 2024
Mia trả lời vào 09/05/2024
Thank you for your feedback. We appreciate your recognition of our exceptional staff. We apologize for any inconvenience caused by the noise in the area. We strive to maintain cleanliness standards and will continue to improve.Mia Supervisor

10/10 - Xuất sắc

Ronnie

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I would stay again, well located
Lưu trú 1 đêm vào Tháng 4, 2024
Mia | Supervisor trả lời vào 09/05/2024
Thank you for your rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

6/10 - Được

Sharlene

Thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 5, 2024
Front desk trả lời vào 09/05/2024
Thank you for your rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

6/10 - Được

Measha

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Not the worse part of town but definitely not the best. The staff were nice, the restaurant had good food options and was not overly busy. We didn't have a shower curtain, which was odd and the coffee wasn't great. Bed was comfier than expected. Good spot for a quick visit to the mainland, if you're not fussy.
Lưu trú 1 đêm vào Tháng 5, 2024
Mia | Supervisor trả lời vào 09/05/2024
Thank you for sharing your experience. We appreciate your feedback and will address the issues mentioned. We're glad you found the staff pleasant and enjoyed the food options. We'll work on improving the coffee quality and ensuring all amenities are provided consistently. We hope to welcome you back for another visit.

2/10 - Tồi

Thammy Gel

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
At out first night it was fine. The Hotel staff in the morning is really nice and helpful but the male staff at night is kinda rude. He was plain when we were paying for the second night but when the music below us started to be very loud friday 11pm - we called the frontdesk to ask until what time it will be loud. FYI we understand it’s friday and party night. But the next question I asked him annoyed me and my partner, I asked him how come this was not mentioned to us when we booked the second night. The male staff is the one who asked us to come down and asked us to pay but he never mentioned to us that it’s loud every weekend because of the party. But he really insisted that he told us before asking us to pay. IT’S REALLY NOT A GOOD IDEA TO EXTEND OUR. STAY HERE.. VERY VERY LOUD AND THE TREMBLING OF THE BASS IS UNBELIEVABLE
Lưu trú 1 đêm vào Tháng 5, 2024
Front desk trả lời vào 09/05/2024
Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience caused by the noise disturbance and any misunderstanding during your interaction with our staff. Your comments are valuable to us, and we will address these concerns internally to ensure a more seamless experience for our guests in the future. Please don't hesitate to reach out if there's anything further we can assist you with.Warm regards,

2/10 - Tồi

Selim

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The room 104 shall never be used to accommodate people. The front desk warned us before about the music and the high noise due to that but the main problem was the noise coming from the road. The windows were like there is no window at all. All the vehicles and the people's sound were like they were also in the room.
Lưu trú 1 đêm vào Tháng 4, 2024
Bhavik Wadhawan trả lời vào 10/05/2024
We sincerely apologize for the inconvenience you experienced during your stay in Room 104. Your feedback is invaluable to us, and we deeply regret that the noise disturbance from both the music and the road disrupted your comfort. Please rest assured that we take your comments seriously and will address the issues with the room's soundproofing to ensure a more peaceful environment for future guests. We appreciate your understanding and hope for the opportunity to welcome you back for a much-improved stay.

6/10 - Được

Gilles

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It is what it is
Lưu trú 2 đêm vào Tháng 4, 2024
Bhavik Wadhawan trả lời vào 10/05/2024
We understand and respect your perspective. Should you ever decide to give us another chance in the future, we'll do everything possible to ensure a vastly improved experience. Thank you for sharing your feedback with us.

4/10 - Kém

River

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
cockroaches and uncleaned drawers
Bhavik Wadhawan trả lời vào 10/05/2024
We're truly sorry to hear about the issues you encountered during your stay, particularly regarding the presence of cockroaches and uncleaned drawers in your room. This falls far below the standard of cleanliness we strive to maintain for our guests. Rest assured, we are taking immediate action to address these concerns and have implemented additional measures to ensure thorough cleaning and pest control in all our rooms. Your feedback is invaluable in helping us improve, and we sincerely apologize for any inconvenience caused. We hope to have the opportunity to regain your trust and welcome you back for a much more pleasant experience in the future.

