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Nhận xét về Ramada Plaza by Wyndham JHV Varanasi

5 out of 5
Ramada Plaza by Wyndham JHV Varanasi
The Mall, Cantonment, Varanasi, Uttar Pradesh

Nhận xét

7,6

Tốt

Đánh giá 10 - Xuất sắc. 84/286 nhận xét" "
Đánh giá 8 - Tốt. 101/286 nhận xét" "
Đánh giá 6 - Được. 53/286 nhận xét" "
Đánh giá 4 - Kém. 29/286 nhận xét" "
Đánh giá 2 - Tồi. 19/286 nhận xét" "

8,0/10

Sạch sẽ

7,8/10

Nhân viên & dịch vụ

7,8/10

Tiện nghi, dịch vụ

7,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,8/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Zaw, Marriottsville

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A nice hotel and staff are polite helpful and professional. Breakfast provided was the best I ever come across. Very authentic Indian foods were served along with typical western foods. Clean overall though at times you may have to wait a bit to get the hot water coming.
Lưu trú 1 đêm vào Tháng 2, 2024
Ashish trả lời vào 23/05/2024
Dear Guest,Namaskar!! Thank you for sparing your valuable time to share your feedback on recent stay with us at Ramada Plaza JHV by Wyndham Varanasi. Your positive feedback about your stay is highly appreciated. We strongly emphasize to make every stay special and everlasting by offering our best of hotel and services. We thank you for your feedback and looking forward for your patronage. Warm RegardsAshish TiwariAsst Front Office Manager

8/10 - Tốt

Rajesh

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Animesh

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful rooms and amazing location
Lưu trú 2 đêm vào Tháng 4, 2024
Ashish trả lời vào 16/05/2024
Dear Guest,Namaskar!! Thank you for sparing your valuable time to share your feedback on recent stay with us at Ramada Plaza JHV by Wyndham Varanasi. Your positive feedback about your stay is highly appreciated. We strongly emphasize to make every stay special and everlasting by offering our best of hotel and services. Thanks for appreciating our team, same has been shared with them. We thank you for your feedback and looking forward for your patronage. Warm RegardsAshish TiwariAsst Front Office Manager

4/10 - Kém

Naishadh, Sugar Land

Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I stayed at this property starting May 9th to May 12th. The trip started off well and then turned into a nightmare on May 11th. The Hotel AC was out for the majority of the day in the blistering heat and the hotel staff were unresponsive to the situation. Despite several attempts to reach upper management to request a refund for one night's stay, no communication has been received from the hotel. There are better alternatives around in the cantonment area. I booked this hotel based on the suggestion of a family relative and I should have looked for alternatives.
Lưu trú 2 đêm vào Tháng 5, 2024
Ashish trả lời vào 16/05/2024
Dear Guest, I sincerely apologize for the inconvenience and discomfort you experienced during your stay at our hotel from May 9th to May 12th. Your feedback is crucial to us, and I deeply regret that we failed to meet your expectations and provide you with a pleasant experience.I understand the frustration caused by the AC outage on May 11th, especially during hot weather. Due to an unknown malfunction in the AC plant, issues occurred that could happen in any hotel, and our entire team was dealing with them. I understand that it took a little extra time. I assure you that we are reviewing our procedures to handle such incidents more effectively in the future.Regarding your request for a refund for one night's stay, please note that we have refunded those who checked out due to AC issues. However, for guests who stayed with us, according to management policy, a refund was not possible.I apologize that your experience did not meet your expectations and that you felt there are better alternatives in the cantonment area. We value your feedback and are committed to making the necessary improvements to regain your trust and confidence in our hotel.Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a much-improved experience.Thank you for bringing these matters to our attention.Warm regards,Ashish Tiwari (Front Office Manager)

4/10 - Kém

Naishadh, Sugar Land

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
What started off a good stay turned into a nightmare on the 3rd day when the hotel AC broke in thr blistering heat and limited response from the staff . Several attempts to request refund for the last day have gone unanswered by the hotel . There are other better alternatives in the area
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Sanjay

Spacious rooms excellent service cleanliness good ambience
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

