4/10 - Kém
Lokesh
Đi theo nhóm
20/08/2025
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I had a very disappointing experience during my recent stay at Novotel. I booked for just one night and was surprised to be charged an additional amount for what they labeled as “goodwill” items — specifically, 2 beers and a Toblerone chocolate. Not only was this unnecessary, but the charges were excessively high.
In my experience, most 3-star hotels offer small tokens of goodwill, such as complimentary snacks, water bottles, or even chocolates, without any additional charges. Even at 5-star properties like The Park, Hilton, and other international chains, I have never been billed for such basic gestures. Instead, those hotels focus on creating a positive guest experience by making customers feel valued.
This practice at Novotel felt awkward, misleading, and unprofessional. A goodwill item should never come with a hidden price tag, especially in a reputed hotel. Unfortunately, this left a very negative impression of the brand, and I would caution other travelers to be aware of such hidden charges.
Hotels should understand that true goodwill comes from hospitality, not from inflating the bill. Sadly, this stay at Novotel failed to meet even basic expectations.
Lokesh
Lưu trú 1 đêm vào Tháng 8, 2025