Dear Mrs. Lisa. please note that we would like to state the facts and the events as there were and not on epart of the events. You made a reservation for a hotel in Pelion Mountain, not in Athens. you have send us 3 emails in all 3 of them we replied that you may reconsider your reservation as you were asking about transer from athens, that was not possible to be arranged. (athens is about 360kms from our region). In thse emails we got no reply. you called us an we replied to you the very same thing and also i was inistign to send us an email also. you never tried to called us again. the hotel is of course insisting in the region of Pelion, Volos, as i told you several times over the phone few days prior to your arrival. i also told you that you need to see if you made a mistake of bookig our hotel instead of any hotel in Athens, and i tol you that in that case you need to cancel it before the day of your arrival. in that we also got no reply at all, and no cancellation request. Finally to write an email stating that a legal property with all the papers is "tere was no hotel" is at least not the truth. till today we have not received any mail or phone call from you but just from Hotels.com stating that you could not locate our hotel. we are not sure where you were lookign for our property, as from your emails i thing that you supposed that our property was in Athens.

Σας ευχαριστούμε.

σας ευχαριστούμε. Προσπαθούμε για την επίλυση του σημαντικού αυτού ζητήματος.

thank you so much for your kind comment.

thank you for your kind comment.

thank you.

thank you very much for your kind words. we are very pleased that you like your stay with us, and most of it that you liked Pelion!

ευχαριστουμε πολυ!

Dear Mr Jerome, Thank you very much for your kind review, and we are glad that we met your expectations. we are looking forward to welcome you again in the future,