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Nhận xét về Super 8 by Wyndham Waterloo

2 out of 5
Super 8 by Wyndham Waterloo
112 Warren Dr, Waterloo, IL

Nhận xét

7,6

Tốt

Đánh giá 10 - Xuất sắc. 115/296 nhận xét" "
Đánh giá 8 - Tốt. 80/296 nhận xét" "
Đánh giá 6 - Được. 48/296 nhận xét" "
Đánh giá 4 - Kém. 32/296 nhận xét" "
Đánh giá 2 - Tồi. 21/296 nhận xét" "

8,0/10

Sạch sẽ

8,4/10

Nhân viên & dịch vụ

7,0/10

Tiện nghi, dịch vụ

7,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,2/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Kelly

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Owners were very nice !
Lưu trú 2 đêm vào Tháng 5, 2024

8/10 - Tốt

Ricky

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Breakfast was poor no selection about gone at 8 am on a Saturday morn
Lưu trú 2 đêm vào Tháng 5, 2024

6/10 - Được

Jennifer

Đi cùng bạn đồng hành
Thích: Sạch sẽ
We had to wait to check in after 3 … about 30 minutes when told 5 No towels in room
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

Tonya

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024

8/10 - Tốt

Bernard

Lưu trú 2 đêm vào Tháng 4, 2024

8/10 - Tốt

Ashley

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
N/A
Lưu trú 1 đêm vào Tháng 4, 2024
Shan trả lời vào 25/04/2024
Thank you for the rating, would like to provide you a more successful experience in the future!

2/10 - Tồi

PAMELA

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 4, 2024
Shan trả lời vào 25/04/2024
Thank you for the rating, Sorry for the inconveniences you faced, would like to provide you a more successful experience in the future!

4/10 - Kém

Tracy

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Shan trả lời vào 18/04/2024
Thank you for taking your time to rate us, forgive us for not being able to deliver on your expectations this time. We request you to give us another chance to resolve this and to provide you a more successful experience in the future!

8/10 - Tốt

Dennis K

Đi cùng thú cưng, Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
No syrup for the waffles. The room could have used a good dusting. The bed was comfortable. Was a good overnight stay.
Lưu trú 1 đêm vào Tháng 4, 2024
Shan trả lời vào 16/04/2024
Thank you for taking the time to write to us about your recent stay, we are sorry for the inconvenience you faced during your stay, we will work with our housekeeping department and maintenance department with issues you faced, would like to provide you a more successful experience in the future!

4/10 - Kém

Leah

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Had to go to Walmart to get Clorox wipes for the shower. It had brown stuff all in it. There was also a plunger in a walmart sack in there. Shower curtain was disgusting. Furniture in the room hadn’t been dusted in a while. They basically had nothing for breakfast (waffles with no syrup, white bread and cereal). Staff was friendly but that’s the only bright side.
Lưu trú 1 đêm vào Tháng 4, 2024
Shan trả lời vào 18/04/2024
Thank you for taking the time to write to us about your recent stay. We apologize profusely for the issues you faced. We will work with our housekeeping team and maintenance team regarding the issues you raised. Forgive us for not being able to deliver on your expectations this time. We request you to give us another chance to resolve this and to provide you a more successful experience in the future!

10/10 - Xuất sắc

Stuart

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean rooms and convenient.
Lưu trú 1 đêm vào Tháng 4, 2024
Shan trả lời vào 14/04/2024
Thank you for taking the time to write to us about your recent stay, would like to provide you a more successful experience in the future!

4/10 - Kém

Catherine

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Paper-thin walls, we could hear people speaking in other rooms. breakfast buffet was terrible. I have diabetes and there was nothing but carbs. The coffee was vile.
Lưu trú 1 đêm vào Tháng 4, 2024
Shan trả lời vào 18/04/2024
Thank you for taking the time to write to us about your recent stay. We apologize profusely for the issues you faced. We will work with our maintenance team regarding the issues you raised. Forgive us for not being able to deliver on your expectations this time. We request you to give us another chance to resolve this and to provide you a more successful experience in the future!

