2/10 - Tồi
Jodie Lynne
04/08/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I booked an 8-night stay months in advance, expecting a comfortable experience. Instead, I was placed on the highway side of the hotel, right on a floor undergoing construction. The noise and smell were persistent, and the entire experience felt unwelcoming from day one.
Cleanliness and Maintenance were a complete letdown. The third floor smelled awful every day—staff blamed it on old wallpaper being removed, but that doesn’t explain why it wasn’t cleaned or aired out. The hallways were never vacuumed once during my entire stay. Dust, grime, and filth were everywhere—under bedside tables, in window tracks, even in the bathroom plug. I have pics but can’t attach
Housekeeping was nearly nonexistent. After three days, I had to ask when my room would be cleaned. I was told I wasn’t on the list, and the cleaning staff responded with a rude, “we’ll see.” I escalated to the front desk, who said it would be taken care of—but when I returned, only stained towels were delivered (some with makeup still on them) and the room had not been cleaned at all. I brought the towels down to the front desk myself and asked if they’d use them. Their answer was no. Eventually, a younger staff member cleaned the room properly the NEXT day
Worst of all, the lack of care is consistent. Cookie-cutter responses to negative reviews show there’s no real concern or desire to improve. Best Western should honestly be embarrassed to have their name on this property.
Don’t stay here
Jodie Lynne
Lưu trú 8 đêm vào Tháng 7, 2025