10/10 - Xuất sắc

Vinh

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Mia | Supervisor trả lời vào 09/05/2024
Thank you for your rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

6/10 - Được

George

Thích: Sạch sẽ
Lưu trú 3 đêm vào Tháng 4, 2024
Mia | Supervisor trả lời vào 09/05/2024
Thank you for your rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

4/10 - Kém

John

Đi cùng gia đình
This hotel only has rooms 1 floor above ground level and NO elevator, phone in the room did not work, had to ask for face towels. Not happy with my stay here
Lưu trú 1 đêm vào Tháng 4, 2024
Bhavik Wadhawan trả lời vào 10/05/2024
We're deeply sorry to hear that your experience at our hotel fell short of your expectations. Your comfort and satisfaction are our top priorities, and we regret that we failed to meet them during your stay. We understand the importance of amenities such as working phones and readily available towels, and we apologize for any inconvenience caused by their absence. Please know that your feedback is being taken seriously, and we are actively working to address these issues to ensure a more enjoyable experience for all our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.

4/10 - Kém

ryan

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
the place was pretty dismal, the price was agreeable for vancouver, but you got exactly what you paid for. I worked in hotels and never seen a place so inflexible about check in times, and whoever designed the bathroom in my suite had either no intention of a person using it, or a twisted sense of humour. Stayed there in 2006 and was looking forward to coming back, but that was the last time
Lưu trú 1 đêm vào Tháng 4, 2024
Bhavik Wadhawan trả lời vào 10/05/2024
We're truly sorry to hear about your disappointing experience during your recent stay with us. Your feedback is crucial to us, and we sincerely apologize for any inconvenience caused by our inflexible check-in times and the design of the bathroom in your suite. We understand the importance of providing a comfortable and accommodating environment for our guests, and it's disheartening to hear that we fell short of your expectations. Please know that we take your comments seriously and will use them to improve our services and facilities moving forward. We appreciate your past patronage and regret that we were unable to provide a more positive experience for you this time. If you ever reconsider staying with us again, we would welcome the opportunity to exceed your expectations and regain your trust.

2/10 - Tồi

Qais

Đi theo nhóm
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
When I first entered the hotel, I felt that someone had urinated all over the hotel. Whatever it was a bad experience, and I don’t recommend this hotel to anyone.
Lưu trú 2 đêm vào Tháng 4, 2024
Bhavik Wadhawan trả lời vào 10/05/2024
We're deeply sorry to hear about your unpleasant experience upon entering our hotel. Maintaining a clean and welcoming environment is a top priority for us, and we sincerely apologize for any odor that may have detracted from your stay. Your feedback is incredibly important, and we take it seriously as we continually strive to improve our services. We understand your disappointment, and we regret that we were unable to meet your expectations on this occasion. We hope you'll reconsider in the future, and if given the opportunity, we would be grateful for the chance to provide you with a much more positive experience.

2/10 - Tồi

Ojo

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The place is a mess
Lưu trú 1 đêm vào Tháng 4, 2024
Bhavik Wadhawan trả lời vào 10/05/2024
We're truly sorry to hear that your experience at our hotel was less than satisfactory. Maintaining a clean and organized environment is a priority for us, and we apologize for any shortcomings in this regard during your stay. Your feedback is invaluable, and we will address the issues you've raised to ensure a more pleasant experience for our guests in the future. We hope you'll consider giving us another chance to exceed your expectations on your next visit.

4/10 - Kém

Chase

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Front desk trả lời vào 10/05/2024
Thank you for sharing your rating with us. We appreciate your feedback and will strive to make improvements based on your experience.

2/10 - Tồi

Megan

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Worst Ghetto of Vancouver! We went in and booked out immediately. They let you know that they’re not responsible for the damage to your car which is not reassuring with all the broken glass in the parking lot. People in that area give you an immense feeling of insecurity, you don’t want to be there, especially at night. Around the place there’s graffiti everywhere, trash everywhere, the hotel is part of a bar and the only reassuring thing is the key lock on the front door of the building which seem totally necessary due to the outside surroundings but doesn’t put you completely at ease due to the emergency door that doesn’t even close of completely, you can see outside from the gap of the door. Would never recommend this place.
Lưu trú 1 đêm vào Tháng 4, 2024
Front desk trả lời vào 10/05/2024
Thank you for sharing your experience with us. We apologize for the discomfort and inconvenience you encountered during your stay. Your feedback is valuable, and we will take it into account to improve our services and facilities.