10/10 - Xuất sắc

Roger

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
great place to stay for gathering of friends
Lưu trú 3 đêm vào Tháng 4, 2024
Shan trả lời vào 10/04/2024
Thank you for taking the time to write to us about your recent stay, would like to provide you a more successful experience in the future!

8/10 - Tốt

Craig

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was fine but a few little issues. When we first entered the room it smelled like a strong citrus cleaner — not like Lemon Pledge but eye-watering orange. I suspect they had just had it cleaned after an unauthorized pet or smoker. Or perhaps a murder. We opened the window and let it air out for a couple hours while we got dinner and it was OK after that.
Lưu trú 1 đêm vào Tháng 4, 2024
Shan trả lời vào 10/04/2024
Thank you for taking the time to write to us about your recent stay. We apologize profusely for the issues you faced. The citrus cleaner smell you experienced is a regular room freshener which we spray in all the rooms after the room is cleaned. But realizing the significance of this aspect for the guests during their stay, we will definitely take your complaint as a suggestion and work with our house-keeping staff. Once again, we are sorry for all our shortcomings, and we request you to give us another chance to resolve this and to provide you a more successful experience in the future!

10/10 - Xuất sắc

Bill

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very friendly staff, property clean, very nice, comfortable room. Will definitely stay again.
Lưu trú 2 đêm vào Tháng 3, 2024
Shan trả lời vào 01/04/2024
Thank you for taking the time to write to us about your recent stay, would like to provide you a more successful experience in the future!

4/10 - Kém

Melissa

Đi cùng gia đình
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Our room was very stinky. There were whiskers in the sink from previous renters. The toilet ran constantly. The beds were very old and lumpy, uncomfortable and hard. The sheets were old and should’ve been replaced a long time ago just like the mattresses. Our pillowcases had stains on them. They put out some muffins that were less than 2 inches in diameter and very few of them. we were there at 7 AM to eat so it’s not like people had already come through and emptied it. The orange juice was out of order the batter for the waffles was very runny and thin. We were in town for my dad‘s funeral, and we did not get enough sleep because we were very uncomfortable. I would not recommend this hotel until it is completely renovated.
Lưu trú 2 đêm vào Tháng 2, 2024
Shan trả lời vào 18/04/2024
Thank you for taking the time to write to us about your recent stay. We apologize profusely for the issues you faced. We will work with our housekeeping team and maintenance team regarding the issues you raised. Forgive us for not being able to deliver on your expectations this time. We request you to give us another chance to resolve this and to provide you a more successful experience in the future!

4/10 - Kém

Christina

Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The bedding had visible stains. The dust on the tv, tv stand cabinet, and table was disgusting.
Lưu trú 1 đêm vào Tháng 2, 2024
Shan trả lời vào 18/04/2024
Thank you for taking the time to write to us about your recent stay. We apologize profusely for the issues you faced. We will work with our housekeeping team and maintenance team regarding the issues you raised. Forgive us for not being able to deliver on your expectations this time. We request you to give us another chance to resolve this and to provide you a more successful experience in the future!

8/10 - Tốt

Delaney

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 2, 2024
Shan trả lời vào 01/04/2024
Thank you for the rating, would like to provide you a more successful experience in the future!

10/10 - Xuất sắc

Ronica

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean and quiet with a great rate and easy parking. The staff was extremely accommodating and very helpful.
Lưu trú 1 đêm vào Tháng 12, 2023
Shan trả lời vào 10/02/2024
Thank you for taking the time to write to us about your recent stay, would like to provide you a more successful experience in the future!

4/10 - Kém

Jason

Lưu trú 1 đêm vào Tháng 1, 2024

10/10 - Xuất sắc

Richard

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Shan trả lời vào 17/01/2024
Thank you for taking the time to write to us about your recent stay, would like to provide you a more successful experience in the future!

