"The location so close to the Place d'Armes was great - we enjoyed the live performers, and the proximity to the downtown, Vieux Port etc. It's also a short walk to the Metro, so very convenient. The room (a junior suite) was beautiful with high ceilings, nice sitting area, big windows and an enormous bathroom. There were chocolates to welcome us, and a turndown service on our first night. There was an issue with the elevator which made it exceptionally slow, so we eventually switched to using the ones right at the reception area, once we figured out the layout of the hotel - it was much faster and more efficient. There was no ice machine on the floors, so we had to call the front desk - but the phones didn't work! However, after speaking with reception, a bucket of ice was sent up, and later a technician checked the phones - pressing the 'speaker' button was a good workaround to get it working. The pull-out couch was convenient for the evening our adult son stayed over - though it wouldn't rate so highly for comfort. But our bed was perfect, the toiletries and Nespresso machine were much appreciated (stir sticks would be a nice addition). We enjoyed a meal on the rooftop terrace - more for the atmosphere than the food, though it was decent. The staff were friendly and supportive and we would happily recommend the hotel to friends."
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