Ngoại thất

Nhận xét về Capital Hilton

4 out of 5
Capital Hilton
1001 16th St NW, Washington, DC

Nhận xét

8,2

Rất tốt

Đánh giá 10 - Xuất sắc. 490/1003 nhận xét" "
Đánh giá 8 - Tốt. 257/1003 nhận xét" "
Đánh giá 6 - Được. 120/1003 nhận xét" "
Đánh giá 4 - Kém. 69/1003 nhận xét" "
Đánh giá 2 - Tồi. 67/1003 nhận xét" "

8,6/10

Sạch sẽ

8,4/10

Nhân viên & dịch vụ

7,8/10

Tiện nghi, dịch vụ

8,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,2/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Alan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A great place to stay near the White House
Lưu trú 3 đêm vào Tháng 5, 2024
Paolo P., GM trả lời vào 27/05/2024
Your rating has filled our team with joy and gratitude. Knowing that we exceeded your expectations and left a lasting impression during your stay brings us great satisfaction. Our dedicated team takes immense pride in delivering outstanding guest experiences, and your kind words motivate us to keep raising the bar. Thank you sincerely, and we can't wait to have you back soon!Regards, Paolo P., GM

10/10 - Xuất sắc

Rebecca, Washington

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A beautiful hotel within 5 mins walk of the White House and many of the DC museums.
Lưu trú 1 đêm vào Tháng 5, 2024
Paolo P., GM trả lời vào 19/05/2024
Thank you for your wonderful rating! It's incredibly rewarding to know that our service and product quality made a lasting impression on you. Your feedback will be shared with our team, who will be delighted to hear about your positive experience. We eagerly await the opportunity to welcome you back for another unforgettable stay!Regards, Paolo P., GM

10/10 - Xuất sắc

Ermelda

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent stay
Lưu trú 1 đêm vào Tháng 5, 2024
Paolo P., GM trả lời vào 16/05/2024
Thank you for your glowing rating! We're delighted to hear about your memorable stay with us. Providing exceptional service is our priority, and we're thrilled to see that reflected in your feedback. We can't wait to welcome you back for another wonderful stay soon!Regards, Paolo P., GM

10/10 - Xuất sắc

Angela, Lawrenceville

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was my first visit to DC to celebrate my birthday and Mother’s Day, the people at The Capital Hilton made it wonderful. Roberto checked me in and set the tone. He was friendly, had great smiles and accommodating. Frank made sure I had what I needed and was very nice. He had smiles and kind words for me. Frank helped me find places to eat and when my friend lost her phone in a cab, he worked to help us find the cab even though she didn’t lose it at the hotel. I am from Georgia and felt safe and at home. The young lady working with frank at the desk on Saturday was helpful and working to help. (I am sorry to not get her name) Mohammed and Kamal made my transportation requests not a problem. I easily was given directions by Mohammed and he made sure I was safe in my travels. As stated earlier, I felt safe and at home. My room was fabulous. It was clean, spacious and beautiful. The view was excellent. I will return here to stay. Thank you all for helping make my stay memorable.
Lưu trú 4 đêm vào Tháng 5, 2024
Paolo P., GM trả lời vào 16/05/2024
Thank you for your splendid review of your stay with us. I am so glad to learn that you had an amazing time during your stay and that our staff went above and beyond for you. Our team is committed to delivering the best possible service to our guests, and it's always a positive experience to learn that we have achieved this. We will make sure to honor the efforts of all team members who played a part in ensuring your experience was smooth and effortless. We look forward to the pleasure of hosting you again on many future visits to come.Regards, Paolo P., GM

10/10 - Xuất sắc

Consulate

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 3 đêm vào Tháng 5, 2024
Paolo P., GM trả lời vào 16/05/2024
Thank you for your positive rating! We're delighted to hear about your memorable stay with us. Providing outstanding service is our passion, and we're thrilled that it shone through during your visit. We can't wait to welcome you back for another exceptional experience soon!Regards, Paolo P., GM

6/10 - Được

BABAK

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Very close to white house
Lưu trú 2 đêm vào Tháng 5, 2024
Paolo P., GM trả lời vào 16/05/2024
We're grateful for your positive rating! It's wonderful to hear that you had a memorable stay with us, particularly enjoying our great location. We understand that a prime location adds value to our guests' experiences, and we're thrilled that you appreciated it. Thank you once again, and we eagerly await your return to experience our fantastic location once more.Regards, Paolo P., GM