Ashima

Đi theo nhóm
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The Location is Really good through little far from Main temple.
Lưu trú 2 đêm vào Tháng 4, 2024
Ashish trả lời vào 25/04/2024
Dear Guest,Namaskar!! Thank you for sparing your valuable time to share your feedback on recent stay with us at Ramada Plaza JHV by Wyndham Varanasi. Your positive feedback about your stay is highly appreciated. We strongly emphasize to make every stay special and everlasting by offering our best of hotel and services. We thank you for your feedback and looking forward for your patronage. Warm RegardsAshish TiwariAsst Front Office Manager

10/10 - Xuất sắc

Rajesh

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Service is good.
Lưu trú 2 đêm vào Tháng 4, 2024
Ashish trả lời vào 25/04/2024
Dear Guest,Namaskar!! Thank you for sparing your valuable time to share your feedback on recent stay with us at Ramada Plaza JHV by Wyndham Varanasi. Your positive feedback about your stay is highly appreciated. We strongly emphasize to make every stay special and everlasting by offering our best of hotel and services. We thank you for your feedback and looking forward for your patronage. Warm RegardsAshish TiwariAsst Front Office Manager

6/10 - Được

George

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel lovely and clean Room big but a little dated - old shower curtain & cracked bath. We dined in ‘Tadka’ their ‘specialist Indian restaurant’ and had a disastrous meal. We ordered lamb Vindaloo and after 20 minutes were instead served lamb with a creamy coconut sauce. I questioned this, and the chef told the waiter that he’d instead given us a mild vindaloo because we were western and would prefer it. I didn’t believe this explanation and I suspect they were perhaps just using up leftovers because this wasn’t a ‘mild vindaloo’ but instead a completely different curry (cream/coconut base). Perhaps they thought we might not know the difference. The waiting staff were apologetic and agreed that this wasn’t what we’d ordered and said they’d bring us a replacement instead. We had to wait another 20 minutes and when it arrived, it was closer resembling a vindaloo but this time there was hardly any meat and mainly just bones. (I didn’t even have one piece of meat!) Very disappointing! I’m not one for complaining normally (don’t like the confrontation and awkwardness) but this was far from what you’d expect in a 5* hotel restaurant. The restaurant manager was understanding - we could actually see them berating the chefs (a drawback of the kitchen window) making it a bit uncomfortable for everyone. They gave us complimentary desserts so I suppose the service was good. Aside from the restaurant the rest of our stay was very comfortable. Pool large & clean, service there excellent

4/10 - Kém

Nilesh

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 3, 2024

8/10 - Tốt

Vishwa

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
NA
Lưu trú 2 đêm vào Tháng 2, 2024
Manmeet Kaur trả lời vào 03/03/2024
Dear Guest,Thank you for patronizing Ramada Plaza by Wyndham JHV Varanasi & taking out time to share your experience on this platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback, looking forward to welcome you back to Ramada Plaza by Wyndham JHV Varanasi.Regards,Manmeet KaurGuest Relations Executive

8/10 - Tốt

anil

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice, clean, hospitable staff
Lưu trú 1 đêm vào Tháng 2, 2024
Manmeet Kaur trả lời vào 03/03/2024
Dear Guest,Thank you for sparing your valuable time to share your feedback on recent stay with us at Ramada Plaza by Wyndham JHV Varanasi. Thanks for appreciating our staff; same has been shared with team. We strongly emphasize to make every stay special and everlasting by offering our best of hotel and services. Here at Ramada, we continuously strive to meet your needs and expectations. Warm Regards,Manmeet KaurGuest Relations Executive

10/10 - Xuất sắc

Olivia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2024
Manmeet Kaur trả lời vào 03/03/2024
Dear Guest,Thank you for patronizing Ramada Plaza by Wyndham JHV Varanasi & taking out time to share your experience on this platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback, looking forward to welcome you back to Ramada Plaza by Wyndham JHV Varanasi.Regards,Manmeet KaurGuest Relations Executive

