2/10 - Tồi
Beatrice, Lauderhill
20/06/2025
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I had the worst experience staying at this hotel. After i checked in I notice the wifi in my room was unstable and you can hear every possible noise. You can hear each time someone flushes their toiletes from the other rooms. I told the hotel worker and he said there is no other rooms available and the person that can gix the internet won't stop by the hotel till Monday after i checked in.
On the second day, June 1st around 11:30-11:42 PM, I went down to ask the night auditor Herr Hot for some hot water, he completely ignored me for 12 minutes and the asked me to give him 15 more minutes when he did not have any customer present and was not doing anything. I replied to him ive been waiting for 12 minutes already he got mad. I then told him I simply need a kettle to heat up hot water for a tea. He said there's no hot water. I told him i wasn't asking for hot water, I asked to borrow the kettle to heat up water for my tea. He then started yelling at me claiming i was drunk and he was calling the police. I came from Hellstatt that day i was very tired and i don't drink another guest came down and started yelling at her. She did not even spek English and i was trying to translate for the guest he started screaming at me he is not going to give me the kettle to take to my room. This guy should not working with customer service. This was the worst hotel experience i have ever had. I not go back to this hotel again. Stay away. For away!
Beatrice
Lưu trú 2 đêm vào Tháng 5, 2025
