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Nhận xét về The Atrium Resort by VSA Resorts

The Atrium Resort by VSA Resorts
315 21st St, Virginia Beach, VA

Nhận xét

8,2

Rất tốt

Đánh giá 10 - Xuất sắc. 462/1088 nhận xét" "
Đánh giá 8 - Tốt. 387/1088 nhận xét" "
Đánh giá 6 - Được. 127/1088 nhận xét" "
Đánh giá 4 - Kém. 60/1088 nhận xét" "
Đánh giá 2 - Tồi. 52/1088 nhận xét" "

8,6/10

Sạch sẽ

8,4/10

Nhân viên & dịch vụ

7,8/10

Tiện nghi, dịch vụ

8,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,4/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Adrian

Đi cùng bạn đồng hành
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Our second time staying there and every time we were there it was great. Planning on coming back.
Lưu trú 3 đêm vào Tháng 5, 2024

8/10 - Tốt

Richard

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 14 đêm vào Tháng 5, 2024
Sean Parkin trả lời vào 22/05/2024
Hi Richard, We are delighted to see you had a amazing time with us. We hope you come to see again soon at the Atrium. Thank you for taking the time to leave a review.

10/10 - Xuất sắc

Henry

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My 12 year old son requested we celebrate his birthday here becase the rooms are great, the staff is always helpful, location is perfect, the pool is always clean and heated. It's walking distance to everything at the ocean front so you can park and walk everywhere. Definatelty will be back!
Lưu trú 3 đêm vào Tháng 5, 2024
Sean Parkin trả lời vào 22/05/2024
Thank you for taking the time to leave a review Henry. We are so delighted to hear from you and how much you son had a great time and your whole family. We hope to have you back again soon.

4/10 - Kém

Donte

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ
I paid a down payment. The day of the stay i was charged the full amount. Like i never paud down payments. Plus we had the biggest flying roach in our room.
Lưu trú 2 đêm vào Tháng 5, 2024
Sean Parkin trả lời vào 22/05/2024
Hi Donte, Sorry to hear we did not meet expectations and sorry to hear about the pest in the unit. Thank you for taking the time to leave a review and hope you give us another chance.

6/10 - Được

Karine

Đi cùng bạn đồng hành
Not worth the price
Lưu trú 1 đêm vào Tháng 5, 2024
Sean Parkin trả lời vào 22/05/2024
Hi Karine, Thank you for taking the time to leave a review with us. We hope you and your family had a great time.

8/10 - Tốt

geneva

Đi cùng gia đình
Great location, about a 3-minute walk from the beach.
Lưu trú 4 đêm vào Tháng 5, 2024
Sean Parkin trả lời vào 15/05/2024
Thank you Geneva, we are delighted to see the great score we received and hope you and your family had a great time with us and hope you return to see again soon.

2/10 - Tồi

Michael

Lưu trú 2 đêm vào Tháng 5, 2024
Sean Parkin trả lời vào 15/05/2024
Hi Michael, I am sorry to see we did not meet expectations during your stay. Thank you for taking time to leave a review.

8/10 - Tốt

Sean

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property staff was very nice and tentative to our needs during our stay. We had an issue with our room and they changed our room that was more suitable.
Lưu trú 2 đêm vào Tháng 5, 2024
Sean Parkin trả lời vào 15/05/2024
Good day Sean, Thank you for leaving a review and taking the time to do so. Thank you for the kind words about the staff. We work hard at our customer service. Always nice to her feedback.

4/10 - Kém

Wyatt

Không thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 5, 2024
Sean Parkin trả lời vào 15/05/2024
Thank you Wyatt for taking the time to leave a review. Sorry we did no meet expectations and give a chance to make it up in the near future.

10/10 - Xuất sắc

Kimberly

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very convenient to everything you need on Vaction! Very pleasant staff!
Lưu trú 7 đêm vào Tháng 5, 2024
Sean Parkin trả lời vào 15/05/2024
Thank you Kimberly for the feedback about our staff. Always great to hear when we deliver great customer service. Thank you for taking the time to leave a review and we hope you come back soon.

10/10 - Xuất sắc

Henry

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
During my stay there was a fire and we had to evactuate. I got separated from my son and I found him in a matter of minutes, but after evryone was allowed to go back into their rooms, I later recieved a call fom the front desk to ensure that I fouind my son. There was a lot going on and the staff handled this better then the Fire Department and the Police! I will be staying here again!
Lưu trú 3 đêm vào Tháng 4, 2024
Sean Parkin trả lời vào 08/05/2024
Thank you Henry for your wonderful review and we are so happy to see you and your family had a good time. Scary moment with your son and glad to here everyone is safe. We look forward to having you and your family stay again with us.

