8/10 - Tốt
Julia
Khách đi công tác
12/06/2025
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
I loved my Jr Suite, but I found a pair of dirty underpants in the closet as I was putting my clothes up for a three-day conference. The staff at the front desk were apologetic, so I offered to share the picture with them. I disposed of the underpants.
I tried to order breakfast for my last morning at 12 midnight but it was suggested I wait til morning as I'd be picking it up on my way out to the Capitol. I never got breakfast as I had to rush to get an Uber with others. Lastly, I forgot to put on my hearing aids & realized it when I was already at the Capitol Bldg. I called hotel & a front desk person sent security to the room I'd already checked out of. Security confirmed there were no hearing aids but that there was clothes left behind. I was confused but asked to hold off cleaning room until I returned by 12noon. My suitcase was already checked at the desk. I got a new key & went to my room expecting that it would be as Id left it, but it had already been cleaned out & a housekerp8ng person was walking out with the wrapped Hagen Daas ice cream I’d left in the freezer. I asked for it back & she gave it to me. The front desk apologized that Security had made a mistake thinking the Marriott bathrobes were my clothes that were left behind. The male staff id spoken to from the Capitol said I was not checked out but I did. When I got back to the hotel I went to the front desk staff Emily who had checked me out around 8:30am. She said that someone reopened my room account.
Julia
Lưu trú 3 đêm vào Tháng 6, 2025