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Nhận xét về Howard Johnson by Wyndham Virginia Beach At The Beach

2 out of 5
Howard Johnson by Wyndham Virginia Beach At The Beach
512 Atlantic Avenue, Virginia Beach, VA

Nhận xét

5,6
Đánh giá 10 - Xuất sắc. 11/34 nhận xét" "
Đánh giá 8 - Tốt. 2/34 nhận xét" "
Đánh giá 6 - Được. 3/34 nhận xét" "
Đánh giá 4 - Kém. 2/34 nhận xét" "
Đánh giá 2 - Tồi. 16/34 nhận xét" "

6,0/10

Sạch sẽ

6,8/10

Nhân viên & dịch vụ

5,0/10

Tiện nghi, dịch vụ

5,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

5,6/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Aaron

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean and beyond great customer service!
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 28/05/2024
Hello Aaron,We are thrilled to hear that you found our hotel clean and enjoyed excellent customer service during your stay. Our team takes pride in providing a high level of service to all our guests. Your kind words are truly appreciated. If you have any further feedback or need assistance, please don't hesitate to reach out to us.

2/10 - Tồi

justin

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was terrible. Tv was in Spanish and switching between channels and flickering on and off. Only light that worked in the room was tve onr by the bathroom. Toilet seat was so loose it was about to fall off. Wiring channel on the wall was falling off. The front panel on the AC was broken off. Sticky soda rings on top of the furniture where drinks were sat and not cleaned. The parking lot is tiny and the layout of the spaces should be reviewed. After checking on and discovering all tge issues, staff had us waitinh in our vehicle almost 2 hrs till the "fixed the issues" aftee not being able to do so they gave us a new room. We went to out event we were staying there for, cane back to the new room only to find the door wouldn't close without slamming it and the room smelled like it had been smoked in for 10 years with no ventilation. My son has asthma so the smell really bothered him so it was then when i gave up and looked for a new hotel at 1030 at night on the 1st night we were there. I found a hotel room that was "event priced" (overpriced) at which i had to spend anothrr $430 for one night!!! We originally were staying Friday and Saturday but the new hotel was only available Friday night so we werent able to stay for our event Saturday night and lost $140 on those tickets. The hotel issues made the whole trip an inconvenience. I we wouldn't stay at the hotel if we were paid to!!! I cMg believe it is still open for business with the condition its in.
Lưu trú 2 đêm vào Tháng 5, 2024
Manager trả lời vào 25/05/2024
Hello justin,We sincerely apologize for the inconveniences you experienced during your stay. We strive to address any issues promptly and are disappointed this was not your experience. Your feedback has been shared with our team for further improvement. We value your input and hope to have the opportunity to welcome you back in the future.

10/10 - Xuất sắc

Brian

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Every surface is new in this vintage property nicely restored. Turquoise and white theme and I appreciate it the overall cleanliness of the room. I was here for two nights and it’s location looking out at Atlantic Avenue with the ocean in the distance is amazing for the price.
Lưu trú 2 đêm vào Tháng 5, 2024
Manager trả lời vào 23/05/2024
Hello Brian,We are pleased to hear that you enjoyed the unique charm of our vintage property, and found the room's cleanliness and decor to your liking. Our location offers stunning views and we are glad you appreciated it. Your positive feedback is greatly valued, and we hope to welcome you back for another memorable stay soon.

2/10 - Tồi

Carrie

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was awful, the walls were basically like a jail cell. The bathroom had cracks everywhere, and the beds were so uncomfortable and loud! I was not impressed by anything about this hotel.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 23/05/2024
Hello Carrie, We appreciate your feedback and apologize that your stay did not meet your expectations. Your comments have been noted and will be shared with the relevant team for their review. We strive to make improvements based on guest feedback.

10/10 - Xuất sắc

Leira

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good service , everything clean and comfortable 🙏
Lưu trú 2 đêm vào Tháng 5, 2024
Manager trả lời vào 23/05/2024
Hello Leira,We are delighted to hear that you enjoyed our services and found everything to be clean and comfortable during your stay. Your satisfaction is a top priority for us, and we hope to welcome you back in the future for another fantastic experience.

