10/10 - Xuất sắc
Pedro, BROOKLYN, NY
10/03/2026
This was my 5th time staying at Enjoy Pucón, and overall I still had a great experience.
Not everything was perfect this time around. I was given a rear-facing room instead of a lake-view room, which was a bit disappointing. Also, when I asked for ice, I was surprised that they charged to bring it up to the room. Small things like that can hurt the hotel’s reputation.
The spa facilities are okay. I spent two days there and paid over $150 for additional massages. Unfortunately, both sessions were with the same therapist and the quality wasn’t great. It wasn’t terrible, but it definitely didn’t match the level I expected for the price.
But what really made the difference during this stay was **Soledad Carvajal at reception**.
I was in a tough situation and needed a place to work remotely on short notice. Soledad completely saved me. She took the time to understand my problem and found a solution, helping me get set up with a spot where I could work. Honestly, she saved my day.
Moments like that are what hospitality is really about. While small inconveniences can happen anywhere, people like Soledad are the reason I keep coming back. She turned a stressful situation into a great experience and reminded me why I’ve stayed here five times.
Employees like Soledad Carvajal make the stay worth every penny.
Pedro
Lưu trú 2 đêm vào Tháng 2, 2026
