Khu sảnh

Nhận xét về Bedford Regency Hotel

2.5 out of 5
Bedford Regency Hotel
1140 Government St, Victoria, BC

Nhận xét

7,6

Tốt

Đánh giá 10 - Xuất sắc. 330/1007 nhận xét" "
Đánh giá 8 - Tốt. 357/1007 nhận xét" "
Đánh giá 6 - Được. 150/1007 nhận xét" "
Đánh giá 4 - Kém. 97/1007 nhận xét" "
Đánh giá 2 - Tồi. 73/1007 nhận xét" "

8,2/10

Sạch sẽ

8,2/10

Nhân viên & dịch vụ

7,0/10

Tiện nghi, dịch vụ

7,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,4/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

Emily, Friday Harbor

Đi cùng bạn đồng hành
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The only mirror or sink in the room was a tiny wet bar sized sink in the room with a small make up mirror mounted beside it. The tv didn't work properly although they did come and fix it the second day. We never could acquire any hand towels or additional washcloths or floor mat, even though the shower sprayed onto the floor because of its poor design. We got 2 washcloths, 1 floor mat, and ultimately, 4 bath towels. But that's it. Even though we asked. Lastly, the refrigerator had had its cord cut off and the attempt to fix it provided power, but it still didn't work, so we had no way to keep things cold. The room served its purpose and the bed was ok, but I wouldn't stay there again.
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Service Team trả lời vào 24/05/2024
Hi Emily,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. Rest assured, we take your comments seriously and will address these issues promptly to ensure a better experience for our future guests.The Bedford Regency Hotel

8/10 - Tốt

Tamara

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
The hotel was great! The staff and service was excellent. The only complaint was that their parkade was not available.
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Service Team trả lời vào 23/05/2024
Hi Tamara,"Thank you for your kind words! We're thrilled you enjoyed your stay. Apologies for any inconvenience regarding the parkade. We're working on improving the availability for your next visit!"The Bedford Regency Hotel

6/10 - Được

Talia

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Poor directions for parking. Bed was very noisy. Carpet was dirty
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Service Team trả lời vào 22/05/2024
Hi TaliaWe're sincerely sorry for the inconveniences you faced. We've noted your feedback and are actively working to address these issues. Thank you for bringing them to our attention.The Bedford Regency Hotel

8/10 - Tốt

Christopher

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice room. Friendly staff. Good value! The only two things that were negative: The first is not the hotel’s problem at all, but be warned, the Irish bar next door has absolutely ridiculously loud live music late I to the night! The second negative: you have to run the shower for up to 5mins before you get hot water.
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Service Team trả lời vào 22/05/2024
Hi ChristopherWe're thrilled you enjoyed our room and service! Apologies for any inconvenience with the noise from the neighboring Irish bar and the delay in hot water. Your feedback is invaluable, and we'll explore ways to mitigate these issues. Thank you for sharing your experience!The Bedford Regency Hotel

6/10 - Được

Hettie

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ
We did not like that there was no parking, we had to park down the road and get up early to pay for the parking. No breakfast included
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Service Team trả lời vào 21/05/2024
Hi HettieWe appreciate your feedback and apologize for any inconvenience caused by the parking and breakfast arrangements. Your comments will be thoughtfully taken into account as we work towards enhancing our services in the future.The Bedford Regency Hotel

2/10 - Tồi

Jenna

Đi theo nhóm
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The new "penthouse" is not a penthouse at all. It is two separate rooms. One bed is on the floor, the seagulls don't sleep (so noisy), the blinds in one side doesn't block out any light, the sinks for bathrooms are outside of the room, the rooms had hair/dirt/feathers on the ground and windowsills when we arrived, there wasn't any shampoo/conditioner/soap in showers, the parking situation is super inconvenient, you can hear the pubs (no soundproofing), old air conditioners, and one of the fridges was SO loud that we had to unplug it because it sounded like an engine room.
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Service Team trả lời vào 21/05/2024
Hi JennaWe're sorry to hear about your experience. Your feedback is valuable to us, and we'll address these issues to improve our service. We apologize for the inconvenience and hope to have the chance to make it right for you in the future.The Bedford Regency Hotel

