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Nhận xét về Holiday Inn Express Washington DC Downtown, an IHG Hotel

2.5 out of 5
Holiday Inn Express Washington DC Downtown, an IHG Hotel
317 K St NW, Washington, DC

Nhận xét

7,4

Tốt

Đánh giá 10 - Xuất sắc. 344/868 nhận xét" "
Đánh giá 8 - Tốt. 198/868 nhận xét" "
Đánh giá 6 - Được. 136/868 nhận xét" "
Đánh giá 4 - Kém. 94/868 nhận xét" "
Đánh giá 2 - Tồi. 96/868 nhận xét" "

8,2/10

Sạch sẽ

7,4/10

Nhân viên & dịch vụ

7,2/10

Tiện nghi, dịch vụ

8,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,8/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

Roshelly

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is new and modern nothing fancy or any real amenities. We needed sheets for the sofa bed. Call several times no one answered the front desk. Went down to ask for sheets around 830 was told they would be taken up.. at 1030 tried calling several times and still no answer had to go down to the lobby to ask for sheets again and bring them myseld
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Nakhyia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Trevor

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024

6/10 - Được

Douglas

Fall in tub
Lưu trú 2 đêm vào Tháng 5, 2024
Owner trả lời vào 24/05/2024
Douglas, thank you very much for your feedback! Please feel free to reach out to the hotel directly if you would like to discuss this further, and we hope to serve you again in the future.

8/10 - Tốt

Kazumichi

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff are nice. Easy to control AC. Not super expensive in DC downtown.
Lưu trú 3 đêm vào Tháng 5, 2024
Owner trả lời vào 22/05/2024
Kazumichi, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 - Xuất sắc

Fujimoto

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 5, 2024
Owner trả lời vào 23/05/2024
Fujimoto, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 - Được

Melynda

Thích: Sạch sẽ
Exactly what I needed. A clean and safe place to stay. I was here during police week and barely stayed in my room other then to get a few hours of sleep and a shower. The only thing I noticed was my room wasn’t fully prepared. I had to ask for washcloths, or a do not disturb sign and my room didn’t have an ice bucket. I did ask the front desk for washcloths and a do not disturb sign, but didn’t want to ask for an ice bucket.
Lưu trú 3 đêm vào Tháng 5, 2024
L.Foreman Operations Manager trả lời vào 20/05/2024
Hi Melynda,Thank you for taking the time to share feedback regarding your stay. We are disappointed to hear you did not have a more positive experience. This is certainly not what we want our guests to experience when staying with us. We are working through the issue you mentioned and they have been addressed with the appropriate management team. Again, please accept our apology and hope you give us another opportunity the next time you are in the Washington DC area.

10/10 - Xuất sắc

Wanya

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We enjoyed our stay, thanks!
Lưu trú 1 đêm vào Tháng 5, 2024
Owner trả lời vào 14/05/2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

4/10 - Kém

James

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ
There was no soap in the room when we checked in.
Lưu trú 1 đêm vào Tháng 5, 2024
Owner trả lời vào 14/05/2024
Thank you for taking the time to review us, James. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 - Xuất sắc

DeJunae

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was perfect
Lưu trú 2 đêm vào Tháng 5, 2024
Owner trả lời vào 14/05/2024
DeJunae, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 - Được

Jeffery

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was clean, there was some basketball teams or baseball not sure but I didn’t hear them so my stay was also quiet. Staff was friendly and breakfast was pretty good. My two issues the valet parking for pickup was an absolute nightmare the other issue was only one elevator working on a weekend.
Lưu trú 2 đêm vào Tháng 5, 2024
Owner trả lời vào 14/05/2024
Jeffery, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

8/10 - Tốt

Margaret

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Pros: - Easy check-in, Valet Parking, Breakfast included, amenities for guests (e.g., sets of packaged plastic cutlery, coffee station 24 hours), recently renovated property, clean, LOTS of towels in the bathroom, well-lit, ample outlets.
Lưu trú 1 đêm vào Tháng 5, 2024
Owner trả lời vào 14/05/2024
Margaret, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 - Xuất sắc

Gary

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 5, 2024
Owner trả lời vào 14/05/2024
Gary, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 - Kém

