"I am writing to formally complain about our recent stay at your hotel.
Before our arrival, I contacted the hotel on two separate occasions to confirm that our room would have both air conditioning and two beds. On both occasions, I was assured that these requests had been noted and that our room would meet these requirements.
However, when we arrived, we were given a room with a broken air conditioner and only a small fan to cool the room. The room was extremely uncomfortable, particularly...
"I am writing to formally complain about our recent stay at your hotel.
Before our arrival, I contacted the hotel on two separate occasions to confirm that our room would have both air conditioning and two beds. On both occasions, I was assured that these requests had been noted and that our room would meet these requirements.
However, when we arrived, we were given a room with a broken air conditioner and only a small fan to cool the room. The room was extremely uncomfortable, particularly...
Sharon