Khách sạn Velten

"Vi så alt i alt en person fra personalet under hele vores ophold. Check ind og check ud virker ikke da man ikke har den rigtige kode. Vi måtte ringe til en hotline der på trods af at vi valgte engelsk i menyen tiltalte os på tysk. Han var dog hjælpsom. Vi ankom kl 15.00 så det var ikke sen ankomst der var skyld i manglende personale. Dyrt hotel når der ingen service er. Vi har efter afrejse modtaget en regning for vores ophold hvor prisen divergerer i forhold det det vi betalte for 5 mdr siden....

"Great property"

"Really clean. Staff were very accommodating with our early check in. Free coffee!"

"Great location giving access to the Eastern Berlin plus not far from multiple modes of public transport. Staff were friendly and helpful with queries we had. Our room was pleasant and had all the facilities we would expect. However, the room was not the cleanest and even with daily visits from the housekeeper this was closer to a turndown service instead of a clean. We didn't use any of the additional facilities and avoided the restaurant/bar as they were not competitively priced but I...

"Alles super, gerne wieder :)"

"Some front desk staff are unhelpful and deny you services that you have already paid for. My room lacked air conditioning; the window hinges were in such poor condition that the window couldn't be opened; and the safe didn't work. I reported these issues, and although I was told a technician would be sent, no one ever arrived. When I requested a room change. I was told I would have to pay an additional $300—after I had already wasted six hours dealing with this. I eventually had to call Expedia...