4/10 - Kém

Deanna

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The fridge was broken, water from the shower sprayed all over the floor due to the shower curtain not being close to long enough, had to run the shower for over 5 minutes before any hot water would come out. It was extremely noisy, if you’re wanting to go to sleep before midnight on a Sunday that won’t happen. When I spoke to staff about the fridge and hot water all I was told was that they would look into it. No compensation offered. If your wanting to go to the pubs etc it’s a convenient location the bed was comfortable.
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Service Team trả lời vào 21/05/2024
Hi DeannaThank you for sharing your feedback. We apologize for the inconveniences you experienced during your stay. We'll address these issues to ensure a better experience for our guests in the future. We appreciate your compliments on our convenient location and comfortable beds. We hope to have the opportunity to welcome you back and provide a much-improved stay.The Bedford Regency Hotel

6/10 - Được

Andrew, Las Vegas

Đi theo nhóm, Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
Staff was excellent
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Service Team trả lời vào 21/05/2024
Hi AndrewThank you for the kind words! We're delighted to hear you had a great experience with our staff. Looking forward to welcoming you again!The Bedford Regency Hotel

4/10 - Kém

bernd

Đi theo nhóm
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Great location and in reasonable shape for an old building; it has a classy feel to it and the rooms are beautiful. Unfortunately, the parking situation is awkward (2 blocks away and every time you need to get back into the parkade, you need to first stop at the hotel...which you can't drive to...and get an access card). The biggest issue is the noise for any rooms facing the front; three pubs on the corner all competing for who can be the loudest. The pubs have speakers outside and people congregate out in the street singing and yelling till almost three in the morning. Don't book rooms 10 and 11 on the first, 20 and 21 on the third, 30 and 31 on the third, etc. I had asked for a quiet room and they still gave me a front room...not sure why. After a short night, I wanted to change rooms, but discovered I would need to pay more for a smaller room. And currently, air conditioner in room 31 isn't working...in spite of their insistence that it was "looked at". Its too bad because the location is fantastic.
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Service Team trả lời vào 16/05/2024
Hello,Thanks for sharing your feedback. We're glad you enjoyed the location and the charm of our building. We apologize for the inconvenience regarding the parking situation and noise disturbances. We'll take your room preferences into account for future stays. Our team is actively addressing the air conditioning issue to ensure a comfortable stay for all our guests. We appreciate your valuable input and hope to welcome you back soon.The Bedford Regency Hotel

8/10 - Tốt

Ginny

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I love how accessible, clean and affordable the place was. However, my only complain was the exhaust fan in our room was not working. Either way, this place was a great for overnight trip. I will definitely recommend it!
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Service Team trả lời vào 14/05/2024
Hi GinnyThank you for your kind words and recommendation! We apologize for the inconvenience with the exhaust fan and appreciate you bringing it to our attention. We'll make sure to address it promptly. We look forward to welcoming you back for another great stay!The Bedford Regency Hotel

10/10 - Xuất sắc

Robert

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Good location
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 12/05/2024
Dear guest,Thank you for your feedback! We’re delighted to hear that you found our hotel’s location to be convenient. It’s our goal to provide a comfortable and enjoyable stay for all our guests, and we’re glad that our prime location contributed to your positive experience.If there’s anything else we can assist you with during your stay, please don’t hesitate to reach out. We look forward to welcoming you back in the future!Best regards,Guest ServicesBedford Regency Hotel

8/10 - Tốt

Sara

Đi theo nhóm
Super well located and walkable. There is a nightclub in the bottom and Government street is pretty noisy on the weekend. The hotel provides ear plugs but if you are a light sleeper and want to go the bed early you may need to ask for a room away from the street. Cute but run down. Totally fine if you are easy going. Friendly staff.
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Service Team trả lời vào 11/05/2024
Hi Sara,"Thank you for sharing your experience! We appreciate your feedback and are glad to hear you found our location convenient. We'll certainly take your comments into consideration to ensure a better stay for future guests. Hope to welcome you back soon!"The Bedford Regency Hotel

2/10 - Tồi

allan

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
dirty entrance; worn out and chipped furniture; useless TV; poor room lighting; unusable pillows with strong smell; complex shower with no instructions; no room service; no ice and no pop - machine empty; lumpy', uncomfortable bed; thin towels; one-ply toilet paper; no chest of drawers for clothes; very expensive. for twice the price could have stayed at Oak Bay Beach, a 4 star hotel. The Bedford barely rates 1 star.
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Service Team trả lời vào 16/05/2024
Hi Allan,Thank you for sharing your experience. We're sorry to hear about the issues you encountered during your stay. Your feedback is valuable to us, and we will address these concerns to improve our guest experience. We apologize for falling short of your expectations and hope to have the opportunity to exceed them in the future.The Bedford Regency Hotel

