8/10 - Tốt
Ermelinda
Đi cùng gia đình
28/08/2023
Thích: Sạch sẽ, tiện nghi, dịch vụ
Marina bay is in a beautiful location on the bay of Vlora and has a stunning small private beach. The rooms (we had a 2 bedroom suite) are clean and spacious and the beds comfortable. Reception staff were friendly and helpful. However this is not a 5 star hotel / resort and a number of things need improving urgently. The furniture in our sitting area was of poor quality and the sofa was broken, the bathrooms were very small and badly designed and one of the showers leaked all the shower water into the bathroom floor.
The family pool area is really not up to minimum (let alone 5 star) standard - the pool itself is dirty with the plastering coming off the pool floor in various places and no evidence of any maintenance or cleaning being undertaken (my daughter found a nappy in it!). The area around the family pool is also not very clean and the sunbed mattresses were very dirty. Beach towels were not always available (here and at the beach) and staff in the pool and beach areas were not particularly helpful or polite. There are limited places to eat in the resort and they are all vey overpriced (not just by Albanian standards but by comparison to 5 star resorts in top European locations in Italy, Spain etc). In summary, this could be a 5 star resort but it needs to try a little harder to deliver the quality and service required to do so (and not just the instagrammable photo backdrop).
Ermelinda
Lưu trú 4 đêm vào Tháng 8, 2023