10/10 - Xuất sắc

Mehdi, Charlotte

Lưu trú 3 đêm vào Tháng 5, 2024
Paolo P., GM trả lời vào 16/05/2024
Your fantastic rating made our day! We're thrilled to hear that your stay with us was memorable. Ensuring a high level of service is what we aim for, and we're pleased that you experienced it firsthand. Thank you once more, and we eagerly await your next visit.Regards, Paolo P., GM

10/10 - Xuất sắc

Markus

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was very friendly and frank at the front desk was very professional with my needs during my stay at Capital Hilton and i will refer friends and family, thank you. Markus Dorsey
Lưu trú 2 đêm vào Tháng 5, 2024
Paolo P., GM trả lời vào 16/05/2024
Thank you immensely for taking the time to leave such a high rating! Learning about your remarkable stay and the engaging encounters with our team is very encouraging. Our goal is to provide exceptional service, and it's heartwarming to know our staff has made a significant positive impact. We're thankful for your recognition of their efforts and look forward to your return for more memorable experiences.Regards, Paolo P., GM

10/10 - Xuất sắc

Juan

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
When I check in no one explain to me they will charge 25$ twice I found out when I was checking outdid not like that it all
Lưu trú 2 đêm vào Tháng 5, 2024
Paolo P., GM trả lời vào 16/05/2024
Thank you for sharing the feedback on your experience with us. I am concerned by your account of an apparent billing error. I do implore you to contact our hotel to ensure that any inaccuracies in your bill get sorted. We uphold a very strong culture of integrity and honesty and want to correct potential irregularities. I apologize for the inconvenience of taking the time to follow up on this issue.Regards, Paolo P., GM

6/10 - Được

Kelley

Khách đi công tác
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Beware, new $25 fee they surprise you with. I got in around 10pm and was told that I had to pay a $25/night fee that I could use at the restaurant. I asked if I could use it tomorrow since it was late and told "no". I was later told that wasn't true, but I had lost that $25.
Capital Hilton trả lời vào 12/05/2024
Thank you for bringing this to our attention. We pride ourselves on ensuring guests have the appropriate information needed for their stay. We want to make this right. Please contact us directly so that we may assist you.

8/10 - Tốt

Shrikant

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Most attractions are nearby and within walking distance of the property. Special thanks to Keith for the quick check-in and check-out, and he also helped me to understand the services I can avail at the property. Complimentary water bottle was not available in the room.
Lưu trú 2 đêm vào Tháng 5, 2024
Paolo P., GM trả lời vào 11/05/2024
What a pleasure to learn that you loved all aspects of your stay! I am delighted that you had wonderful experiences with our hotel staff, our dining options and your accommodations, as we are always striving to provide the highest level of guest service. We love that you benefited from all the amenities and our thoughtful offerings, designed to delight and guarantee a seamless visit. We love to hear from our satisfied guests, and it does mean so much to us that you have taken the time to supply this review. Again thank you for sharing your rating and we invite you to join us again!Regards, Paolo P., GM

10/10 - Xuất sắc

Marc

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Paolo P., GM trả lời vào 11/05/2024
Thank you so much for recognizing the exceptional staff that you encountered while visiting! We do pride ourselves on always providing top notch exceptional service to all of our guests. It is so fantastic to hear that you were able to experience and recognize that. We would love to have you back again for another perfect experience!Regards, Paolo P., GM

2/10 - Tồi

Sriram, Huntersville

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ
The property valet lost my key and it resulted not only us getting delayed and kids having to wait outside the lobby for 3 hours but also monetary losses for subsequent bookings which Hilton didn’t even care to acknowledge.
Lưu trú 2 đêm vào Tháng 3, 2024
Paolo P., GM trả lời vào 07/05/2024
Please accept our heartfelt apologies for any shortcomings in your experience, as it does not align with the high standards we set for ourselves. Every member of our team is committed to delivering exceptional service, and we deeply regret any lapse in meeting your expectations. We understand the significance of making a positive first impression, and we're genuinely sorry if we fell short in this aspect.Regards, Paolo P., GM