8/10 - Tốt

Richard

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Solid affordable choice for the ocean front area during tourist times. The building is old so it does come with some aging fixtures and stuff of the sort. I didnt use the stove top at all so i cant speak to that, but the fridge kept beers cold and the shower was hot with good pressure. Lack of smart TVs is the only real articulable downside i can think of, but the easy to access indoor pool and jacuzzi makes up for it. Overall i will stay here again.
Lưu trú 2 đêm vào Tháng 4, 2024
Sean Parkin trả lời vào 03/05/2024
Thank you Richard for your feedback. We are happy to hear you had a wonderful time. We hope to have you back again soon.

10/10 - Xuất sắc

Jon

Đi cùng bạn đồng hành
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Was a nice place with a large enough kitchen for preparing food. Microwave doubles as a convection oven! Master was spacious as was the sitting room and the king bed was very comfortable. Front desk staff was friendly and accomodating, as well. Overall a good value! One negative is that the floors transmit vibration into the room which is something that took a bit of getting used to, and when neighbor' children were a bouncing around it shook the bedroom door in a manner that it rattled like someone was knocking.
Lưu trú 2 đêm vào Tháng 4, 2024
Sean Parkin trả lời vào 03/05/2024
Thanks Jon, wonderful to see you had a great time. Thank you for leaving a detailed review. Thank you for making us aware about the floors.

8/10 - Tốt

Anthony

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved my stay here. We did have an unfortunate fire that was taken care of quickly on the 2nd floor. Only issue I have was with the hot water not staying warm long. Seemed to get cold within a few minutes. But loved staying here would stay again.
Lưu trú 4 đêm vào Tháng 4, 2024
Sean Parkin trả lời vào 03/05/2024
Thank you for your review. We hope you had a great time and hope to see you back in the near future.

6/10 - Được

Lisa

Đi theo nhóm
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The bedding was dirty and stained
Sean Parkin trả lời vào 24/04/2024
Thank you Lisa for the review. Sorry to hear about the linen, hope we were able to promptly get it changed for you. We hope you have a great time with us at the Atrium and will return soon.

10/10 - Xuất sắc

Symirah

Đi theo nhóm, Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Heated pool & could use the sister properties' amenities! Fully equiped kitchenette, and 2 blocks away from the beach
Lưu trú 2 đêm vào Tháng 4, 2024
Sean Parkin trả lời vào 24/04/2024
Symirah it was a pleasure to host you and guests. We hope you had a blast and will return soon.

2/10 - Tồi

sravan

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Says it’s a resort but doesn’t have enough ventilation and basic amenities, welcome kit, mattress…
Lưu trú 1 đêm vào Tháng 4, 2024
Sean Parkin trả lời vào 24/04/2024
Hello Sravan sorry we did not meet expectation and making us aware of areas of improvement.

6/10 - Được

Rochelle

Đi cùng gia đình
Thích: Sạch sẽ
It was okay did what it needed ro do for our short weekend get away. Pool is really small but stays open late. Staff was friendly .
Lưu trú 2 đêm vào Tháng 3, 2024
Sean Parkin trả lời vào 18/04/2024
Thank you Rochelle for the review.

2/10 - Tồi

Melvin

Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The pictures did not tell the true story od this hotel. The hotel is old.ans dates. I parked the very small parking lot, found a room at another hotel then left.
Lưu trú 3 đêm vào Tháng 4, 2024
Sean Parkin trả lời vào 18/04/2024
Hi Melvin, sorry to hear we did not meet expectations. Thank you for your feedback.

10/10 - Xuất sắc

Elaine

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Sean Parkin trả lời vào 18/04/2024
Elaine thank you for the wonderful score. We hope you and your family had a blast.

4/10 - Kém

Catrina

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Sean Parkin trả lời vào 18/04/2024
Thank you Catrina for your feedback.

10/10 - Xuất sắc

Robbie

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It really needs some type of breakfast
Lưu trú 3 đêm vào Tháng 4, 2024
Sean Parkin trả lời vào 18/04/2024
Hi Robbie, glad to see you had a great time. Thank you for leave a score.

10/10 - Xuất sắc

Neil, Dix Hills

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Rooms are very nice clean and bed are comfortable shower has good pressure the employees are pleasant the only thing I would change is the hot tub looked a little uninviting. Other than that place is great will definitely stay again
Lưu trú 3 đêm vào Tháng 4, 2024
Sean Parkin trả lời vào 18/04/2024
Thank you Neil for the great feedback, we are happy to see you and your family had a great time.

