4/10
Not sure which criteria this hotel could be rated as 4 stars. I dont see it’s appropriate at all.
1. Check in on the same time in initinary mention with 4 stars hotel leaving customers tired on bench could be a minus point and no any welcome water treatment at all. I expect some slots for early check in should be reserver in advance with first come - first serve manner (I came here early in the morning)
2. Cleaning is too bad. Room is wet just like the cleaning has just finished 5 minutes before I came in with no any resolution for make it dry as fast as possible. Also facilities look old and dirty comparing to 4 stars rating. Even gave me 1 towel only so we are couple could share?
3. Customer support is a joke even hearing feedback from customer but absolutely leave them on their own, no action, no anything at all. Check out process keeps running very fast with no any apology so far.
3 million per night is not a cheap price at all in vietnam and this is not we expect to receive. We imagined something amazing, not this kind of experience in return. Obviously, never come back for sure.
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