10/10 - Xuất sắc

Ramesh

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It is a very nice hotel with large rooms. Rooms are clean and generally well maintained. It has three restaurants we dined in two restaurants that offered Indian food choice. Both were excellent. Staff is polite and willing to help. Property is bit old. Bathrooms are nice but water flow in sink is very strong and shower curtains too long.
Lưu trú 3 đêm vào Tháng 2, 2024
Manmeet Kaur trả lời vào 03/03/2024
Dear Guest,Thank you for sparing your valuable time to share your feedback on this forum. Thanks for appreciating our food, services & team, your appreciation has been shared with them and the entire team is motivated to continue to strive for excellence. All of us are delighted that we could ensure a comfortable stay during your visit.. I have taken note of all the concerns you have raised in your feedback. Your feedback is important to us and I would like to assure you that corrective measures are already in place. Once again thanks for your stay, looking forward to welcome you back to Ramada Plaza by Wyndham JHV Varanasi.Warm Regards,Manmeet KaurGuest Relations Executive

10/10 - Xuất sắc

Gautam, Arlington

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
the rooms are old. staff is friendly and very helpful. the restaurant is amazing... great quality and variety of foods till late. lobby is nice. easy walk to mall.
Lưu trú 1 đêm vào Tháng 2, 2024
Manmeet Kaur trả lời vào 03/03/2024
Dear Guest,Thank you for taking out time to write us a wonderful review. We are happy to read that you had such a great time and that we were able to contribute to your overall experience. It is our sincere Endeavour to ensure that our guests enjoy a memorable experience.. Your observation about old structure is well noted and would like to appraise you that we are already in process of refurbishment of our rooms and public areas. We look forward for your next visit to experience the change yourself.Warm RegardsManmeet KaurGuest Relations Executive

6/10 - Được

Hari

Đi cùng gia đình
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
This property is outdated. Its furnishings and bathrooms are old and need replacement. It is not modern st all. Staff is courteous and service oriented. Buffet breakfast is very good.
Lưu trú 3 đêm vào Tháng 2, 2024
Manmeet Kaur trả lời vào 03/03/2024
Dear Guest,Greetings!!We really value your feedback offered to us. It is with much regret that I read of this unsatisfactory experience of yours and please accept my sincere apologies for the same. We all truly value your patronage and regret that your experience in this instance was less than satisfactory. Your observation about old structure is well noted and would like to appraise you that we are already in process of refurbishment of our rooms and public areas.Thanks for appreciating our team members & same has been shared with them. Our hope is that this experience will not deter you to avail our services again; we look forward for your patronage. Warm Regards,Manmeet KaurGuest Relations Executive

6/10 - Được

Shiv

Fridge was not working Bath was clogged.Property is out dated
Lưu trú 1 đêm vào Tháng 2, 2024

8/10 - Tốt

Jesper

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2024
Manmeet Kaur trả lời vào 03/03/2024
Dear Guest,Namaskar!!Thank you for patronizing Ramada Plaza by Wyndham JHV Varanasi & taking out time to rate your experience on this platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and I look forward to welcoming you back to Ramada Plaza by Wyndham JHV Varanasi.Regards,Manmeet KaurGuest Relations Executive

8/10 - Tốt

mark

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 6 đêm vào Tháng 2, 2024
Manmeet Kaur trả lời vào 03/03/2024
Dear Guest,Namaskar!!Thank you for patronizing Ramada Plaza by Wyndham JHV Varanasi & taking out time to rate your experience on this platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and I look forward to welcoming you back to Ramada Plaza by Wyndham JHV Varanasi.Regards,Manmeet KaurGuest Relations Executive

6/10 - Được

suhas

Đi cùng gia đình
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Bad Hotel for that price range
This trip had 6 destinations and the this accommodation was the worst of all of them with that price range Very poorly maintained bathrooms, constant reminder of needing things i.e. toilet paper etc. Not very good the price…
Lưu trú 2 đêm vào Tháng 1, 2024
Manmeet Kaur trả lời vào 05/02/2024
Dear Guest,Namaskar!!Thank you for sharing your feedback, please accept my sincere apology for the lapse in service and overall experience that disappointed you. I have studied your feedback and have discussed the same in detail with management. We all truly value your patronage and regret that your experience in this instance was less than satisfactory. I am terribly sorry that we could not fulfill your expectations and this is a big disappointment for me personally and my team. Your experience is certainly not representative of the care and service we strive to provide for our guests and I will follow this up to avoid any repetition of this experience in the future. Warm Regards,Manmeet KaurGuest Relations Executive