Walter

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Check-in cleck was not courteous. No smile or gave info on the hotel. No washcloths in the room when we checked in. Room was not cleaned after first night stay. Was told had to request when i asked at the front desk. No info in the room to indicate such. When i requested, they sort of cleaned the room. Only one bed was made, no washcloths left and floor was not vacuumed. Only good thing about this hotel was the breakfast. Great options, area was clean and the African-American manager/cook came out every morning to greet the guest and ask if anything he could do. He was great. I will NOT be staying at this Hotel again! I will also tell my friends and family NOT to stay there.
Lưu trú 3 đêm vào Tháng 5, 2024
Owner trả lời vào 14/05/2024
Thank you for taking the time to review us, Walter. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

10/10 - Xuất sắc

Victor

Lưu trú 2 đêm vào Tháng 5, 2024

4/10 - Kém

deborah

The property only had one working elevator it was a huge hassle. Very disappointing
Lưu trú 1 đêm vào Tháng 5, 2024
Owner trả lời vào 14/05/2024
Thank you for taking the time to review us, Deborah. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 - Tốt

Prasanna

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property and the rooms are really good. Breakfast spread is ok and not that great. They had 3 lifts and for all 3 days of our stay, only 1 lift was working, which was a huge inconvenience. Onsite parking is costly too - we paid 174 USD for 3 nights parking by the valet, managed by a carpark company.
Lưu trú 3 đêm vào Tháng 5, 2024
Owner trả lời vào 14/05/2024
Prasanna, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

4/10 - Kém

tomika

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
What I didn’t like was the fact that it was a high rise building with only one working elevator. That really sucked.
Lưu trú 2 đêm vào Tháng 5, 2024
Owner trả lời vào 14/05/2024
Thank you for taking the time to review us, Tomika. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

6/10 - Được

Cathy

Đi cùng gia đình
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
This property is not convenient to the Metro system. Also, only 1 elevator out of 3 was working for the 4 days we were there. Long waits for the very crowded hotel. Will not stay there again!
Lưu trú 3 đêm vào Tháng 4, 2024
Owner trả lời vào 14/05/2024
Cathy, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 - Xuất sắc

Patrick, fargo

Lưu trú 2 đêm vào Tháng 4, 2024
Owner trả lời vào 23/05/2024
Patrick, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 - Tốt

Carol

Đi cùng bạn đồng hành
This is a nice hotel overall. The staff are very friendly and helpful. Just be aware that the rooms are very ‘compact’, i.e., not much room to move around. Also, the towel supply is limited. There were two of us in the room and there were exactly two towels, two hand towels and two washcloths when we checked in. There was no bath mat. I thought that might have been overlooked in the initial room set up. But, no, there was no bath mat with the next day’s service. So, one of the towels had to be used as a bath mat to avoid getting the floor wet and slippery. Very odd. The free breakfast shouldn’t be relied upon for sustenance. But, the price is very reasonable and overall it is a good value.
Lưu trú 2 đêm vào Tháng 4, 2024
Owner trả lời vào 14/05/2024
Carol, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 - Xuất sắc

kathy

Lưu trú 5 đêm vào Tháng 4, 2024
L.Foreman Operations Manager trả lời vào 20/05/2024
Hi Kathy,Thank you for taking the time to let us know about your stay and we love to hear that you had an enjoyable experience. It is always nice to hear that our team made a difference and created a memorable stay. We look forward to seeing you again on your next visit to Washington DC!

10/10 - Xuất sắc

Armando

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was very nice and helpful but they only have one elevator working the whole time we were there . Sometimes the waiting for the elevator was too much . Breakfast was very good !
Lưu trú 4 đêm vào Tháng 4, 2024
Owner trả lời vào 14/05/2024
Armando, thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

8/10 - Tốt

gerald

Lưu trú 1 đêm vào Tháng 4, 2024
L.Foreman Operations Manager trả lời vào 20/05/2024
Hi Gerald,Thank you for taking the time to let us know about your stay and we love to hear that you had an enjoyable experience. It is always nice to hear that our team made a difference and created a memorable stay. We look forward to seeing you again on your next visit to Washington DC!