10/10 - Xuất sắc

Maddie

Thích: Sạch sẽ
Enjoyed the pool, and the room came fully furnished with everything you would need to cook and eat.
Lưu trú 1 đêm vào Tháng 4, 2024
Sean Parkin trả lời vào 09/04/2024
Thank you Maddie for taking the time to leave us a review and your feedback. The pool is really nice and we are glad you enjoyed it. Hope to see you back again soon.

10/10 - Xuất sắc

Selena

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 3, 2024
Sean Parkin trả lời vào 09/04/2024
Thank you Selena for the review. We are so glad to see you and your family had a great time and we hope to host you and your family again soon.

8/10 - Tốt

Tonya

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I love the fact i could relax and the pool area was clean and comfee.
Lưu trú 2 đêm vào Tháng 3, 2024
Sean Parkin trả lời vào 06/04/2024
Thank you Tonya for taking the time to leave a review. The pool is nice and relaxing. Glad you enjoyed yourself.

2/10 - Tồi

Lisa

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
No towels at the pool or hot tub. Very dirty in the pool and hot tub room. And there was nothing to do. No on site entertainment.
Lưu trú 4 đêm vào Tháng 3, 2024
Sean Parkin trả lời vào 06/04/2024
Thank you Lisa for taking the time to leave a review and give us your feedback.

10/10 - Xuất sắc

Susan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean and very comfortable. Would return.
Lưu trú 2 đêm vào Tháng 3, 2024
Sean Parkin trả lời vào 06/04/2024
Thank you Susan for taking the time to leave a review. We are so happy to see you and your family had a wonderful time with us.

8/10 - Tốt

Melanie, Polson

Thích: Sạch sẽ
Clean and quiet
Lưu trú 1 đêm vào Tháng 3, 2024
Sean Parkin trả lời vào 22/03/2024
Thank you Melanie for taking the time to leave a review. We are glad to see you had a great time and hope to have you and your family back soon.

10/10 - Xuất sắc

sarah

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The cable tv was sporatic. it went in and out over 20 times in an hour. The queen bed was usupported in the middle frame and therefor sagged.
Lưu trú 3 đêm vào Tháng 3, 2024
Sean Parkin trả lời vào 22/03/2024
Thank you Sarah for the 5 out of 5 review. Apologize for the tv issues and bringing them to our attention. We appreciate your feedback and hope to have you back soon.

10/10 - Xuất sắc

Roger

Thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 3, 2024
Sean Parkin trả lời vào 22/03/2024
Thank you Roger for the 5 out of 5 review and taking the time to do so. We hope to have you and your family back soon.

2/10 - Tồi

Cassie

Lưu trú 4 đêm vào Tháng 10, 2023
Sean Parkin trả lời vào 01/11/2023
Thank you Cassie for the review. Sorry to hear we did not meet expectations.

2/10 - Tồi

James

Khách đi công tác
Không thích: Sạch sẽ, tiện nghi phòng
CLOSED for Renovations!
I made this reservation for a business trip. Then I found out just before the trip that the Atrium was CLOSED for renovation. Thankfully the VSA Resorts (parent company) shifted my reservation to the Ocean Sands Resort a few blocks away. But it was VERY BAD management to not inform me of this change well ahead of my trip. The Ocean Sands was fine, but having driven up to an empty building at first was not something I appreciated.
Lưu trú 3 đêm vào Tháng 10, 2023
Sean Parkin trả lời vào 25/10/2023
Hi James, sorry about the inconvenience this had caused.

4/10 - Kém

Dennis

Khách đi công tác
Không thích: Sạch sẽ, tiện nghi phòng
Atrium closed - no warning of change of property
We never were able to stay at the Atrium. Our reservation was moved to another property, because the Atrium was closed for renovations. HOWEVER - No one told us about the change. We showed up to the Atrium late at night to find it closed, and the lady working there at the time was very unhelpful. The other property was good, and we had a great stay there. BUT we never stayed at the Atrium
Lưu trú 4 đêm vào Tháng 10, 2023
Sean Parkin trả lời vào 25/10/2023
Thank you Dennis for your feedback. Apologize for the inconvenience this caused.

6/10 - Được

linda

Đi theo nhóm, Khách đi công tác
When showing up on site the property was closed (for good). I didn't receive an alternate email listing the upgraded property site until a half hour after I arrived on site. There is a need to communicate with Expedia that the Atrium is no longer available for booking reservations.
Lưu trú 3 đêm vào Tháng 10, 2023
Sean Parkin trả lời vào 25/10/2023
Thank you Linda for taking the time to give us your feedback. We apologize for the inconvenience this has caused.

