6/10
The property itself was in a beautiful location. Isabel the concierge was wonderful, texting us before we arrived and arranging a car from the train station. She pointed out the local bus which was the most convenient highlight. There was also someone who seemed like the property manager who was very kind and attentive.
The property was disappointing as it was clearly not as advertised. The listing has beautiful pictures of loungers on a deck near the pool, when they were actually set up in the grass with many bugs. When I tried to access the panoramic deck, it was locked. Breakfast was mediocre at best, store bought bread and yogurt etc.
The listing advertises a beach shuttle, when we arrived they said they had this a while ago and stopped offering the service. Access to the beach was a draw for booking the property and we were left disappointed. Also, the listing advertises many restaurants around when in fact there was one close by (and it was fantastic!) but certainly not as advertised that there were food options within walking distance. They wouldn’t let us order in.
The evening concierge was not helpful at all and claimed he kept trying to make a reservation at a restaurant but couldn’t get through. I ended up finding an online link to make it myself.
Overall this property has so much potential, but is quite lacking compared to what was advertised. I feel for some of the staff who were trying to make it work, others seemed like they truly couldn’t be bothered.
Asha
Lưu trú 3 đêm vào Tháng 5, 2025