8/10 - Tốt

constance

Lưu trú 2 đêm vào Tháng 4, 2024
L.Foreman Operations Manager trả lời vào 20/05/2024
Hi Constance,Thank you for taking the time to let us know about your stay and we love to hear that you had an enjoyable experience. It is always nice to hear that our team made a difference and created a memorable stay. We look forward to seeing you again on your next visit to Washington DC!

6/10 - Được

David

Lưu trú 2 đêm vào Tháng 4, 2024
L.Foreman Operations Manager trả lời vào 20/05/2024
Hi David,Thank you for taking the time to share feedback regarding your stay. We are disappointed to hear you did not have a more positive experience. This is certainly not what we want our guests to experience when staying with us. We are working through the issue you mentioned and they have been addressed with the appropriate management team. Again, please accept our apology and hope you give us another opportunity the next time you are in the Washington DC area.

4/10 - Kém

Airel

Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Owner trả lời vào 14/05/2024
Thank you for taking the time to review us, Airel. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 - Tốt

Miffy

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 4, 2024
Owner trả lời vào 14/05/2024
Miffy, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

2/10 - Tồi

Paul

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Elevators broken ... two not in service Only one worked. Unacceptable... should have been informed before booking
Lưu trú 1 đêm vào Tháng 4, 2024
Owner trả lời vào 14/05/2024
Thank you for taking the time to review us, Paul. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

8/10 - Tốt

Alison

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel was clean and staff very friendly. Only con was 2 of the 3 elevators weren’t working
Lưu trú 5 đêm vào Tháng 4, 2024
Owner trả lời vào 14/05/2024
Alison, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

6/10 - Được

Tisha

Lưu trú 1 đêm vào Tháng 4, 2024
L.Foreman Operations Manager trả lời vào 20/05/2024
Hi Tisha,Thank you for taking the time to share feedback regarding your stay. We are disappointed to hear you did not have a more positive experience. This is certainly not what we want our guests to experience when staying with us. We are working through the issue you mentioned and they have been addressed with the appropriate management team. Again, please accept our apology and hope you give us another opportunity the next time you are in the Washington DC area.

6/10 - Được

Jorge

Đi cùng gia đình và trẻ nhỏ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Two elevator were not working for three days straight.
Lưu trú 2 đêm vào Tháng 4, 2024
Owner trả lời vào 14/05/2024
Jorge, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

8/10 - Tốt

Esdras

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Great staff and clean hotel. Breakfast staff was awesome and always carrying for us. When we went only 1 of the elevators were working so we had to wait a long time to come down since the other 2 were broken. Pancake maker was also broken so there was less breakfast options, but we survived. Overall a great experience, would go again:
Owner trả lời vào 14/05/2024
Esdras, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 - Xuất sắc

jaime, valley stream

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
CLEAN Bedrooms, walking distance to restaurants. Parking can be tricky but can park on the streets after 7PM to avoid ridicules parking charges. Breakfast can be better in variety.
Lưu trú 1 đêm vào Tháng 4, 2024
Owner trả lời vào 14/05/2024
Jaime, thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

6/10 - Được

AJMAL

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Parking wasn’t good
Lưu trú 3 đêm vào Tháng 4, 2024
Owner trả lời vào 14/05/2024
Ajmal, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

8/10 - Tốt

Brendon

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Owner trả lời vào 14/05/2024
Brendon, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 - Xuất sắc

Roberto

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Owner trả lời vào 14/05/2024
Roberto, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 - Xuất sắc

Tema, West Bloomingfield

Lưu trú 2 đêm vào Tháng 4, 2024
Owner trả lời vào 14/05/2024
Tema, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 - Tốt

Mohamed

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Bel hôtel. Bien situé a DC. Le probleme lors de mon sejour c'est que 2 ascenseurs sur 3 ne fonctionnaient pas. Donc c'etait vraiment galere chaque fois pour monter a la chambre ou y descendre. Aussi le stationnement (service de valet) a une seule porte de garage. Pour faire rentrer une voiture et pour en faire sortir une autre. Cela occasionne de long delais souvent. Mis a part cela nous avons apprécié notre sejour dans cet établissement
Lưu trú 2 đêm vào Tháng 4, 2024
Owner trả lời vào 14/05/2024
Mohamed, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

