Phục vụ bữa sáng, bữa trưa và bữa tối

Nhận xét về Hilton Vienna Plaza

5 out of 5
Hilton Vienna Plaza
Schottenring 11, Vienna

Nhận xét

9,0

Tuyệt vời

Đánh giá 10 - Xuất sắc. 631/1003 nhận xét" "
Đánh giá 8 - Tốt. 269/1003 nhận xét" "
Đánh giá 6 - Được. 66/1003 nhận xét" "
Đánh giá 4 - Kém. 21/1003 nhận xét" "
Đánh giá 2 - Tồi. 16/1003 nhận xét" "

9,4/10

Sạch sẽ

9,0/10

Nhân viên & dịch vụ

8,8/10

Tiện nghi, dịch vụ

9,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,0/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Frédéric

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
L’hôtel Hilton Vienna Plaza est un merveilleux hôtel où l’on se sent très très bien, Il est très bien situé, la décoration est magnifique, les installations Sont superbes, Le personnel est très professionnel. Leur petit déjeuner est sensationnel. J’y retournerai sans aucun problème quand je reviendrai sur Vienne
Lưu trú 3 đêm vào Tháng 5, 2024

8/10 - Tốt

suzanne

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful well maintained property close to all the attractions. But we found the room too hot and the air-conditioning not at a low enough temperature. The pillows also not great. Not sure if they had a pillow menu.
Lưu trú 3 đêm vào Tháng 5, 2024
Gerard Junior Supervisor trả lời vào 24/05/2024
Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our beautiful, well-maintained property and its convenient location close to all the attractions.We apologize for the discomfort you experienced with the room temperature and the pillows. We understand how important a comfortable sleeping environment is and regret that the air-conditioning and pillows did not meet your expectations.Your feedback about the air-conditioning and pillows will be shared with our team to ensure improvements are made. We do have a selection of pillows, and we are sorry this was not communicated to you during your stay. For future visits, please do not hesitate to reach out to our staff for any specific requests to enhance your comfort.We appreciate your feedback and hope to have the opportunity to welcome you back for a more comfortable stay.Best regards from Vienna,Gerard Junior Supervisor

10/10 - Xuất sắc

Hanif

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing location and staff. Rooms are big and modern. Great hotel. Highly recommend.
Lưu trú 2 đêm vào Tháng 5, 2024
Kimberly-Acting Front Office Manager trả lời vào 20/05/2024
Dear Hanif,We would like to thank you very much for taking the time to review your recent stay at the Hilton Vienna Plaza. It is great to see that you had a pleasant stay at our 1920s style Art Deco Hotel and we are looking forward to welcoming you again in the near future!Best regards,KimberlyActing Front Office Manager

10/10 - Xuất sắc

Tanya

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 5, 2024
Kimberly-Acting Front Office Manager trả lời vào 20/05/2024
Dear Tanya,We would like to thank you very much for taking the time to review your recent stay at the Hilton Vienna Plaza. It is great to see that you had a pleasant stay at our 1920s style Art Deco Hotel and we are looking forward to welcoming you again in the near future!Best regards,Kimberly Acting Front Office Manager

10/10 - Xuất sắc

Hanif

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent property, amenities, staff and location. Will definitely return and recommend to all friends and family.
Lưu trú 2 đêm vào Tháng 5, 2024
Kimberly-Acting Front Office Manager trả lời vào 20/05/2024
Dear Hanif,We would like to thank you very much for taking the time to review your recent stay at the Hilton Vienna Plaza.It is great to see that you had such a wonderful experience at our 1920s style Art Deco Hotel and that our Hosts were able to impress you with the provided service. It was my pleasure to share your fabulous feedback with the entire team.We look forward to welcoming you back soon.Kind regards,KimberlyActing Front Office Manager