6/10 - Được

Brandy

Không thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 12, 2023
Shan trả lời vào 09/01/2024
Thank you for the rating, would like to provide you a more successful experience in the future!

6/10 - Được

Christopher

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ
Easy check in and friendly. Overall, the property was average. Beds are un comfy, shower head didn’t spray, obvious layer of dust on the mini fridge, and bedding had stains. Stayed here for the convenience of location, will not stay again based on a restless night.
Lưu trú 1 đêm vào Tháng 12, 2023
Shan trả lời vào 14/12/2023
Thank you for taking the time to write to us about your recent stay. We apologize profusely for the issues you faced. Forgive us for not being able to deliver on your expectations this time. We take your response seriously and work with our housekeeper regarding these things. Once again, we are sorry for all our shortcomings, and we request you to give us another chance to resolve this and to provide you a more successful experience in the future!

2/10 - Tồi

Nancy

Đi cùng thú cưng, Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
This place is really going downhill. The room was dusty, the carpet was not vacuumed, the bedspreads were soiled, and there is black mold on the bathroom ceiling! The hot water in the shower was only warm. This is our last stay here. We've been staying here once a year since 2015.
Lưu trú 1 đêm vào Tháng 11, 2023
Shan trả lời vào 25/11/2023
Thank you for taking the time to write to us about your recent stay. We apologize profusely for the issues you faced. We will work with our housekeeping staff regarding the issues you faced regarding the cleanliness of the room. We will also work with our maintenance staff and look into the issue you faced with shower. Forgive us for not being able to deliver on your expectations this time. But realizing the significance of this aspect for the guests during their stay, we will definitely see what can be done about that. Once again, we are sorry for all our shortcomings, and we request you to give us another chance to resolve this and to provide you a more successful experience in the future!

10/10 - Xuất sắc

Jennifer

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great for a quick stop over
Lưu trú 1 đêm vào Tháng 11, 2023
Shan trả lời vào 14/12/2023
Thank you for taking the time to write to us about your recent stay, would like to provide you a more successful experience in the future!

4/10 - Kém

Kay

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 10, 2023

8/10 - Tốt

Darcy

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 10, 2023

10/10 - Xuất sắc

Benjamin

Lưu trú 1 đêm vào Tháng 10, 2023
Shan trả lời vào 14/12/2023
Thank you for the rating, would like to provide you a more successful experience in the future!

8/10 - Tốt

Kevin

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 9, 2023

10/10 - Xuất sắc

Sarat

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good property to stay at within Waterloo.
Lưu trú 8 đêm vào Tháng 8, 2023

6/10 - Được

Kevin

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 9, 2023

4/10 - Kém

Roger

Lưu trú 1 đêm vào Tháng 9, 2023

2/10 - Tồi

Adam

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
TV didnt work, dry wall exposed, humid as can be, and everything just looked dirty and old.
Lưu trú 1 đêm vào Tháng 9, 2023

2/10 - Tồi

Angela

Đi theo nhóm, Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Disgusting!!!
This was an absolutely terrible place to stay!! We were married nearby and recommended to many family and friends to stay here, along with ourselves. It was utterly embarrasing! Almost everyone had issues with their rooms! Nasty stained sheets, toilets thay wouldn"t flush and smelly rooms to jusy name a few. No one could get a different room and no efforts were made to fix any of the issues. My parents who are in bad health and older left at 2am to drive home and no one offered to refund anything. After weeks of trying to fight that we were offered "points" as if we would ever consider coming back!! Save yourselves and just pay more to stay in a sleepable room elsewhere!!!
Lưu trú 1 đêm vào Tháng 8, 2023
Shan trả lời vào 29/08/2023
Hi Angela, Thank you for your time taking this feedback. We have already worked on this issue and explained your friend Jeff, Amy & Mark. We do apologies on our short staff situations. Due to sold out situation we could not accommodate her rooms. Again, we apologize on any miscommunication happened during your stay. We have already worked toward fixing this issues that you faced, Thank you for describing your issues here that will help me to work with my staff in more dept and to ensure this issue wont happen again. We have already started training our housekeeping staff regarding them. I have talked to Amy/Jeff about this last week that once points will be awarded to her Wyndham Account which is already occurred. We have issued 10,000 points to Amy's Wyndham Rewards account which she can use towards her future stay at any Wyndham property as she is also agreed and communicated on this from which Justin & Peggy was original guest. Do let us know if you have any questions. Again, we sincerely apologies for this issue.Super 8 Waterloo IL