2/10 - Tồi

Leanne

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Your property is in bad need of an update. Not as expected for the price per night. Room was really smelly of old wood fireplace and musty. Lighting is poor in rooms. Décor is rundown and outdated. The bathroom was in poor condition. Staff at front desk are not very friendly. Parking is overpriced and quite a distance away.
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Service Team trả lời vào 15/05/2024
Hi Leanne,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We're actively working to address your concerns and enhance the overall guest experience. Thank you for bringing these issues to our attention.The Bedford Regency Hotel

8/10 - Tốt

Li

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We enjoyed our stay.
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Service Team trả lời vào 08/05/2024
Hi Li,Thank you for your kind words! We're delighted you enjoyed your stay with us.The Bedford Regency Hotel

8/10 - Tốt

Kristen

Lưu trú 1 đêm vào Tháng 5, 2024

6/10 - Được

Ashley

Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

Julian and Deanna

Đi theo nhóm
Thích: Sạch sẽ
Older property and dated. No closet in room to hang anything.
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Service Team trả lời vào 07/05/2024
Hi Julian and DeannaThank you for sharing your thoughts. We value your feedback and will consider your comments for future improvements. We hope to welcome you back for a better experience.The Bedford Regency Hotel

6/10 - Được

Luis Gerardo

Đi cùng gia đình
Check in at 4:00 pm is really bad for customers.
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Service Team trả lời vào 05/05/2024
Hi Luis,Thank you for sharing your perspective. We'll review our check-in policy to ensure a better experience for our guests.The Bedford Regency Hotel

6/10 - Được

Livio

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
there is no parking for the car at the hotel property
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Service Team trả lời vào 03/05/2024
Hi Livio,We regret any inconvenience caused by the lack of parking. We're actively exploring options to address this issue for our guests' convenience.The Bedford Regency Hotel

2/10 - Tồi

Evan

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Service Team trả lời vào 03/05/2024
Hi Evan,I'm sorry to hear that your experience fell short of expectations. If you'd like to share more details, we're here to listen and improve.The Bedford Regency Hotel

2/10 - Tồi

Sarah

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Guest Service Team trả lời vào 01/05/2024
Hi SarahWe apologize for falling short of your expectations. Your feedback helps us improve, and we'll do our best to ensure a better experience in the future.The Bedford Regency Hotel

8/10 - Tốt

evelyn

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location, nice, but small rooms, very busy with traffic, the street at the front is closed to vehicle traffic. The parking garage is a big hassle involving picking up and returning a key every time you enter or exit. High end shopping and dining at the doorstep. The The waterfront is 3 blocks away.
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Service Team trả lời vào 30/04/2024
Hi EvelynThank you for sharing your experience! We're glad you enjoyed our great location with easy access to shopping and dining. We appreciate your feedback regarding the room size and parking process, and we'll take it into consideration for future improvements. We hope to welcome you back soon!The Bedford Regency Hotel

6/10 - Được

uliana

Lưu trú 2 đêm vào Tháng 4, 2024
Guest Relations Team trả lời vào 19/05/2024
Dear guest,Thank you for sharing your feedback with us. We appreciate your comments, and we apologize if your experience fell short of expectations. We take all guest reviews seriously and will use your input to improve our services.We value your patronage and hope to have the opportunity to welcome you back in the future.Warm regards,Bedford Regency HotelGuest Relations Team

8/10 - Tốt

Barbara

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
Great location - central to everything. Only complaint is that there was only one chair in the room. Difficult to sit as a couple for a cup of coffee in the morn or a glass of wine in the eve.
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Service Team trả lời vào 28/04/2024
Hi Barbara,We appreciate your feedback! We'll take your comment into consideration to improve our accommodations for future stays.The Bedford Regency Hotel

10/10 - Xuất sắc

mike

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Service Team trả lời vào 28/04/2024
Hi Mike,Thank you for the fantastic rating! We're delighted you enjoyed your stay.The Bedford Regency Hotel

8/10 - Tốt

Andrea

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The location is fantastic and the interior is quaint and dated in a nice way. But it’s not a quiet spot, especially at night. There are three busy restaurants just steps away, and we could easily hear the music and live entertainment. So it’s ideal if you enjoy the nightlife, but not so much if you need quiet to sleep.
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Service Team trả lời vào 27/04/2024
Hi Andrea,"Thank you for sharing your feedback! We're delighted you enjoyed our fantastic location and quaint interior. We appreciate your insights about the lively atmosphere nearby. For those seeking a vibrant nightlife experience, our spot is ideal, although we understand it may not suit those in search of serene nights. We hope to welcome you back soon!"The Bedford Regency Hotel