10/10 - Xuất sắc

Frédéric

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Un magnifique hôtel, propre à la décoration soignée. Le personnel est sympathique professionnel J’y retournerai sans aucun doute
Lưu trú 1 đêm vào Tháng 5, 2024
Kimberly-Acting Front Office Manager trả lời vào 20/05/2024
Dear Frédéric,Thank you very much for taking the time to review your recent stay at the Hilton Vienna Plaza. It is most rewarding to see that you had such a pleasant time at our 1920s style Art Deco Hotel and that every aspect of your stay was to your fullest satisfaction. It was my pleasure to forward your fabulous feedback!Best regards from Vienna,KimberlyActing Front Office Manager

10/10 - Xuất sắc

Peter

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place to stay.
Lưu trú 3 đêm vào Tháng 5, 2024
Kimberly-Acting Front Office Manager trả lời vào 20/05/2024
Dear Peter,We would like to thank you very much for taking the time to review your recent stay at the Hilton Vienna Plaza. It is great to see that you had a pleasant stay at our 1920s style Art Deco Hotel and we are looking forward to welcoming you again in the near future!Best regards,KimberlyActing Front Office Manager

8/10 - Tốt

Bianca

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 5, 2024
Kimberly-Acting Front Office Manager trả lời vào 20/05/2024
Dear Bianca,Thank you very much for choosing Hilton Vienna Plaza and for taking the time to review your recent stay with us.We are glad that you enjoyed your overall time at our 1920s Art Deco Style Hotel and that almost every aspect of your stay was to your satisfaction. We look forward to welcoming you back soon.Kind regards,KimberlyActing Front Office Manager

10/10 - Xuất sắc

silvia

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Me gustó todo. Agradable estancia.
Lưu trú 4 đêm vào Tháng 5, 2024
Kimberly-Acting Front Office Manager trả lời vào 17/05/2024
Dear Silvia,Thank you for taking the time to review your recent stay at the Hilton Vienna Plaza.It was a pleasure to see that you had such a wonderful experience and that every aspect of your stay was to your fullest satisfaction. I will be happily sharing your great feedback with the entire team. We are very much looking forward to welcoming you back in the future.Best regards from Vienna,KimberlyActing Front Office Manager

10/10 - Xuất sắc

Ricardo, Malvern

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel, great location
Lưu trú 4 đêm vào Tháng 5, 2024
Kimberly-Acting Front Office Manager trả lời vào 17/05/2024
Dear Ricardo,Thank you for taking the time to review your recent stay at the Hilton Vienna Plaza.It was a pleasure to see that you had such a wonderful experience and that every aspect of your stay was to your fullest satisfaction. I will be happily sharing your great feedback with the entire team. We are very much looking forward to welcoming you back in the future.Best regards from Vienna,KimberlyActing Front Office Manager

8/10 - Tốt

christine

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent
Lưu trú 1 đêm vào Tháng 4, 2024
Kimberly-Acting Front Office Manager trả lời vào 17/05/2024
Dear Christine,We would like to thank you very much for taking the time to review your recent stay at the Hilton Vienna Plaza. It is great to see that you had a pleasant stay at our 1920s style Art Deco Hotel and we are looking forward to welcoming you again in the near future!Best regards,KimberlyActing Front Office Manager

10/10 - Xuất sắc

Lisa

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Kimberly-Acting Front Office Manager trả lời vào 17/05/2024
Dear Lisa,We would like to thank you very much for taking the time to review your recent stay at the Hilton Vienna Plaza. It is great to see that you had a pleasant stay at our 1920s style Art Deco Hotel and we are looking forward to welcoming you again in the near future!Best regards,KimberlyActing Front Office Manager

10/10 - Xuất sắc

Christopher Robert

Đi cùng bạn đồng hành
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Great reception staff and g,ratblocation
Lưu trú 3 đêm vào Tháng 4, 2024
Kimberly-Acting Front Office Manager trả lời vào 29/04/2024
Dear Christopher Robert,We would like to thank you very much for taking the time to review your recent stay at the Hilton Vienna Plaza. It is great to see that you had a pleasant stay at our 1920s style Art Deco Hotel and we are looking forward to welcoming you again in the near future!Best regards,KimberlyActing Front Office Manager