6/10 - Được

rogerio

Đi theo nhóm
Lưu trú 2 đêm vào Tháng 1, 2024
Manmeet Kaur trả lời vào 03/03/2024
Dear Guest,Namaskar!!Thank you for patronizing Ramada Plaza by Wyndham JHV Varanasi & taking out time to rate your experience on this platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and I look forward to welcoming you back to Ramada Plaza by Wyndham JHV Varanasi.Regards,Manmeet KaurGuest Relations Executive

10/10 - Xuất sắc

Raj

Lưu trú 1 đêm vào Tháng 1, 2024
Ashish trả lời vào 18/01/2024
Dear Guest,Namaskar!! Thank you for sparing your valuable time to share your feedback on recent stay with us at Ramada Plaza JHV by Wyndham Varanasi. Your positive feedback about your stay is highly appreciated. We strongly emphasize to make every stay special and everlasting by offering our best of hotel and services. Thanks for appreciating our team, same has been shared with them. We thank you for your feedback and looking forward for your patronage. Warm RegardsAshish TiwariAsst Front Office Manager

8/10 - Tốt

CESAR ANTONIO

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
La habitacion amplia aunque el baño un poco descuidado. La atención del personal exelente. Buena ubicacion el restaurante variado
Lưu trú 2 đêm vào Tháng 1, 2024
Ashish trả lời vào 15/01/2024
Dear Guest,Greetings of the day!!Thank you for sharing your feedback with us. We're pleased to hear that you found the room spacious and appreciated the excellent staff attention. Your comments about the good location and varied restaurant offerings are also noted and appreciated.I'm sorry to hear about any concerns with the bathroom, and please be assured that your feedback will be addressed to ensure improvements are made.We appreciate your positive remarks, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future. If there's anything specific you'd like to share or if there's any way we can assist further, please feel free to let us know.Warm regards,Ashish Tiwari (Asst. Front Office Manager)

6/10 - Được

Shanthanayaki

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Shower temperature depends upon if the neighboring rooms are also using it No hot water in the sink
Lưu trú 3 đêm vào Tháng 1, 2024
Ashish trả lời vào 15/01/2024
Dear Guest, Namaskar!! Thank you for taking out time to share your feedback on this platform. At the outset please accept our sincere apologies for the inconvenience caused. Your observations are well noted and corrective measures are already in place. Constructive suggestions have always been a source of immense help in not only maintaining but also for improving our quality standards. Our hope is that this experience will not deter you to avail our services again; we look forward for your patronage. Warm RegardsAshish TiwariAsst Front Office Manager

6/10 - Được

Mahesh, Muncie

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Ashish trả lời vào 18/01/2024
Dear Guest,Namaskar!! Thank you for sparing your valuable time to share your feedback on recent stay with us at Ramada Plaza JHV by Wyndham Varanasi. Your positive feedback about your stay is highly appreciated. We strongly emphasize to make every stay special and everlasting by offering our best of hotel and services. Thanks for appreciating our team, same has been shared with them. We thank you for your feedback and looking forward for your patronage. Warm RegardsAshish TiwariAsst Front Office Manager

10/10 - Xuất sắc

Bharatkumar

Lưu trú 4 đêm vào Tháng 12, 2023
Ashish trả lời vào 04/01/2024
Dear Guest,Namaskar!! Thank you for sparing your valuable time to share your feedback on recent stay with us at Ramada Plaza JHV by Wyndham Varanasi. Your positive feedback about your stay is highly appreciated. We strongly emphasize to make every stay special and everlasting by offering our best of hotel and services. Thanks for appreciating our team, same has been shared with them. We thank you for your feedback and looking forward for your patronage. Warm RegardsAshish TiwariAsst Front Office Manager

8/10 - Tốt

Neil

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 12, 2023

6/10 - Được

Debopam

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Pros: polite staff, clean hotel Cons: cheap furniture, limited supply of toileteries, unprofessionally slow service and constant problem with water supply in bathrooms, expecially hot water
Lưu trú 3 đêm vào Tháng 12, 2023

