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"Dear Management of Hyatt Regency Dubai, Good day. I am writing to formally report and request immediate resolution regarding duplicate charges incurred during my stay at your hotel on February 14, 2026. According to my records, I was charged twice for the same transaction in the amount of $1,316.91 on two separate credit cards: Wells Fargo Credit Card: $1,316.91 Citibank Credit Card: $1,316.91 Booking/Reservation Number: 7313630294684 Confirmation # 150576RA01460 This appears to be a billing error. I respectfully request that you review this matter urgently and process a refund for one of the duplicate charges without delay. For your reference, I have attached copies of my credit card statements showing both transactions to support this claim. Please confirm receipt of this email and advise once the refund has been processed. I would appreciate your prompt action on this matter, as this involves a significant amount. If additional information is required, please do not hesitate to contact me. Thank you for your immediate attention. Sincerely, Maria Corazon Tolentino Phone 818-807-0068 Email address: hamlet.ct@gmail.com"

" had a wonderful four night stay at Arabian Park, Dubai. The hotel was immaculate. My room on the sixth floor was kept clean & tidy by the lovely maids team who were on hand daily. The front desk staff were very attentive, always approachable & very helpful. They really couldn’t do enough to make my stay as pleasurable & memorable as it was. Breakfast was 5*. An amazing buffet with everything you could possibly want to start your day. Lovely waiter/waitress team too. Very attentive. It’s an 11/10 score from me. Would definitely recommend to anyone thinking of booking this hotel."

"Rude staff at pool side and waterpark. 3 people questioned if my newborn was wearing a swim nappy, then went on to ask why it looks swollen. Poor communication. Poor customer service. Manager did nothing to resolve apart from say sorry. We left early "

"Even after govt’s suggestions not to checkout. They are asking their guests to leave the hotel. Not accommodating even in the current situation. Zera empathy from the staff members and hotel. They are money sucking machines"

"Stunning "

"Dated and poorly laid out. Mediocre lounge."

"Friendly helpful staff. Wide selection of foods. Hotel very clean and inviting. "

"Great room! Helpful staff! Great service! "

"Every aspect of oir stay was impeccable"