10/10 - Xuất sắc

Iyad

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place to stay at
Lưu trú 4 đêm vào Tháng 4, 2024
Kimberly-Acting Front Office Manager trả lời vào 23/04/2024
Dear llyad,Thank you for taking the time to review your recent stay at the Hilton Vienna Plaza.It was a pleasure to see that you had such a wonderful experience and that every aspect of your stay was to your fullest satisfaction. I will be happily sharing your great feedback with the entire team. We are very much looking forward to welcoming you back in the future.Best regards from Vienna,KimberlyActing Front Office Manager

10/10 - Xuất sắc

Michael

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All good
Lưu trú 4 đêm vào Tháng 4, 2024
Kimberly-Plaza Service Manager trả lời vào 13/04/2024
Dear Michael,We would like to thank you very much for taking the time to review your recent stay at the Hilton Vienna Plaza. It is great to see that you had a pleasant stay at our 1920s style Art Deco Hotel and we are looking forward to welcoming you again in the near future!Best regards,KimberlyPlaza Service Manager

10/10 - Xuất sắc

Juan

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great staff, specially Ricard and Francesca who went out of their way to help with recommendations on things to do and with an issue with our next destination respectively.
Lưu trú 2 đêm vào Tháng 4, 2024
Kimberly-Plaza Service Manager trả lời vào 11/04/2024
Dear Juan,We would like to thank you very much for taking the time to review your recent stay at the Hilton Vienna Plaza.Your overall evaluation makes us feel proud about our team members and we are glad that our Hosts, especially Francesca and Ricard at the Front Desk, could impress you with the provided service. It was my pleasure to forward your fabulous feedback! It was also great to see that you fully enjoyed your experience at our 1920s style Art Deco Hotel.We are very much looking forward to welcoming you back in the future.Best regards from Vienna,KimberlyPlaza Service Manager

10/10 - Xuất sắc

justin

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everthing was perfect
Lưu trú 2 đêm vào Tháng 4, 2024
Kimberly-Plaza Service Manager trả lời vào 11/04/2024
Dear Justin,We would like to thank you very much for taking the time to review your recent stay at the Hilton Vienna Plaza. It is great to see that you had a pleasant stay at our 1920s style Art Deco Hotel and we are looking forward to welcoming you again in the near future!Best regards,KimberlyPlaza Service Manager

10/10 - Xuất sắc

Riccardo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I
Lưu trú 3 đêm vào Tháng 4, 2024
Kimberly-Plaza Service Manager trả lời vào 11/04/2024
Dear Riccardo,We would like to thank you very much for taking the time to review your recent stay at the Hilton Vienna Plaza. It is great to see that you had a pleasant stay at our 1920s style Art Deco Hotel and we are looking forward to welcoming you again in the near future!Best regards,KimberlyPlaza Service Manager

10/10 - Xuất sắc

Linda

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely hotel rooms very comfortable, breakfast delicious & plentiful & with Prosecco all included. Staff on reception so helpful & found us somewhere to watch the Liverpool FC match, printed the directions, told us how to get there which was 6 mins walk, rang ahead for us booking a table. Fantastic service.
Lưu trú 3 đêm vào Tháng 4, 2024
Kimberly-Plaza Service Manager trả lời vào 09/04/2024
Dear Linda,Thank you for taking the time to review your recent stay at the Hilton Vienna Plaza.It was a pleasure to see that you had such a wonderful experience and that every aspect of your stay was to your fullest satisfaction. I will be happily sharing your great feedback with the entire team. We are very much looking forward to welcoming you back in the future.Best regards from Vienna,KimberlyPlaza Service Manager

10/10 - Xuất sắc

Gary, Milton Keynes

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All Good
Lưu trú 3 đêm vào Tháng 3, 2024
Ryabel - Front Office Supervisor trả lời vào 16/03/2024
Dear Gary,Thank you for taking the time to review your recent stay at the Hilton Vienna Plaza.It was a pleasure to see that you had such a wonderful experience and that every aspect of your stay was to your fullest satisfaction. I will be happily sharing your great feedback with the entire team. We are very much looking forward to welcoming you back in the future.Best regards,Hilton Vienna PlazaRyabel Gumboc