6/10 - Được

Phil

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Whirlpool tub no work.
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Service Team trả lời vào 26/04/2024
Hi Phil,We apologize for the inconvenience regarding the whirlpool tub. We'll promptly address this matter to ensure it's working perfectly for future guests.The Bedford Regency Hotel

10/10 - Xuất sắc

Masako

Không thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Service Team trả lời vào 02/05/2024
Hi Masako,"Thank you for the glowing review! We're thrilled to hear you had a fantastic experience with us. Looking forward to welcoming you back soon!"The Bedford Regency Hotel

2/10 - Tồi

Geneva

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Parking garages are less than 6 ft 2” we had a truck and it would not fit on the parking the hotel suggested. Luckily there was outdoor parking close to the hotel.
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Service Team trả lời vào 26/04/2024
Hi Geneva,Thank you for sharing your feedback. We're glad you found suitable parking nearby and appreciate your understanding. We'll take note of your experience to improve our services.The Bedford Regency Hotel

4/10 - Kém

Melissa

Khách đi công tác
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
In general the room was fine for a single night, but the bathroom facilities/shower left a lot to be desired, mini fridge did not keep anything particularly cold, and a full length mirror would certainly be a welcome addition.
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Service Team trả lời vào 26/04/2024
Hi Melissa,Thank you for your valuable feedback. We'll address the concerns with the bathroom, fridge, and consider adding a full-length mirror for future improvements. Your input helps us enhance our guests' experience.The Bedford Regency Hotel

8/10 - Tốt

Daryl

Thích: Sạch sẽ, nhân viên & dịch vụ
The staff was very pleasant to deal with! Amazing location perfect for anything downtown Victoria! I only wish each room had a microwave!
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Service Team trả lời vào 26/04/2024
Hi Daryl,Thank you for your kind words about our staff and location! We'll take note of your suggestion for microwaves in each room for future considerations. We appreciate your feedback!The Bedford Regency Hotel

8/10 - Tốt

Andy

Thích: Sạch sẽ, nhân viên & dịch vụ
Being right downtown, we could walk everywhere.
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Service Team trả lời vào 30/04/2024
Hi AndyWe're thrilled you found our downtown location convenient for exploring. Thank you for your review!The Bedford Regency Hotel

8/10 - Tốt

Ronald

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
N/A
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Service Team trả lời vào 26/04/2024
Hi Ronald,Thank you for your rating! We're glad you enjoyed your stay overall. If there's anything specific we can improve upon, please let us know.The Bedford Regency Hotel

10/10 - Xuất sắc

Candace

3:00pm was the check in time in my email but the receptionist told me 4:00pm. Would’ve been nice to have it collaborated for better planning of a special event that was happening. Lost an hr of important business.
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Service Team trả lời vào 26/04/2024
Hi Candace,We apologize for any confusion with the check-in time. We'll ensure better communication in the future to avoid inconvenience. Thank you for bringing this to our attention.The Bedford Regency Hotel

10/10 - Xuất sắc

Habib

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Service Team trả lời vào 22/04/2024
Dear GuestThank you so much for the 5-star review! We're thrilled to hear you had a fantastic experience with us. We appreciate your support and look forward to serving you again soon!

4/10 - Kém

Joshua

Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I was facing a wall. My bathroom didn’t have a sink and there were loud noises at night from water in the pipes. Also, my tv didn’t face the bed.
Lưu trú 2 đêm vào Tháng 4, 2024
The BedfordRegency Hotel trả lời vào 18/04/2024
Dear Joshua, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We will certainly address these issues to ensure a more comfortable experience for our guests in the future.

4/10 - Kém

Isabelle

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Guest Service Team trả lời vào 21/04/2024
Dear GuestThank for staying with us.We really appreciate your time for rating our hotel.Have a great weekend.

8/10 - Tốt

Ray

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
W
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Service Team trả lời vào 14/04/2024
Hi RayWe're glad you enjoyed your stay overall. Is there anything specific you think we could improve upon for next time?The Bedford Regency Hotel

6/10 - Được

Kimberly

Thích: Sạch sẽ, nhân viên & dịch vụ
Very friendly and helpful staff. Smelled kind of old and musty and very small.
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Service Team trả lời vào 10/04/2024
Hi KimberlyThank you for recognizing our friendly and helpful staff. We apologize for any discomfort caused by the scent and size of the room. Your feedback is valuable, and we'll strive to improve our facilities to offer a more pleasant experience. We hope to have the opportunity to welcome you back in the future.The Bedford Regency Hotel