4/10 - Kém

Ram

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The property was very good in cleanliness and location. However they had construction on the 2nd floor throughout the day with loud banging which they did not inform us on arrival. They also were banging late at night around 11,30 PM on November 17th and we had to call repeatedly to stop it. They were supposed to stop at 6.00 PM during the day and did not on November 19th. Again on November 19th night they had this plastering going on all night and music being played and we had to call repeatedly to stop it. We could not sleep. They lied that it was the UPS in the closet that made the noise. The room rent was quite high and for that we had to suffer the construction noise. The reception desk should have a record of out calls from room 4101. We expect better service and treatment from a hotel of Wyndham chain.
Lưu trú 3 đêm vào Tháng 11, 2023

10/10 - Xuất sắc

Miss

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice hotel, fantastic having a pool
Great hotel, it lacks character and is not a luxury hotel but it has all the things you would need and is well located out of the hectic city centre yet within easy reach of it. We loved the pool area and the breakfast was nice. Would recommend for anyone visiting Varanasi, I think having the pool really makes it!
Lưu trú 3 đêm vào Tháng 10, 2023
Manmeet Kaur trả lời vào 17/11/2023
Dear Guest,Namaskar!! Thank you for sparing your valuable time to share your feedback on recent stay with us at Ramada Plaza JHV by Wyndham Varanasi. Your positive feedback about your stay is highly appreciated. We strongly emphasize to make every stay special and everlasting by offering our best of hotel and services. We are glad you liked the breakfast.We thank you for your feedback and looking forward for your patronage. Warm Regards,Manmeet KaurGuest Relations Executive

2/10 - Tồi

Manoj

Lưu trú 3 đêm vào Tháng 10, 2023

2/10 - Tồi

Ritambhara

Không thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 10, 2023

6/10 - Được

Siamak

Lưu trú 6 đêm vào Tháng 10, 2023

8/10 - Tốt

Ritesh

Lưu trú 2 đêm vào Tháng 10, 2023
Manmeet Kaur trả lời vào 17/10/2023
Dear Guest,Namaskar!!Thank you for patronizing Ramada Plaza by Wyndham JHV Varanasi & taking out time to rate your experience on this platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and I look forward to welcoming you back to Ramada Plaza by Wyndham JHV Varanasi.Warm Regards,Manmeet KaurGuest Relations Executive

4/10 - Kém

Amit

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
I am not sure why Expedia classifies this as a 5 star hotel. The room was extremely old and worn out. All I can say is that this hotel room was in poor condition for a 5 star property. The hotel lobby and restaurants were in very good condition, but the rooms felt like 2 star to me.
Lưu trú 4 đêm vào Tháng 9, 2023
Manmeet Kaur trả lời vào 04/11/2023
Dear guest,Namaskar!!Thank you for sparing your valuable time to share your feedback on this forum. I have noted all the concerns you have raised in your feedback & please accept my sincere apology for the lapses, we are terribly sorry that we could not fulfill your expectations and this is a big disappointment for us. I would like to assure you that corrective measures are already in place & we are already in process of refurbishment of our rooms and public areas. Please treat these lapses as an exception to our standards and I do hope you will not allow them to forever mar your impression about us. I look forward to welcoming you once again, for you to personally see the changes.Warm Regards,Manmeet KaurGuest Relations Executive

8/10 - Tốt

Anish

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great stay. Nice breakfast and amazing service as a whole.
Lưu trú 3 đêm vào Tháng 9, 2023
Manmeet Kaur trả lời vào 17/10/2023
Dear Guest,Namaskar!! Thank you for sparing your valuable time to share your feedback on recent stay with us at Ramada Plaza JHV by Wyndham Varanasi. Your positive feedback about your stay is highly appreciated. We strongly emphasize to make every stay special and everlasting by offering our best of hotel and services. Thanks for appreciating our team and services same has been shared with them. We thank you for your feedback and looking forward for your patronage.Warm RegardsManmeet KaurGuest Relations Executive