10/10 - Xuất sắc

Michael

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was amazing. So helpful!
Lưu trú 2 đêm vào Tháng 3, 2024
Kimberly-Plaza Service Manager trả lời vào 13/03/2024
Dear Michael,We would like to thank you very much for taking the time to review your recent stay at the Hilton Vienna Plaza. It is great to see that you had a pleasant stay at our 1920s style Art Deco Hotel and we are looking forward to welcoming you again in the near future!Best regards,KimberlyPlaza Service Manager

10/10 - Xuất sắc

Sarah Louise

Lưu trú 4 đêm vào Tháng 2, 2024
Kimberly-Plaza Service Manager trả lời vào 23/03/2024
Dear Sarah Louise,We would like to thank you very much for taking the time to review your recent stay at the Hilton Vienna Plaza. It is great to see that you had a pleasant stay at our 1920s style Art Deco Hotel and we are looking forward to welcoming you again in the near future!Best regards,KimberlyPlaza Service Manager

10/10 - Xuất sắc

Anne-Mette

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Dejlig ophold.
Vi havde et rigtig dejligt ophold på Hilton Vienna Plaza. Værelset var meget stort med flot badeværelse og 2 separate senge som vi havde bedt om. Morgenmaden er den bedste vi længe har fået på et hotel. Personalet er meget venlige og smilende, måske lige med undtagelse af personalet i baren.
Lưu trú 2 đêm vào Tháng 2, 2024
Gerard Junior Supervisor trả lời vào 26/02/2024
Ms, Anne-Mette ,Thank you for taking the time to share your feedback following your recent stay at the Hilton Vienna Plaza. We are delighted to hear that you had a really nice stay with us and that you enjoyed various aspects of your experience.We are thrilled that you found the room to be very spacious and well-equipped, with the amenities you requested. Providing comfortable accommodations tailored to our guests' preferences is a top priority for us, and we're glad that we succeeded in meeting your expectations in this regard.It is wonderful to hear that you enjoyed our breakfast offerings and that it exceeded your expectations. We take great pride in offering a wide variety of high-quality breakfast options to start our guests' days off right, and we are delighted that you found it to be the best you have had in a hotel for a long time.We also appreciate your kind words about our friendly and smiling staff. Providing exceptional service with a warm and welcoming attitude is at the core of what we do, and we are glad that our team members made a positive impression on you.Kind regards,GerardJunior Supervisor

10/10 - Xuất sắc

Vishal

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 6 đêm vào Tháng 2, 2024
Gerard Junior Supervisor trả lời vào 25/02/2024
Dear Mr. Malhotra,We wanted to personally reach out and express my heartfelt gratitude for the outstanding 10/10 review you left following your recent stay at our hotel. Your glowing feedback is truly appreciated, and it brings us immense joy to hear about your exceptional experience with us.Receiving a perfect score from you is incredibly rewarding, and it serves as a testament to the dedication of our entire team to provide exceptional service and create memorable experiences for our guests. We are delighted that you found every aspect of your stay to be exceptional.Your satisfaction is our top priority, and we are thrilled that we were able to exceed your expectations in every way. Your feedback motivates us to continue delivering the highest level of service and hospitality to all our guests.Once again, thank you for choosing to stay with us and for sharing your outstanding review. We genuinely appreciate your support, and we look forward to the pleasure of welcoming you back for another fantastic stay in the future.Kind regards,GerardJunior Supervisor

10/10 - Xuất sắc

Florian

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 2, 2024
Gerard Junior Supervisor trả lời vào 21/02/2024
Dear Mr. Föhr,We wanted to take a moment to express my heartfelt gratitude for the positive review you left following your recent stay at our hotel. Your feedback is greatly appreciated, and it means a lot to us.Your satisfaction is incredibly important to us, and we are genuinely grateful for the opportunity to have contributed to your positive experience. We look forward to welcoming you back for another wonderful stay in the future.Kind regards from Vienna,GerardJunior Supervisor