10/10 - Xuất sắc

John

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
fast esy check-in, friendly staff
Lưu trú 1 đêm vào Tháng 8, 2023
Shan trả lời vào 28/08/2023
Thank you for taking the time to write to us about your recent stay, would like to provide you a more successful experience in the future!

4/10 - Kém

Khách đã xác thực

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Don’t Stay Here
Our stay was far from the best. Our room was not clean, dust on tables & lamps, sticky bathroom floor, refrigerator that was totally frosted up, beds that were very uncomfortable & pillows that were lumpy!
Lưu trú 3 đêm vào Tháng 8, 2023
Shan trả lời vào 28/08/2023
Thank you for taking the time to write to us about your recent stay. We apologize profusely for the issues you faced. forgive us for not being able to deliver on your expectations this time. But realizing the significance of this aspect for the guests during their stay, we will definitely work with our housekeepers and aware them regarding these issues. Once again, we are sorry for all our shortcomings, and we request you to give us another chance to resolve this and to provide you a more successful experience in the future!

10/10 - Xuất sắc

Linda, Little Rock

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very friendly and personable.
Lưu trú 1 đêm vào Tháng 8, 2023
Shan trả lời vào 28/08/2023
Thank you for taking the time to write to us about your recent stay, would like to provide you a more successful experience in the future!

2/10 - Tồi

Alisa

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The shower curtain had black mold on it, there was black mold in the shower on the wall,
Lưu trú 1 đêm vào Tháng 8, 2023
Shan trả lời vào 18/08/2023
Thank you for taking the time to write to us about your recent stay. We apologize profusely for the issue you faced. We will work keenly on this issue with our housekeeper and make sure this won't happen again. Therefore, forgive us for not being able to deliver on your expectations this time. Once again, we are sorry for all our shortcomings, and we request you to give us another chance to resolve this and to provide you a more successful experience in the future!

4/10 - Kém

Alisa

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Mold in the shower mold on the shower vurtain
Lưu trú 1 đêm vào Tháng 8, 2023
Shan trả lời vào 15/08/2023
Thank you for taking the time to write to us about your recent stay. We apologize profusely for the issues you faced. Forgive us for not being able to deliver on your expectations this time. But realizing the significance of this aspect for the guests during their stay, we will definitely see what can be done about that. Once again, we are sorry for our shortcomings and we request you to give us another chance to resolve this and to provide you a more successful experience in the future!

6/10 - Được

JIM

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Disapointing
Lưu trú 1 đêm vào Tháng 8, 2023
Shan trả lời vào 15/08/2023
Thank you for taking the time to write to us about your recent stay. We apologize for the issues you faced. We request you to give us another chance to overcome the issues you faced in the stay and provide you a more successful experience in the future!

8/10 - Tốt

Dustin

Bedding was dirty, bathroom light was inoperable, and room smelled funky
Lưu trú 1 đêm vào Tháng 8, 2023
Shan trả lời vào 15/08/2023
Thank you for taking the time to write to us about your recent stay. Forgive us for not being able to deliver on your expectations this time. We will definitely see what can be done about that. We request you to give us another chance to resolve this and to provide you a more successful experience in the future!

