"We checked in close to 1:30 am and although I messaged the property through the app, I did not get any acknowledgment so I had to chase down a human to talk to. Eventually got the confirmation I needed that it was ok to check in late (in property details notification it said check in after midnight was not allowed.) desk attendant was nice enough but not professional in appearance. Room was clean but the hallways and doorways were pretty beat up. Decor was dated and showed lots of wear and tear. Bed was ok, but pillows were tiny (the size of couch throw cushions) on a king size bed I thought was strange. Definitely not what I expected from a Hyatt property. Breakfast looked to be as expected. there was an omelette station but no staff person standing there so we weren’t sure if we were supposed to go back and cook it ourselves or what the situation was so we skipped breakfast altogether. We were there for such a short time none of this really matters but I question the rave reviews on here because I didn’t experience the same."
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