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"Excellent hotel would recommend to others and use again"

"Having had to pay for parking to check in at the named hotel, we then travelled to the apartment. On arrival having again paid for parking, we went into the apartment and found the bedroom with unmade dirty sheets and dirty towels in the bathroom. We phoned the hotel who said we could have an upgrade. We eventually found the apartmend due to diversions. The gentleman who met us said he had checked the apartment and it was clean. After he had gone we found one of the showers could nit be...