10/10 - Xuất sắc

Matthew

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2024
Gerard Junior Supervisor trả lời vào 18/02/2024
Dear Mr. Clark,We wanted to personally reach out and extend my heartfelt thanks for the glowing review you left regarding your recent experience with us. Your feedback means the world to us, and we are truly grateful for your kind words.Once again, thank you for choosing to stay with us and for taking the time to share your positive experience. We genuinely appreciate your support, and we look forward to welcoming you back for another fantastic stay in the future.Should you have any questions or need assistance with future reservations, please do not hesitate to contact us directly. It would be our pleasure to assist you.Kind regards from Vienna,GerardJunior Supervisor

8/10 - Tốt

EUGENI

Lưu trú 2 đêm vào Tháng 2, 2024
Kimberly-Plaza Service Manager trả lời vào 23/03/2024
Dear Eugeni,Thank you very much for choosing Hilton Vienna Plaza and for taking the time to review your recent stay with us.We are glad that you enjoyed your overall time at our 1920s Art Deco Style Hotel and that almost every aspect of your stay was to your satisfaction. We look forward to welcoming you back soon.Kind regards,KimberlyPlaza Service Manager

10/10 - Xuất sắc

Dean

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Gerard Junior Supervisor trả lời vào 18/02/2024
Dear Mr. White,Thank you for sharing your feedback following your recent stay at our hotel. We appreciate your honest input as it helps us understand our guests' preferences and continuously improve our services.Your satisfaction is our top priority, and we are committed to providing a comfortable and memorable experience for all our guests. If there's anything else you'd like to share or if you have any further suggestions for improvement, please do not hesitate to contact us directly.Kind regards from Vienna,GerardJunior Supervisor

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 2, 2024
Gerard Junior Supervisor trả lời vào 16/02/2024
Dear Sir or Madam,Thank you so much for your kind feedback regarding your recent stay at our hotel. We're thrilled to hear that you enjoyed your experience with us!We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can do to make your next stay even more enjoyable, please do not hesitate to contact us directly.Warm regards from Vienna,GerardJunior Supervisor

8/10 - Tốt

Fredrik S.

Thích: Tiện nghi phòng
Nice hotell with spacious rooms. Close to city centre and U-bahn. Excellent breakfast.
Lưu trú 3 đêm vào Tháng 2, 2024
Gerard Junior Supervisor trả lời vào 16/02/2024
Dear Mr. Hundsnes,Thank you for sharing your feedback on your recent hotel stay. I'm delighted to hear that you found the hotel to your liking, particularly appreciating the spacious rooms, convenient proximity to the city center and U-bahn, as well as the excellent breakfast offerings.Your positive comments are truly appreciated and will undoubtedly be helpful for future travelers considering accommodations in the area. I'll make sure to pass on your compliments to the hotel management and staff.If there's anything else you'd like to share or if you have any questions, please don't hesitate to contact us directly.Thank you once again for taking the time to provide your feedback.Kind regards from Vienna,GerardJunior Supervisor

10/10 - Xuất sắc

Shailandra, Hatfield

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
What a gem. Smaller boutique hotel.l. Corner rooms are amazing. Rooms quiet with zero noise leaks from your neighbours. Small and very comfortable bar. One of the best hotels have ever stayed at! Super location to walk to centre . Rooms superb. Beds heavenly! Dont know why I’m sharing my review as l want to keep this secret to myself. I will be back!!
Lưu trú 2 đêm vào Tháng 2, 2024
Kimberly-Plaza Service Manager trả lời vào 16/02/2024
Dear Shailandra,Thank you for taking the time to review your recent stay at the Hilton Vienna Plaza.It was a pleasure to see that you had such a wonderful experience and that every aspect of your stay was to your fullest satisfaction. We highly appreciate your kind words and I will be happily sharing your great feedback with the entire team. We are very much looking forward to welcoming you back in the future.Best regards from Vienna,KimberlyPlaza Service Manager