8/10 - Tốt

Peter, Brighton

Lưu trú 2 đêm vào Tháng 4, 2024
Paolo P., GM trả lời vào 27/05/2024
We are profoundly grateful for your remarkable rating! Your feedback is a badge of honor for our persistent efforts to deliver outstanding service. Your satisfaction is our inspiration, and knowing we've met your expectations brings us immense joy. We are eager for your next visit, determined to make it even more unforgettable and rewarding.Regards, Paolo P., GM

6/10 - Được

Lawrence

Khách đi công tác
They did not give me a wake up call
Lưu trú 1 đêm vào Tháng 4, 2024
Paolo P., GM trả lời vào 30/04/2024
Thank you for sharing your feedback on your stay with us. Your rating helps us improve and maintain our high service standards. We regret any inconveniences experienced during your stay. Our goal is to offer an inviting, comfortable, and bespoke guest experience. Please be assured that your comments are integral to our continuous improvement efforts. Despite these aspects, we're pleased to know that you enjoyed the remainder of your stay. We're grateful for your patronage and look forward to a future chance to fully reveal the true quality of our property.Regards, Paolo P., GM

10/10 - Xuất sắc

Tania

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Walkable
Lưu trú 1 đêm vào Tháng 4, 2024
Paolo P., GM trả lời vào 30/04/2024
We're so thankful for your amazing rating! Hearing that our service and product left such a positive impression on you is truly uplifting. Your feedback will be celebrated with our team, who strive for excellence every day. We eagerly await the opportunity to welcome you back for another remarkable stay, where we will continue to exceed your expectations in every way possible!Regards, Paolo P., GM

10/10 - Xuất sắc

Erika

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Clean, kind staff and not fragrances so you know they aren’t hiding anything.
Lưu trú 3 đêm vào Tháng 4, 2024
Paolo P., GM trả lời vào 30/04/2024
What a delightful review! We're honored by your outstanding rating and thrilled to have met your expectations. Your feedback will serve as encouragement for our team to maintain our high standards. Rest assured, we will continue to go above and beyond to ensure your next stay is just as exceptional. We eagerly await the opportunity to welcome you back for another memorable experience at our property!Regards, Paolo P., GM

8/10 - Tốt

Matt

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Paolo P., GM trả lời vào 30/04/2024
Your review is important to us, and we thank you for taking the time to share your thoughts. We're pleased to hear that you had an overall positive stay at our hotel and that you found our property to your liking. Ensuring our guests have a pleasant experience is our priority, and your feedback is appreciated. We will pass on your comments to our dedicated team who helped create a positive impression. It was our pleasure to accommodate you.Regards, Paolo P., GM

8/10 - Tốt

Yoshito, Hsinchu

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
ホワイトハウスにも近くいいロケーションでした。ホテルも悪くないいい部屋でした。全室窓があるよう工夫が感じられました
Lưu trú 1 đêm vào Tháng 4, 2024
Paolo P., GM trả lời vào 28/04/2024
Thank you very much! We’re glad you enjoyed our property and that overall you had a great stay with us. We aim for our guests to have wonderful experiences so I am thrilled this was the case. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression. Thank you again for sharing your review. It sure has been a pleasure to have you stay with us.Regards, Paolo P., GM

10/10 - Xuất sắc

Heather

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Extremely quiet which made for a goodnight’s test.
Lưu trú 1 đêm vào Tháng 4, 2024
Paolo P., GM trả lời vào 28/04/2024
What a true pleasure to receive your great feedback! We are thrilled to hear how impressed you were with all aspects of your stay at our hotel. I can see that our beautiful facilities, high-quality beds, and excellent service hit all the right notes! We will certainly pass on your gratitude to our entire team on your behalf and for looking after you so well and for ensuring that you had a memorable experience. Our team will be commended for the exceptional contribution made towards your overall experience. We look forward to the pleasure of welcoming you back in the future, for another great experience.Regards, Paolo P., GM

10/10 - Xuất sắc

David

Lưu trú 1 đêm vào Tháng 4, 2024
Paolo P., GM trả lời vào 16/05/2024
We appreciate your excellent rating! It's fantastic to hear that your stay with us was memorable. Delivering top-tier service is what we're all about, and we're thrilled that you experienced it firsthand. Thank you once more, and we eagerly anticipate your return visit.Regards, Paolo P., GM

