"We were checking in around 3:45, and Janelle greeted us. She asked for my name, looked up our info, then said there were three people ahead of us. The lobby was empty? She then said we could go to the pool or a restaurant, and they would call us when they were ready. So strange! We just went out to our car to get our luggage and were going to wait in the lobby. Janelle talked to some other clerks then left. Another clerk was at the desk and proceeded to check in three groups while we watched. I got up and asked if they were ready to check us in. She looked confused by my question and started checking us in. I asked her what the hold up was and explained why we were sitting there. She had no idea. She apologized for not asking to help us. She looked like she had no idea what was going on and didn’t seem like she knew anything about this scenario. It’s our first day here. We were hoping to check in, change clothes quickly, and go relax at the beach. Instead, we were hanging in the lobby for no apparent reason. And I guess we’d still be sitting there if I hadn’t stepped up because Janelle never called. Was her shift over? Was she profiling us? Is she just lazy or rude? I don’t know, but sure started our vacation off wrong by wasting our precious beach time."
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