10/10 - Xuất sắc

Janice

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
Great location. Excellent service. Would definitely return.
Lưu trú 3 đêm vào Tháng 2, 2024
Kimberly-Plaza Service Manager trả lời vào 13/02/2024
Dear Janice,Thank you for taking the time to review your recent stay at the Hilton Vienna Plaza.It was a pleasure to see that you had such a wonderful experience and that every aspect of your stay was to your fullest satisfaction. I will be happily sharing your great feedback with the entire team. We are very much looking forward to welcoming you back in the future.Best regards from Vienna,KimberlyPlaza Service Manager

8/10 - Tốt

Ali

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Renovasyon işlerinden dolayı sabah 8:00 de gürültü ve matkap sesleri vardı. Çalışanlar hepsi güler yüzlü ve yardım severdi.
Lưu trú 5 đêm vào Tháng 2, 2024
Kimberly-Plaza Service Manager trả lời vào 13/02/2024
Dear Ali,Thank you very much for choosing Hilton Vienna Plaza and for taking the time to review your recent stay with us.We are glad that you enjoyed your overall time at our 1920s Art Deco Style Hotel and that almost every aspect of your stay was to your satisfaction. We look forward to welcoming you back soon.Kind regards,KimberlyPlaza Service Manager

10/10 - Xuất sắc

Elena

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2024
Kimberly-Plaza Service Manager trả lời vào 13/02/2024
Dear Elena,We would like to thank you very much for taking the time to review your recent stay at the Hilton Vienna Plaza. It is great to see that you had a pleasant stay at our 1920s style Art Deco Hotel and we are looking forward to welcoming you again in the near future!Best regards from Vienna,KimberlyPlaza Service Manager

10/10 - Xuất sắc

Tor

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Kimberly-Plaza Service Manager trả lời vào 13/02/2024
Dear Tor,We would like to thank you very much for taking the time to review your recent stay at the Hilton Vienna Plaza. It is great to see that you had a pleasant stay at our 1920s style Art Deco Hotel and we are looking forward to welcoming you again in the near future!Best regards from Vienna,KimberlyPlaza Service Manager

8/10 - Tốt

Mia Lykke

Lovely thank you,
Lưu trú 3 đêm vào Tháng 2, 2024
Kimberly-Plaza Service Manager trả lời vào 07/02/2024
Dear Mia Lykke,Thank you very much for choosing Hilton Vienna Plaza and for taking the time to review your recent stay with us.We are glad that you enjoyed your overall time at our 1920s Art Deco Style Hotel and that almost every aspect of your stay was to your satisfaction. We look forward to welcoming you back soon.Kind regards,KimberlyPlaza Service Manager

4/10 - Kém

Khách đã xác thực

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Outdated hotel and rude old man at reception
Really bad service from the old little guy at the reception. Never had experienced such unfriendly and unmannered person at a hotel. Never again this hotel group. Outdated rooms. Entrance looks great. Restaurant shabby and outdated for a 5 star hotel
Lưu trú 3 đêm vào Tháng 2, 2024
Kristina Front of House Manager trả lời vào 06/02/2024
Dear guest,Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your disappointing experience during your recent stay. Please accept our sincerest apologies for any inconvenience caused by the service you received at the reception. Providing exceptional service and creating a warm and welcoming atmosphere for our guests is our top priority, and it's disheartening to learn that we fell short of your expectations.We will address your concerns with our reception team to ensure that all our guests are greeted with the friendliness and professionalism they deserve. Additionally, we appreciate your feedback regarding the condition of our rooms and facilities. Rest assured, we take all guest feedback seriously, and we will use your comments to identify areas for improvement and make the necessary enhancements to enhance the overall guest experience.We hope you will consider giving us another opportunity to exceed your expectations during your future travels. Warm regards,KristinaFront of House Manager