8/10 - Tốt

Jose

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
No ice machines
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 04/05/2024
Hello Jose,We apologize for any inconvenience caused by the absence of ice machines during your stay. Guest feedback is valuable, and we will share your comments with the relevant team for review. Kindly reach out to our management team directly to address any outstanding concerns from your visit. Thank you for taking the time to share your experience with us.

2/10 - Tồi

marquita

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel doesnt look like the picture, it looked very unsafe and when I explained to the front desk clerk that I was not going to stay at the hotel he tried to force me to stay. Emphasizing to try it for one night first. If your a woman or have children do not stay at this hotel. Especially by yourself.
Lưu trú 2 đêm vào Tháng 4, 2024
Manager trả lời vào 02/05/2024
Hello marquita, We regret to hear about your experience. Guest safety is our top priority, and we take all feedback seriously. Please feel free to contact our management team to address your concerns further. Your feedback is valuable to us as we continuously strive to improve our services.

4/10 - Kém

Glenys

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi, dịch vụ
👌
Lưu trú 4 đêm vào Tháng 4, 2024
Manager trả lời vào 25/04/2024
Hello Glenys, We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Your comments have been noted and will be shared with our team for their review and improvement. We hope to have the opportunity to better serve you in the future.

2/10 - Tồi

Arturo

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Trash
Lưu trú 3 đêm vào Tháng 4, 2024
Manager trả lời vào 17/04/2024
Hello Arturo, We're disappointed to hear about your experience and will share your feedback with our team for improvement. Thank you for letting us know.

10/10 - Xuất sắc

Stephanie

Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was clean quiet close to the beach
Lưu trú 4 đêm vào Tháng 4, 2024
Manager trả lời vào 15/04/2024
Hello Stephanie,We are delighted to hear that you found our hotel clean, quiet, and conveniently located near the beach. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay!

10/10 - Xuất sắc

Gabriel

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Checkin was kind and humble, was able to be accommodated. Great walking distance to multiple places we wanted to go to. Room was spacious for what we wanted. We came for a family event and our stay was good for the few days here.
Lưu trú 2 đêm vào Tháng 4, 2024
Manager trả lời vào 15/04/2024
Hello Gabriel,We are amped to hear that you enjoyed our convenient location and found your room to be spacious during your family event stay. We appreciate your kind words about our check-in experience. If you have any more feedback or suggestions, feel free to reach out to our management team.

8/10 - Tốt

WILLIAM

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
What I liked was it was close to beach. What I didn't like was if you have a larger vehicle parking was very tough and tight.
Lưu trú 3 đêm vào Tháng 4, 2024
Manager trả lời vào 14/04/2024
Hello WILLIAM,We appreciate your feedback regarding our proximity to the beach. We apologize for any inconvenience you experienced with parking, and we will share your comments with our team to address. Thank you for taking the time to share your thoughts, we hope to welcome you back in the future.

2/10 - Tồi

candace

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We took one look at the room and left Smelled terrible Smelled like dog With a partial refund Very disappointed
Manager trả lời vào 09/04/2024
Hello candace, We're sorry to hear about your experience. Guest feedback is valuable for us to improve our services. Please reach out to our management team directly to further discuss your concerns.

2/10 - Tồi

Cody

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Arrived and immediately felt unsafe, booked a room at a different hotel within an hour of checking in.
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 18/03/2024
Hello Cody, We're sorry to hear about your experience and appreciate your feedback so we can address any concerns. Your comfort and safety are our top priorities, and we encourage you to reach out to our management team with any further details.

6/10 - Được

Lopez

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Average property for the price.
Lưu trú 4 đêm vào Tháng 3, 2024
Manager trả lời vào 16/03/2024
Hello Lopez, We appreciate your feedback and will take it into consideration for future improvements. Your comments are valuable to us as we strive to enhance our guests' experiences. Thank you for sharing your thoughts with us.