2/10 - Tồi

Cassie

Không thích: Sạch sẽ, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 10, 2023
Sean Parkin trả lời vào 25/10/2023
Hi Cassie sorry we did not meet expectations.

6/10 - Được

Krystle

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
We stayed one night, got locked out our room because the key stop working. The front desk gave us a nee key which still did not work. We had to ho back to the front desk on the third time the lady used her master key to open up. This left us with no key to leave the room without being locked out.
Lưu trú 1 đêm vào Tháng 10, 2023
Sean Parkin trả lời vào 25/10/2023
Thank you Krystle for your review. We hope you a good time. Sorry about the key issues.

8/10 - Tốt

Khách đã xác thực

Khách đi công tác
Thích: Tiện nghi phòng
In town for a week working. The Atrium fit our needs, pool was dirty the whole time we were there. No big deal, but seeing a disgusting film floating around in it everyday wasn’t pleasant. Outside of the room the carpeting could use a serious cleaning or change it all together. Otherwise, everything else was great. The room was equipped with all the amenities you could need. A solid 7 out of 10 stay for me.
Lưu trú 7 đêm vào Tháng 9, 2023
Sean Parkin trả lời vào 25/10/2023
Thankyou for taking the time to leave a review and we hope you have a wonderful stay and come back soon to stay with us.

8/10 - Tốt

Mike, TUCSON

The room was pretty clean, I had to ask them to vacuum the floor, as it needed it. Kenny (maintenance) came up promptly do that. The AC in room 307 wasn't working, so they moved me to another room. Sean (ad min) approved a late check out for which was prompted by Joyce, she was great. Kenny, Melissa and Joyce were wonderful to me, they are an asset to the company. The wifi for the TV was horrendous and would go down for 10 minutes at a time. Atrium would definitely be losing business because of that. The staff made my stay there very enjoyable, but the company needs to spend some money to make their jobs easier, especially when dealing with people that are upset about TV reception.
Lưu trú 1 đêm vào Tháng 10, 2023
Sean Parkin trả lời vào 25/10/2023
Thank yo Mike for taking the time to leave a review. We are happy to see you had a wonderful time.

6/10 - Được

Mike, TUCSON

Lưu trú 4 đêm vào Tháng 10, 2023
Sean Parkin trả lời vào 25/10/2023
Thank you Mike for taking the time to leave a review. We hope you had a great time.

10/10 - Xuất sắc

Karter

Lưu trú 1 đêm vào Tháng 10, 2023
Sean Parkin trả lời vào 01/11/2023
Thank you Karter for taking the time to leave a review. We hope you and you family had a great time.

6/10 - Được

Michael

Lưu trú 3 đêm vào Tháng 10, 2023
Sean Parkin trả lời vào 01/11/2023
Thank you Michael for taking the time to leave a review. We hope you had a good time.

10/10 - Xuất sắc

CORA

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was wonderful from check in to check out. Will definitely be staying here again
Lưu trú 3 đêm vào Tháng 10, 2023
Sean Parkin trả lời vào 01/11/2023
Thank you Cora we hope you had a wonderful time and will come back soon to visit.

10/10 - Xuất sắc

Mia

Lưu trú 2 đêm vào Tháng 10, 2023

2/10 - Tồi

Jason

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ
When we checked in, we were given keys to a room that was already occupied which was inconvenient and frustrating for both us and the people in the room we were attempting to get into. We were switched to another room quickly but the new room had cleanliness issues. The toilet was disgusting with urine all over the rim along with a giant pubic hair. It clearly had not been cleaned.
Lưu trú 1 đêm vào Tháng 10, 2023

8/10 - Tốt

Aleshia

Thích: Sạch sẽ, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 10, 2023

8/10 - Tốt

Marilou

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great and first time experience to this hotel.
Lưu trú 3 đêm vào Tháng 10, 2023

8/10 - Tốt

Katie

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ
I had a lovely stay.
Lưu trú 5 đêm vào Tháng 9, 2023

4/10 - Kém

Pearl, CHARLOTTE

Đi cùng bạn đồng hành
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
They need to upgrade the property and fix the internet and cable connections in the hotel. Their staff should look more professional and be more helpful.
Lưu trú 3 đêm vào Tháng 9, 2023

6/10 - Được

Shane

Staff was nice. Ice machines out of order. Hot water doesn't stay hot for long while taking a shower. Floors are dirty. Just where a pair of white socks. Youll be amazed. Wasnt a bad stay just those three things. Hopefully they will address some of them. Then i give it 5 stars.
Lưu trú 7 đêm vào Tháng 9, 2023