10/10 - Xuất sắc

Brent

Lưu trú 3 đêm vào Tháng 9, 2023
Manmeet Kaur trả lời vào 24/09/2023
Dear Guest,Namaskar!!Thank you for patronizing Ramada Plaza by Wyndham JHV Varanasi & taking out time to rate your experience on this platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and I look forward to welcoming you back to Ramada Plaza by Wyndham JHV Varanasi.Warm Regards,Manmeet KaurGuest Relations Executive

8/10 - Tốt

Anita

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hi , excellent customer service . Thank you
Lưu trú 1 đêm vào Tháng 8, 2023
Kunal A Wadekar trả lời vào 01/09/2023
Dear Guest,Namaskar!!Thank you for patronizing Ramada Plaza by Wyndham JHV Varanasi & taking out time to rate your experience on this platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and I look forward to welcoming you back to Ramada Plaza by Wyndham JHV Varanasi.Warm RegardsKunal A WadekarAsst Front Office Manager

6/10 - Được

Puja

Thích: Nhân viên & dịch vụ
It’s far from all the Ghaats.. no view from rooms..Rooms are outdated.
Lưu trú 1 đêm vào Tháng 7, 2023
Manmeet Kaur trả lời vào 08/08/2023
Dear Guest,Greetings from Ramada Plaza by Wyndham JHV Varanasi! At the outset please accept our sincere apologies for the inconvenience caused. It is saddened to note that we could not meet your expectations. Regarding the property, I would like to appraise you that we are already in process of refurbishment of our rooms and public areas. Your feedback is much appreciated and it is being taken seriously and put to good use in our endeavor to provide the highest standards of care and service to our guests.I do hope that in time you will allow us the opportunity to make amends and restore your faith in us.Warm RegardsManmeet KaurGuest Relations Executive

4/10 - Kém

Alain

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Malas instalaciones pero personal muy amable
Mantenimiento del hotel terrible, charcos de agua en los pasillos, humedad en muchas áreas, pedimos que nos cambiaran de habitación y lo hicieron, goteras en habitación y pasillos, humedad, sábanas viejas e incómodas con nudos que pedimos las cambiaran y lo hicieron. Un colchón con un muelle que se salía de la sábana. Muchos problemas con la conexión a internet. Por otro lado personal muy bueno, el trato excelente. camareros, personal del restaurant y recepción y todo el personal de apoyo son el bien más valioso de este hotel. No merece categoría 5 estrellas, el costo es muy alto por el deterioro de las instalaciones
Lưu trú 2 đêm vào Tháng 7, 2023
Kunal A Wadekar trả lời vào 29/07/2023
Dear Guest,Thank you for sharing your feedback. Please accept my sincere apology for the inconvenience caused. We sincerely believe that it is only by accepting and working on constructive feedback from our guests that we can achieve the highest levels of service that we aspire to provide. I have studied your feedback and have discussed the same with management. We all truly value your patronage and regret that your experience in this instance was less than satisfactory. I like to inform you that we are in the process of renovating our rooms & public areas. I am terribly sorry that we could not fulfill your expectations and this is a big disappointment for me personally and my team. Thanks for appreciating our team & we hope that you will give us another opportunity to serve you in the future and to ensure that you have a truly memorable experience.Warm RegardsKunal A WadekarAsst Front Office Manager

10/10 - Xuất sắc

Sudhir Kumar

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
I feel it is a good clean hotel with add the facilities and comfort. The entire staff is good. Food is amazing. I adm going there again on 19th August for a few days
Lưu trú 3 đêm vào Tháng 7, 2023
Kunal A Wadekar trả lời vào 22/07/2023
Dear Guest,Namaskar!! Thank you for sparing your valuable time to share your feedback on recent stay with us at Ramada Plaza JHV by Wyndham Varanasi. Your positive feedback about your stay is highly appreciated. We strongly emphasize to make every stay special and everlasting by offering our best of hotel and services. Thanks for appreciating our team; same has been shared with them. We thank you for your feedback and looking forward for your patronage. Warm RegardsKunal A WadekarAsst Front Office Manager