8/10 - Tốt

Chris

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent location. Good facilities. Helpful staff. But, the having to navigate past all the smokers outside the hotel was very unpleasant.
Lưu trú 3 đêm vào Tháng 4, 2024
Paolo P., GM trả lời vào 28/04/2024
Your excellent rating and feedback brightened our day! We're thrilled to learn about your memorable stay, particularly the great interaction with our team members. Providing personalized and attentive service is what sets us apart, and we're glad that you experienced that during your visit. Thank you for recognizing our staff's efforts, and we eagerly await your return for another exceptional experience.Regards, Paolo P., GM

8/10 - Tốt

John

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was great, good location, staff and everything
Lưu trú 2 đêm vào Tháng 4, 2024
Alicia trả lời vào 22/04/2024
Thank you so much for your feedback!

8/10 - Tốt

Charmaine

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I liked it
Lưu trú 2 đêm vào Tháng 4, 2024
Alicia trả lời vào 22/04/2024
Thank you so much for your feedback!

4/10 - Kém

David

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ
We arrived late Friday night 4/19 where we checked in and immediately went to sleep from the road trip. Upon waking in the morning my fiance attempted to make herself some coffee when saw coffee stains on the cup lid and coffee maker. She then attempted to shower which alerted her to the lime and grime in the shower and around the floor of the toilet. She immediately took pictures and addressed it to the front desk. I find it very unfair for someone to make a full payment for a used and partial ready room.
Lưu trú 2 đêm vào Tháng 4, 2024
Paolo P., GM trả lời vào 21/04/2024
Thank you for your feedback about your recent stay with us. I truly apologize that we fell short of our promise. Our aim is to provide a comfortable, convenient, and personalized experience for all of our guests, and your comments are valuable in helping us improve and enhance the quality of our services. Despite the issues you mentioned, we are happy to hear that you enjoyed the rest of your stay with us, and we are grateful that you chose our property for your visit. We hope that you will consider staying with us again in the future, as we would love the opportunity to demonstrate how exceptional our property can truly be.Regards, Paolo P., GM

10/10 - Xuất sắc

Monae

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great property!
Lưu trú 2 đêm vào Tháng 4, 2024
Paolo P., GM trả lời vào 21/04/2024
Thank you for your fantastic rating! It's wonderful to hear that our service and product quality stood out to you. Your feedback will be shared with our team, who work tirelessly to ensure every guest has a memorable experience. We're already looking forward to your next visit, where we'll strive to make it even more remarkable than the last!Regards, Paolo P., GM

10/10 - Xuất sắc

Robert

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Frank provided top tier customer service. The hotel and our room was very clean and the housekeeping staff was very pleasant.
Lưu trú 2 đêm vào Tháng 4, 2024
Paolo P., GM trả lời vào 21/04/2024
Thank you immensely for your glowing review! Knowing that you found our service and product top-notch brings us immense joy. Your commendation will be shared with our hardworking team, who will be inspired by your positive feedback. We look forward to the pleasure of welcoming you back for another unforgettable experience at our property!Regards, Paolo P., GMRegards, Paolo P., GM

10/10 - Xuất sắc

Brian

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 3, 2024
Paolo P., GM trả lời vào 21/04/2024
We're grateful for your great rating! It's fantastic to hear that your stay with us was memorable. Delivering exceptional service is our goal, and we're thrilled that we hit the mark with you. Thank you again, and we look forward to hosting you again on your next trip.Regards, Paolo P., GM

10/10 - Xuất sắc

Shamelle, Somerset

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Location
Lưu trú 1 đêm vào Tháng 4, 2024
Paolo P., GM trả lời vào 21/04/2024
Your excellent rating brightened our day! We're thrilled to hear about your memorable stay with us. Providing top-tier service is what we strive for, and we're pleased to see that reflected in your experience. Thank you once more, and we eagerly anticipate your next visit.Regards, Paolo P., GM

10/10 - Xuất sắc

Sean

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
👍
Lưu trú 3 đêm vào Tháng 3, 2024
Paolo P., GM trả lời vào 21/04/2024
Thank you for taking the time to rate us so highly! We're thrilled that your stay with us was memorable. Maintaining a high level of service is crucial to us, and we're glad to see that reflected in your feedback. We can't wait to welcome you back for another wonderful stay soon!Regards, Paolo P., GM