2/10 - Tồi

Marian

Đi cùng gia đình
The room had no hot water in the shower. We reported it to the front desk. They were unwilling to repair or compensate us for not being able to bathe on our vacation. The parking is very confusing and they do not explain how to park and get out of the parking garage.
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Service Team trả lời vào 09/04/2024
Hi MarianWe apologize sincerely for the inconvenience you faced during your stay. We acknowledge the frustration of encountering issues with hot water and the parking confusion. Your feedback is highly valued, and we are committed to making necessary improvements. We deeply appreciate your patronage and aspire to earn back your trust in the future. The Bedford Regency Hotel

8/10 - Tốt

Emily

Đi cùng bạn đồng hành
Old furnishings, but in a great location.
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Service Team trả lời vào 09/04/2024
Hi EmilyWhile our furnishings may be on the older side, we're thrilled that our hotel's prime location added value to your stay. We appreciate your feedback and hope to have the opportunity to host you again in the future.The Bedford Regency Hotel

8/10 - Tốt

mark

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good value for price, rooms small and old but clean . Very nice staff
Lưu trú 2 đêm vào Tháng 3, 2024
Guest Service Team trả lời vào 09/04/2024
Hi MarkWe're pleased to hear that you found our hotel to be good value for the price. While our rooms may be small and old, we take pride in ensuring they are clean and comfortable for our guests. Thank you for acknowledging our efforts. We're also delighted that you had a positive interaction with our staff. Your satisfaction is our priority, and we look forward to welcoming you back in the future.The Bedford Regency Hotel

8/10 - Tốt

Paula

Lưu trú 4 đêm vào Tháng 3, 2024
Guest Service Team trả lời vào 09/04/2024
Hi PaulaYour rating means a lot to us, and we're thrilled you had a great stay. Should you have any suggestions for us to earn that additional star on your next visit, please don't hesitate to share. Wishing you safe and pleasant travels!The Bedford Regency Hotel

4/10 - Kém

Barbara

Thích: Sạch sẽ, nhân viên & dịch vụ
the beds and pillows were uncumfortable
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Service Team trả lời vào 03/04/2024
Hi BarbaraThank you for your feedback. We apologize for any discomfort you experienced during your stay. Your comments are valuable to us, and we will use them to improve our guests' experiences. We hope to have the opportunity to welcome you back for a more comfortable stay in the future.The Bedford Regency Hotel

6/10 - Được

ASO

Lưu trú 3 đêm vào Tháng 3, 2024
Guest service Team trả lời vào 21/04/2024
Dear GuestThank you for rating our hotel.Have a great day

10/10 - Xuất sắc

Thomas, Calgary

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice room. Jet tub. Fireplace. Large tv. Not many channel options. Across from large mall and many shops etc. harbour two blocks away. I parked in harbour lot which was convenient. Good vibe all around.
Lưu trú 2 đêm vào Tháng 3, 2024
Guest Service Team trả lời vào 31/03/2024
Hi ThomasThank you for your review! We're delighted to hear that you enjoyed your stay and appreciated the amenities in your room, such as the jet tub, fireplace, and large TV. We're glad you found the location convenient, with a large mall and many shops nearby, as well as being close to the harbor. We apologize for the limited channel options but are pleased that you still had a good overall experience and enjoyed the vibe of the hotel. We hope to welcome you back for another enjoyable stay in the future!The Bedford Regency Hotel

8/10 - Tốt

Christopher

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Walkable!!
Lưu trú 2 đêm vào Tháng 3, 2024
Guest Service Team trả lời vào 31/03/2024
Hi ChristopherThank you for your enthusiasm! We're thrilled that you found our location to be so convenient and walkable to nearby attractions. We hope to see you again soon for another enjoyable visit!The Bedford Regency Hotel

8/10 - Tốt

Ash

Lưu trú 1 đêm vào Tháng 3, 2024
Guest Service Team trả lời vào 17/04/2024
Hi AshThank you. We appreciate your positive rating. If there's anything specific you feel we could improve on, please let us know. We strive to make your stay even better next time.The Bedford Regency Hotel

8/10 - Tốt

Kelly

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
It's right at the government street. Shops and restaurants are all around. If you sleep early or you have kids, it may not your choice as pubs are just downstairs. It's especially noisy on Fri and Sat night, probably until 1 or 2 a.m.
Lưu trú 3 đêm vào Tháng 3, 2024
Guest Service Team trả lời vào 27/03/2024
Hi KellyThank you for your feedback! We appreciate your understanding regarding the noise from the nearby pubs. If you have any specific room preferences for your next stay, please don't hesitate to let us know. We want to ensure your comfort and will do our best to accommodate your needs. We look forward to welcoming you back soon!The Bedford Regency Hotel