8/10 - Tốt

Thia

Lưu trú 2 đêm vào Tháng 7, 2023
Shan trả lời vào 18/07/2023
Thank you for the rating, would like to provide you a more successful experience in the future!

6/10 - Được

Madison

Lưu trú 1 đêm vào Tháng 7, 2023
Shan trả lời vào 15/08/2023
Thank you for taking the time to write to us about your recent stay, would like to provide you a more successful experience in the future!

6/10 - Được

Khách đã xác thực

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ
Rate 4 of 10
I had reserved 3 rooms in order to attend a family funeral. I was first to arrive at 3:40pm and was told one room was ready but the other rooms were not yet ready because the housekeeper was late. When the rest of my family arrived around 6pm, one of the rooms was still not yet ready. We were leaving for dinner and found that the lock to the door on one of the rooms did not work and the room could not be locked. The front desk provided a temporary fix and passed it off as weak batteries in the door lock. Breakfast was very disappointing as there was no butter for the waffles, only 2 pastries in the case and the coffee was like dishwater. The room itself was ok and comfortable for one night but I would not recommend this property for any extended stay.
Lưu trú 1 đêm vào Tháng 7, 2023
Shan trả lời vào 11/07/2023
Thank you for taking the time to write to us about your recent stay. We apologize profusely for the issues you faced. We were sold out the previous night, there were lots of checkout on the day of your arrival and our housekeeper was ill as well due to an injury, We are sorry for the inconvenience occurred. When the flow was heavy during busy days like weekends, the breakfast stuff gets empty sooner, we refill the breakfast for every 20-30mins. Sometimes due to rush at front desk we move around the floors to address few issues for which my front desk person couldn't address the issue at breakfast, extremely sorry for this inconvenience as well. But realizing the significance of this aspect for the guests during their stay, we will definitely see what can be done about that in your future stay. Once again, we are sorry for all our shortcomings and we request you to give us another chance to resolve this and to provide you a more successful experience in the future stay!

6/10 - Được

Khách đã xác thực

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Poor bang for the buck
Made reservations through Hotels.com while visiting family, because storm knocked out power to their home. The hotel was ok, but not worth the price paid. Breakfast was practically worthless, since the only protein option was boiled eggs. Once power was restored to my family’s house, I had a very difficult time cancelling remaining two days of the reservation. Eventually they made it happen, but not without an extreme amount of effort. The gentlemen at the hotel desk tried hard and did his best, which I appreciate.
Lưu trú 4 đêm vào Tháng 7, 2023
Shan trả lời vào 11/07/2023
We apologize for the inconvenience you had during your stay and issue in modifying your reservations. It is really hard to work on reservation which is prepaid. But glad to hear that your issue was resolved. Please give us another chance to serve you better in your future stay with your flexible stay dates option. Please do let us know we would love to provide you best service.

8/10 - Tốt

Kevin

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 6, 2023
Shan trả lời vào 18/07/2023
Thank you for the rating, would like to provide you a more successful experience in the future!

8/10 - Tốt

Rebecca

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was a good hotel for the price. It was a bit of a distance away from an interstate.
Lưu trú 1 đêm vào Tháng 6, 2023
Shan trả lời vào 18/07/2023
Thank you for taking the time to write to us about your recent stay, would like to provide you a more successful experience in the future!

6/10 - Được

james

Lưu trú 1 đêm vào Tháng 6, 2023
Shan trả lời vào 18/07/2023
Thank you for the rating, would like to provide you a more successful experience in the future!

10/10 - Xuất sắc

Melissa

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 5, 2023
Shan trả lời vào 18/07/2023
Thank you for the rating, we will keep up to your expectations and provide you a more successful experience in the future!

10/10 - Xuất sắc

Samantha, Grayling

Lưu trú 5 đêm vào Tháng 5, 2023
Shan trả lời vào 18/07/2023
Thank you for the rating, we will keep up to your expectations and provide you a more successful experience in the future!