10/10 - Xuất sắc

keith

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is the third time I have stayed at the Capitol Hilton and cannot think of a reason to go another hotel. Rooms are in excellent condition; staff are kind and courteous. Location cannot be beat.
Lưu trú 5 đêm vào Tháng 4, 2024
Paolo P., GM trả lời vào 21/04/2024
Your excellent rating brightened our day! We're thrilled to hear about your memorable stay with us. Providing top-tier service is what we strive for, and we're pleased to see that reflected in your experience. Thank you once more, and we eagerly anticipate your next visit.Regards, Paolo P., GM

10/10 - Xuất sắc

Erlyn, Edison

Đi cùng thú cưng, Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff were nice and helpful especially if you have a dog. Very pet friendly and the family suite is huge! The valet parking is expensive but that everywhere in DC. Also took 30 min to get your car at check out so its convenient that they communicate thru text with you if you want the car ready when u come down. I just wish the bathroom has an exhaust and needs more rods for hanging towels and clothes (only hav one). The hotel looks newly renovated, no pool but has a gym. CVS is also right next door which was great! Very walkable to the white house! Would love to come back!
Lưu trú 2 đêm vào Tháng 3, 2024
Paolo P., GM trả lời vào 21/04/2024
Thank you for sharing your satisfaction with your recent stay. I am elated to learn that you were thoroughly impressed with your stay and the exceptional treatment from our staff. Our objective is to provide exceptional service to truly take care of our guests, and it's always a satisfying experience to receive confirmation that we have done so. We will give recognition to every team member who was instrumental in giving you a smooth and seamless experience. The prospect of welcoming you back on many future occasions is one we relish.Regards, Paolo P., GM

10/10 - Xuất sắc

Donald

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
If you are in DC as a tourist, this is a great location. It is just a few walkable blocks from the White House and The National Mall.
Lưu trú 3 đêm vào Tháng 4, 2024
Alicia trả lời vào 15/04/2024
Tahn kyuo so much for your feedback.

10/10 - Xuất sắc

Xenia, Seven valleys

Lưu trú 1 đêm vào Tháng 4, 2024
Paolo P., GM trả lời vào 07/05/2024
It was a pleasure to be of service! I'm so pleased to hear that you had an enjoyable stay and that our staff provided excellent customer service. Thank you for taking time to review your visit and kind rating. We hope you will stay with us again soon!Regards, Paolo P., GM

10/10 - Xuất sắc

Paul

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location
Lưu trú 1 đêm vào Tháng 4, 2024
Alicia trả lời vào 14/04/2024
Thank you so much for your feedback, can't wait to welcome you back.

8/10 - Tốt

Catherine

Khách đi công tác
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
I had a rough experience. When I arrived at 11:00 pm, there was no room available/over booked. They sent me to Timbuktu / Rockville. The staff person said it would take $5 minutes to get to my alternate hotel for night 1. I wasn’t given a choice to book something closer. What actually happened was it took 30 min to get there, 55 minutes to return the next day. I only got 4.5 hours sleep. I was late for my first leg visit of the day. Theresa was the only staff person who made this experience better. If not for her I would have given 2 stars. She gave me: free bfast, free glass of wine, late checkout. I wasn’t charged for the first night and reimbursed for the Uber rides to and from Rockville. Would I stay here again? Probably. I’m just more tired than I should be at the end of the trip and I was late for an impt mtg. I left this review to give a huge shout out for Theresa!
Lưu trú 2 đêm vào Tháng 4, 2024
Alicia trả lời vào 14/04/2024
Thank you so much for your feedback we do apologize for the inconvenience we made have cause you during your stay I'm glad Theresa was able to turn you stay around.

2/10 - Tồi

Vito

Lưu trú 1 đêm vào Tháng 4, 2024
Paolo P., GM trả lời vào 30/04/2024
I regret to learn that your stay with us was not the flawless experience we promised. We believe in making every stay unforgettable - with exceptional service, pristine rooms, and one-of-a-kind experiences. Our team members are our greatest asset, and we take pride in their ability to resolve any issues quickly and efficiently so that our guests can enjoy a fantastic stay. Our hotel management is committed to excellence, and they will review your stay with great attention to detail. I want to express my apologies for not meeting your expectations during your stay. I hope you will consider giving us another opportunity to show you our property at its finest.Regards, Paolo P., GM

6/10 - Được

Mridul

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ
Area of the property is good, property condition and service are below average
Lưu trú 2 đêm vào Tháng 4, 2024
Alicia trả lời vào 14/04/2024
We do apologize for the inconvenience and appreciate your feedback.