2/10 - Tồi

Robert

Khách đi công tác, Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I booked a king room a week before going down to stay, when I got there they told me there wasn't a king room available even though they charged my card 2 days prior to my check-in to reserve the room (which I wasn't aware they were doing because it said they were charging me at midnight the day of check in on the booking listing). They told me i would have to stay in a queen room instead (for the same price even though it was cheaper a week prior). So I was irritated about that and demanded a partial refund for the inconvenience and since the queen rooms were cheaper. I was denied the refund but I checked in anyways. I went up to the room and it wasn't even a queen room, it was a room with 2 twin beds... And it was absolutely filthy. Floors were dirty, dressers and shelves had debris and a white substance smeared on everything, the rooms wreaked like smoke (we booked a non-smoking room), the tub/shower was dirty (stains/hair in the tub), and the toilet was all stained with feces and urine... I was livid. I wanted a full refund for the nastiness and the fact the room they put me in was nowhere close to the price of the room that I booked but it would take 5-7 business days for it to process so I said screw it and stayed anyways considering I was only there for the night for business. I HIGHLY RECOMMEND YOU OR ANYONE YOU KNOW THAT IS CONSIDERING BOOKING THIS HOTEL TO LOOK ELSEWHERE AND SPEND A FEW EXTRA DOLLARS TO STAY AT A DIFFERENT ESTABLISHMENT. 0 OUT OF 5 STARS!!!
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 14/03/2024
Hello Robert, Thank you for taking the time to share your feedback with us. We regret to hear about the challenges you faced during your recent stay. Your concerns have been noted and will be shared with the relevant teams for improvement purposes. We strive to provide a comfortable experience for all our guests and apologize for any inconvenience caused. We appreciate your understanding and hope to have the opportunity to better serve you in the future.

6/10 - Được

Marquis

Khách đi công tác
Lưu trú 14 đêm vào Tháng 2, 2024
Manager trả lời vào 24/02/2024
Hello Marquis,We appreciate you choosing our hotel and hope you had a pleasant stay overall. If you have any specific feedback you'd like to share, please don't hesitate to reach out to us so we can address any concerns. We look forward to welcoming you back in the future.

2/10 - Tồi

Khách đã xác thực

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Roaches & lie to your face management
Terrible all around. They had cockroaches in the room and when I visited main office, they couldn't do anything and only sprayed bug cleaner. When I asked for refund, they relegate to Hotels.com and then play games and deny everything. They are literally lying in saying (a) they don't have roach problem, in (b) denying my interaction with mangement and (c) denying interaction with Hotels.com .They are lying on everything. I would report them too if I could too.
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 22/02/2024
Dear Guest, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 - Xuất sắc

Jesus

Lưu trú 2 đêm vào Tháng 2, 2024
Manager trả lời vào 22/03/2024
Hello Jesus,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future.

2/10 - Tồi

Khách đã xác thực

Đi cùng gia đình
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Sketchy at best
Sink had a horrible odor and backed up when water running, there were holes in the bathroom door, the lock on entry door did not work, sheets were dirty (and wrinkled), it was very noisy, it smelled in stairway and elevator, there were pink stains on the furniture,
Lưu trú 2 đêm vào Tháng 2, 2024
Manager trả lời vào 14/02/2024
Dear Guest, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconveniences you experienced during your time with us. We value cleanliness and comfort, so rest assured we have taken note of your comments and will address them with the relevant departments. We hope this doesn't discourage you from considering future stays with us, as we are committed to providing a better experience for our guests.

10/10 - Xuất sắc

Shannon

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 14 đêm vào Tháng 12, 2023
Manager trả lời vào 25/01/2024
Hello Shannon,Thank you for choosing our hotel for your stay! We appreciate your perfect rating and are delighted to hear that you had a wonderful experience. Should you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back again in the future for another flawless stay.

2/10 - Tồi

Lance

No where to sit in the room the towels was dirty an no blanket on the the bed it was horrible stay an the linen stick really bad lot of homies people staying there
Lưu trú 5 đêm vào Tháng 1, 2024
Manager trả lời vào 22/01/2024
Hello Lance, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconveniences you experienced. We appreciate your comments and will address them with our team to ensure improvements are made. We value your patronage and hope to welcome you back in the future for a more enjoyable stay.