8/10 - Tốt

Arno Del

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Sehr schönes Hotel, kann man sich gut entspannen
Lưu trú 1 đêm vào Tháng 2, 2024
Kimberly-Plaza Service Manager trả lời vào 07/02/2024
Lieber Arno Del,Zunächst wollen wir uns bei Ihnen bedanken, dass sie sich die Zeit genommen haben Ihren Aufenthalt bei uns im Hilton Vienna Plaza zu bewerten.Es freut uns sehr, dass Sie Ihren Aufenthalt genossen haben und Ihnen die Atmosphäre unseres Art Deco Hotels gefallen hat. Es war ebenfalls schön zu sehen, dass wir fast all Ihre Erwartungen erfüllen konnten.An dieser Stelle möchte ich mich nochmals herzlich für Ihr Feedback bedanken und wir hoffen Sie bald wieder als Gast unseres Hauses begrüßen zu dürfen. Mit besten Grüßen aus Wien,KimberlyPlaza Service Manager

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Alles bestens
Lưu trú 1 đêm vào Tháng 2, 2024
Kimberly-Plaza Service Manager trả lời vào 07/02/2024
Lieber Gast,Hiermit wollen wir uns bei Ihnen bedanken, dass Sie sich die Zeit genommen haben Ihren Aufenthalt im Hilton Vienna Plaza zu bewerten.Es freut uns sehr, dass Sie Ihren Aufenthalt in unserem Art Deco Hotel genossen haben und alle Aspekte des Aufenthalts zu Ihrer Zufriedenheit waren.Wir hoffen Sie schon bald wieder als Gast unseres Hauses begrüßen zu dürfen.Mit besten GrüßenKimberlyPlaza Service Manager

10/10 - Xuất sắc

Rami

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good
Lưu trú 2 đêm vào Tháng 1, 2024
Kimberly-Plaza Service Manager trả lời vào 07/02/2024
Dear Rami,We would like to thank you very much for taking the time to review your recent stay at the Hilton Vienna Plaza. It is great to see that you had a pleasant stay at our 1920s style Art Deco Hotel and we are looking forward to welcoming you again in the near future!Best regards,KimberlyPlaza Service Manager

10/10 - Xuất sắc

Mirza

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Would stay again
Lưu trú 1 đêm vào Tháng 1, 2024
Kimberly-Plaza Service Manager trả lời vào 31/03/2024
Dear Mirza,We would like to thank you very much for taking the time to review your recent stay at the Hilton Vienna Plaza. It is great to see that you had a pleasant stay at our 1920s style Art Deco Hotel and we are looking forward to welcoming you again in the near future!Best regards,KimberlyPlaza Service Manager

10/10 - Xuất sắc

ekrem

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 1, 2024
Kimberly-Plaza Service Manager trả lời vào 07/02/2024
Dear Ekrem,We would like to thank you very much for taking the time to review your recent stay at the Hilton Vienna Plaza. It is great to see that you had a pleasant stay at our 1920s style Art Deco Hotel and we are looking forward to welcoming you again in the near future!Best regards,KimberlyPlaza Service Manager

10/10 - Xuất sắc

emilia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 1, 2024
Kimberly-Plaza Service Manager trả lời vào 07/02/2024
Dear Emilia,We would like to thank you very much for taking the time to review your recent stay at the Hilton Vienna Plaza. It is great to see that you had a pleasant stay at our 1920s style Art Deco Hotel and we are looking forward to welcoming you again in the near future!Best regards,KimberlyPlaza Service Manager

8/10 - Tốt

Thomas

Lưu trú 1 đêm vào Tháng 1, 2024
Kimberly-Plaza Service Manager trả lời vào 07/02/2024
Dear Thomas,Thank you very much for choosing Hilton Vienna Plaza and for taking the time to review your recent stay with us.We are glad that you enjoyed your overall time at our 1920s Art Deco Style Hotel and that almost every aspect of your stay was to your satisfaction. We look forward to welcoming you back soon.Kind regards,KimberlyPlaza Service Manager