4/10 - Kém

Samy

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ
Great area. But terrible service. Front desk people are really nice. But no hand soap in the bathroom and no one picks up the phone when calling for extra coffee cups and hand soap Seems like they are too busy to pick up the phone. Called 15 times in a 4 hour period and no one picked up in housekeeping, room service or front desk. Used shower gel for hand soap then !
Lưu trú 1 đêm vào Tháng 4, 2024
Alicia trả lời vào 14/04/2024
We do apologize for the inconvenience and appreciate your feedback.

2/10 - Tồi

Naison

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Took around $91from the card without notice and didn’t even include it in the final bill. When we asked about it they told it they will return it.
Lưu trú 2 đêm vào Tháng 4, 2024
Alicia trả lời vào 14/04/2024
We do apologize for the inconvenience and appreciate your feedback.

10/10 - Xuất sắc

danny

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Alicia trả lời vào 14/04/2024
Thank you so much for your feedback.

10/10 - Xuất sắc

Bryan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was easy to check in and the property was central to everything we needed to get to
Lưu trú 1 đêm vào Tháng 4, 2024
Paolo P., GM trả lời vào 07/04/2024
Thank you very much for your stellar rating of our property. It is so wonderful that you thought so highly of the quality of our newly renovated rooms and the exceptional service we offer. My colleagues really do take the greatest care in making sure they look after our guests, in delivering the highest and most attentive levels of service. I am so pleased they looked after you, and will have great pleasure in sharing your rating with them. We are delighted to learn that you hold us in such high regard and once more, we appreciate your wonderful review. We can’t wait to welcome you home again soon!Regards, Paolo P., GM

2/10 - Tồi

Daniel

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Alicia trả lời vào 14/04/2024
We do apologize for the inconvenience and appreciate your feedback.

6/10 - Được

Mi young, New York

Thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 3, 2024
Paolo P., GM trả lời vào 07/04/2024
Your feedback after your stay with us is much appreciated. We understand the importance of your rating in helping us maintain our high levels of service. While we always strive to provide a memorable experience, we acknowledge that we may have fallen short. Our aim is to deliver a welcoming, comfortable, and customized experience, and we will use your feedback to improve our services for all our guests. Nonetheless, we're thrilled to hear that you enjoyed the rest of your stay! Thank you for choosing our property, and we hope to have another chance in the future to demonstrate our exceptional amenities and services.Regards, Paolo P., GM

10/10 - Xuất sắc

Renee

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful room
Lưu trú 2 đêm vào Tháng 3, 2024
Alicia trả lời vào 01/04/2024
Thank you so much for your feedback.

10/10 - Xuất sắc

gabrielle

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 3, 2024
Alicia trả lời vào 02/04/2024
Thank you for your review.

10/10 - Xuất sắc

Maria Elena

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location for dining, walk to attractions and metro.
Lưu trú 2 đêm vào Tháng 3, 2024
Alicia trả lời vào 01/04/2024
Thank you so much for your feedback.

10/10 - Xuất sắc

Ashley, Tampa

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Would definitely book again. My stay was great.
Lưu trú 3 đêm vào Tháng 3, 2024
Alicia trả lời vào 01/04/2024
Thank you so much for your feedback.

10/10 - Xuất sắc

Betsy

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Had a great stay!
Lưu trú 4 đêm vào Tháng 3, 2024
Alicia trả lời vào 01/04/2024
Thank you so much for your feedback.

2/10 - Tồi

Benita

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Dining areas were limited
Lưu trú 3 đêm vào Tháng 3, 2024
Paolo P., GM trả lời vào 31/03/2024
We want to express our heartfelt apologies as your feedback does not match the outstanding experiences we strive to offer. Ensuring the comfort and delight of each guest is a core priority for our entire staff, and we are disappointed that we were unable to deliver a flawless experience for you. We firmly believe that the first impression sets the tone for our legendary guest service.Regards, Paolo P., GM