Lovely place, great location, and nice rooms! However, the front desk clerk did not tell us you needed to request breakfast the day before. So day of, no breakfast offered even though all the materials at the hotel said complimentary breakfast offered until 10:30am and did not mention needing to alert the desk. Also with the Hotels.com VIP status they were supposed to offer a late checkout and free room upgrade. They did not offer a room upgrade even though there was plenty of availability and the desk clerk said a late checkout was not possible. So even though a nice place, I don’t think this property should be listed as a VIP exclusive by any means.