6/10 - Được

Mongkonmafai

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 1, 2024
Kimberly-Plaza Service Manager trả lời vào 28/01/2024
Dear Mongkonmafai,Thank you for reviewing your stay with us. I very much regret that your stay with us did not meet your expectations. Our aim is to make our guest's stay as pleasant as possible and therefore I am very sorry to learn that on this occasion we failed to meet your expectations and would like to apologize for the experiences made and the impression received.I do hope you will give us the chance to prove that we are indeed better hosts and I would be more than happy to welcome you as our guest in the future.Best regards,KimberlyPlaza Service Manager

10/10 - Xuất sắc

francisco

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel location was great!
Lưu trú 4 đêm vào Tháng 1, 2024
Kimberly-Plaza Service Manager trả lời vào 07/02/2024
Dear Francisco,We would like to thank you very much for taking the time to review your recent stay at the Hilton Vienna Plaza. It is great to see that you had a pleasant stay at our 1920s style Art Deco Hotel and we are looking forward to welcoming you again in the near future!Best regards,KimberlyPlaza Service Manager

10/10 - Xuất sắc

Liliana

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The person that attended us was rude and it was a mistake that the reservation department of the hotel made , and she thought it was our mistake. Not very friendly nor helpful at all.
Lưu trú 3 đêm vào Tháng 1, 2024
Kimberly-Plaza Service Manager trả lời vào 07/02/2024
Dear Liliana,I very much regret that your stay with us did not meet your expectations. Our aim is to make our guest's stay as pleasant as possible and therefore I am very sorry to learn that on this occasion we failed to meet your expectations and would like to apologize for the experiences made and the impression received.Thank you very much again for your valuable comments. I do hope you will give us the chance to prove that we are indeed better hosts and I would be more than happy to welcome you as our guest in the future. Best regards,KimberlyPlaza Service Manager

8/10 - Tốt

Drago

Lưu trú 3 đêm vào Tháng 1, 2024
Kimberly-Plaza Service Manager trả lời vào 11/02/2024
Dear Drago,Thank you very much for choosing Hilton Vienna Plaza and for taking the time to review your recent stay with us.We are glad that you enjoyed your overall time at our 1920s Art Deco Style Hotel and that almost every aspect of your stay was to your satisfaction. We look forward to welcoming you back soon.Kind regards,KimberlyPlaza Service Manager

10/10 - Xuất sắc

Karol

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Kimberly-Plaza Service Manager trả lời vào 07/02/2024
Dear Karol,We would like to thank you very much for taking the time to review your recent stay at the Hilton Vienna Plaza. It is great to see that you had a pleasant stay at our 1920s style Art Deco Hotel and we are looking forward to welcoming you again in the near future!Best regards,KimberlyPlaza Service Manager

2/10 - Tồi

sungho

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
"This is truly the worst service hotel. The room cleaning was poor, and the breakfast restaurant was the worst. When we ordered breakfast, they delivered it to the wrong place. When we told them it was our order, they denied it. We received our ordered breakfast 40 minutes later. When I tried to make a complaint at the reception, they ignored me, saying they couldn't understand my pronunciation. I even showed them the word 'complaint,' but they just ignored it. I never received a proper apology. When I sent an email complaint, they apologized, but the staff who caused the problem never apologized when they saw us. It is a hotel with the worst service. I don't think I will ever go to a Hilton again."
Rya trả lời vào 20/01/2024
Dear Sungho,Thank you for taking the time to write a response after your recent visit. Further to your comments I am very sorry to learn about your disappointment and would like to apologize for the inconveniences caused and the impression received.Allow me to assure you that I have already evaluated this matter with the respective department head in order to avoid such re-occurrences in the future.Thank you very much again for your valuable comments. I do hope you will give us the chance to prove that we are indeed better hosts.Best regards from Vienna,Hilton Vienna PlazaRyabel Gumboc