10/10 - Xuất sắc

Gurjant

Lưu trú 2 đêm vào Tháng 4, 2024

4/10 - Kém

Ashley

Lưu trú 1 đêm vào Tháng 4, 2024
Front desk trả lời vào 10/05/2024
Thank you for sharing your rating with us. We appreciate your feedback and will strive to make improvements based on your experience.

10/10 - Xuất sắc

Ariel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Mia | Supervisor trả lời vào 09/05/2024
Thank you for your rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

8/10 - Tốt

George

Lưu trú 5 đêm vào Tháng 4, 2024
Mia | Supervisor trả lời vào 09/05/2024
Thank you for your rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

8/10 - Tốt

Teresa

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff great while i was checking in and asking me not to leave anything in car because of the area, room clean quiet and gave me one with new bed and great showers
Lưu trú 1 đêm vào Tháng 4, 2024
Mia trả lời vào 17/04/2024
Thank you for your positive feedback! We're delighted to hear that you had a pleasant experience during your stay. We appreciate your recognition of our staff's efforts and are glad you found your room comfortable and clean. We look forward to welcoming you back in the future!

8/10 - Tốt

Nina

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Mia trả lời vào 17/04/2024
Thanks for staying. We look forward to welcoming you back in the future!

10/10 - Xuất sắc

Scott

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Better than expected. Great value.
Lưu trú 2 đêm vào Tháng 4, 2024
Mia trả lời vào 17/04/2024
Thanks for staying. We look forward to welcoming you back soon!

10/10 - Xuất sắc

Abdullah

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Safe
Lưu trú 1 đêm vào Tháng 4, 2024
Mia trả lời vào 17/04/2024
Thanks for staying. We look forward to welcoming you back in the future!

2/10 - Tồi

Haider

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Front desk trả lời vào 12/04/2024
We're sorry to hear about your disappointment. We'll address your concerns promptly and strive to improve.

10/10 - Xuất sắc

Daniel

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I enjoyed my stay very much. Amenities in the area are plentiful, a short walk to The Drive for a cornucopia of dining and shopping. Great staff!
Lưu trú 4 đêm vào Tháng 4, 2024
Mia trả lời vào 17/04/2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and appreciated our amenities and staff. We look forward to welcoming you back soon!

6/10 - Được

Jian

Thích: Nhân viên & dịch vụ
Lưu trú 3 đêm vào Tháng 4, 2024
Front desk trả lời vào 10/04/2024
Thanks for staying.

2/10 - Tồi

Victoria

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Bad experience, Did not know that Hasting St is known for homeless, extremely unsafe. The rooms are upstairs and the bar downstairs, Bad idea if you want to sleep and rest. The receiver was rude and was not polite in answering our questions. HORRIBLE !!!!!!!!!
Lưu trú 2 đêm vào Tháng 4, 2024
Front desk trả lời vào 12/04/2024
Thank you for bringing your experience to our attention. We're sorry to hear about your disappointment. We'll address your concerns promptly and strive to improve.

4/10 - Kém

Jaden

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
The downsides of this hotel are out of their control mostly, and I can’t blame them for it as they do charge less than other hotels, but I paid extra specifically to get a room that wasn’t noise impacted. I was told over the phone that by upgrading I wouldn’t be able to hear the music at all, but it was so loud I could feel it in my bed, and needed earplugs to fall asleep. Other than that, there are very few plugs in the room, making it hard to charge electronics. A third criticism would be that the blinds are very translucent, and there was a streetlight directly outside our window. This could be solved by upgrading the blinds to block out the light, it was very hard to sleep between the noise and the light.
Lưu trú 1 đêm vào Tháng 4, 2024
Mia trả lời vào 09/04/2024
Dear Jayden,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Your comments regarding noise disturbance, insufficient electrical outlets, and the translucency of the blinds have been duly noted. We understand the importance of a peaceful and comfortable environment for our guests and will work diligently to address these concerns. Your insights are invaluable to us as we strive to improve our services and facilities. Should your travels bring you back to our area, we would appreciate the opportunity to regain your trust and provide you with a more enjoyable experience.Warm regards,