8/10 - Tốt

Changiz, Diamond Bar

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Breakfast was excellent.
Kunal A Wadekar trả lời vào 22/07/2023
Dear Guest,Namaskar!!Thank you for patronizing Ramada Plaza by Wyndham JHV Varanasi & taking out time to rate your experience on this platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and I look forward to welcoming you back to Ramada Plaza by Wyndham JHV Varanasi.Warm RegardsKunal A WadekarAsst Front Office Manager

10/10 - Xuất sắc

Krishna

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 6, 2023
Kunal A Wadekar trả lời vào 10/08/2023
Dear Guest,Thank you for patronizing Ramada Plaza by Wyndham JHV Varanasi & taking out time to rate your experience on this platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and I look forward to welcoming you back to Ramada Plaza by Wyndham JHV Varanasi.Warm RegardsKunal A WadekarAsst Front Office Manager

2/10 - Tồi

Archana

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Front desk staff was very rude and reckless. We booked for 3 beds but they didnot even care to provide 3rd bed. Some repair work was going on in the hotel and they provided the room just adjacent to that. It was so noisy and disturbing till evening 6pm. We travelled from USA, long hours flight, jetlag and this is the hospitality we got. We have stayed a lot in Wyndham hotels in USA but never experienced this. We should have gone with the reviews- many wrote about front desk rude behavior and carelessness. Sorry to say that the Wyndham is lossing the good name because of these.
Lưu trú 1 đêm vào Tháng 5, 2023

2/10 - Tồi

vijaykumar

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Did not receive service . They took the money and turned us away
Lưu trú 1 đêm vào Tháng 4, 2023

4/10 - Kém

Randy

Đi theo nhóm, Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very old hotel ... lots of overpainting and caulk. Even the sinks had been painted to hide the rust. Air Conditioning marginal. On top of that, they over-charged me by not refunding the deposit. Wouldn't stay here again.
Lưu trú 2 đêm vào Tháng 3, 2023
Manemet Kaur (Guest Relations Executive) trả lời vào 26/04/2023
Dear Guest,Greetings!!I am sorry to hear that you were not satisfied with your stay.Please do accept my sincere apologies for the inconvenienced caused.Your observations are well noted and would like to appraise you that we are already in process of refurbishment of our rooms and public areas.We appreciate value your feedback, and looking forward for your patronage.Thanks and Regards,

8/10 - Tốt

Suchita

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 2, 2023

4/10 - Kém

Satish

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Disappointed with check in. Hot water supply dogy. Other services and staff very good
Lưu trú 3 đêm vào Tháng 2, 2023

4/10 - Kém

RANA

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
Entire night could not sleep due to wedding next door and loud speakers was on full volume. Complaint to front desk but no reply.
Lưu trú 1 đêm vào Tháng 2, 2023
Manmeet Kaur trả lời vào 17/10/2023
Dear Guest,Namaskar!!I would like to thank you for taking out time to share your feedback on this forum.Please accept my sincere apologies, for us not being able to deliver the Ramada experience to you. We all truly value your patronage and regret that your experience in this instance was less than satisfactory. I have personally addressed the issue with Banquet Manager & believe me sir corrective measures have already been taken. While I know that I cannot undo this experience with us, but I do hope that you will not let it mar your overall impression about us and consider this as an anomaly.Warm Regards,Manmeet KaurGuest Relations Executive

6/10 - Được

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
One of the worst F&B service I ever came across in any of the similar category hotel .. restaurant staff was totally confused .. could be because of any of the following.. > they were new or not properly trained. > coordination issue with kitchen / bar . In short forgettable dining experience ..
Lưu trú 2 đêm vào Tháng 1, 2023
Kunal A Wadekar trả lời vào 11/02/2023
Dear Guest,I would like to thank you for taking out time to share your feedback on this forum.Please accept my sincere apologies, for us not being able to deliver the Ramada experience to you. We all truly value your patronage and regret that your experience in this instance was less than satisfactory. I have personally addressed the issue with F&B Manager & believe me sir corrective measures have already been taken. While I know that I cannot undo this experience with us, but I do hope that you will not let it mar your overall impression about us and consider this as an anomaly.Warm RegardsKunal A WadekarAsst Front Office Manager