6/10 - Được

Brittany

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Waited at the front desk while the phone rang at least 3 times with no front desk agent in sight. When the agent returned, she greeted me, but she was typing on her cell phone while speaking to me. Then finally after a few moments more of typing on the phone she directed her attention to checking me in and was polite. We called for bedding for the pull out sofa bed and extra towels. Front desk and those who delivered the linens were very responsive. We were disappointed to find one working elevator, and two out of service, for 14 floors. Breakfast was good and the vallet was great. The room was clean and as you would expect to find it. Despite the few things I noted, I would consider staying there again if travels brought us to the area.
Lưu trú 1 đêm vào Tháng 4, 2024
Owner trả lời vào 14/05/2024
Brittany, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

6/10 - Được

Adele

Đi cùng gia đình
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Only one of 3 elevators working, totally inconvenient, long, long waits for a full elevator then a long wait again! We left our room at 7.30 am on the first day and returned at 8pm. On returning to our room housekeeping had been in and taken away used towels and emptied the garbage cans but didn’t do anything else, didn’t replace towels or do any cleaning, didn’t touch the beds. I let the front desk know and they gave me towels. Would not stay here again.
Lưu trú 2 đêm vào Tháng 4, 2024
Owner trả lời vào 14/05/2024
Adele, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

2/10 - Tồi

Patrick

Lưu trú 1 đêm vào Tháng 4, 2024
Owner trả lời vào 14/05/2024
Thank you for taking the time to review us, Patrick. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

6/10 - Được

Christine A

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Staff very friendly. Food was as expected. Only 1 of the 3 elevators were working. The sign said closed for maintenance. However, the elevators have been closed for quite awhile. See reviews on their website.
Lưu trú 2 đêm vào Tháng 4, 2024
Owner trả lời vào 14/05/2024
Christine, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

2/10 - Tồi

PRISCILA, Hillside

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The building is well-located and new, but the services are terrible. The place was cleaned as expected, but just one of the three elevators was working, it made us to wait for a long time. The breakfast place was too small and was always crowded, the pancake machine was broken for two mornings.
Lưu trú 2 đêm vào Tháng 4, 2024
Owner trả lời vào 14/05/2024
Thank you for taking the time to share your feedback about your recent stay, Priscila. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

4/10 - Kém

Carla

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
The reason I said the customer service was poor, was because we arrived early. We had 40 minutes until check in and decided to stay in the lobby which is small so we couldn’t be missed. When another person arrived 10 minutes early she took them right away and did say to us you may come up now I can check you in. Also another customer representative when we left looked very disgruntled to which I even asked if she was ok. Not a very good experience in terms of customer service. The room was great however.
Lưu trú 1 đêm vào Tháng 4, 2024
Owner trả lời vào 14/05/2024
Thank you for taking the time to review us, Carla. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

6/10 - Được

Andrea

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The biggest problem was that only elevator was working with my grandson who is 3 its was inconvenient
Lưu trú 2 đêm vào Tháng 4, 2024
Owner trả lời vào 14/05/2024
Andrea, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 - Xuất sắc

Malene

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice clean room , breakfast great
Lưu trú 1 đêm vào Tháng 4, 2024
Owner trả lời vào 14/05/2024
Malene, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 - Được

Larvan

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The parking was expensive only valet parking available. There was no parking area in the front of the hotel to unload the luggages.
Lưu trú 1 đêm vào Tháng 4, 2024
Owner trả lời vào 14/05/2024
Larvan, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

8/10 - Tốt

Melony, Hebron

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel staff was friendly, hotel was clean and our breakfast was good. Our only complaint was for it being spring break and very crowded there was only one elevator out of three working for 14 floors. The wait to get on and off the elevator was long and the elevator was very crowded.
Lưu trú 1 đêm vào Tháng 4, 2024
Owner trả lời vào 14/05/2024
Melony, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

6/10 - Được

Susan

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Parking just around corner!
Lưu trú 1 đêm vào Tháng 4, 2024
Owner trả lời vào 14/05/2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.