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Nhận xét về La Quinta Inn & Suites by Wyndham Waxahachie

2.5 out of 5
La Quinta Inn & Suites by Wyndham Waxahachie
311 Stadium Dr, Waxahachie, TX

Nhận xét

7,0

Tốt

Đánh giá 10 - Xuất sắc. 334/1008 nhận xét" "
Đánh giá 8 - Tốt. 254/1008 nhận xét" "
Đánh giá 6 - Được. 150/1008 nhận xét" "
Đánh giá 4 - Kém. 121/1008 nhận xét" "
Đánh giá 2 - Tồi. 149/1008 nhận xét" "

7,6/10

Sạch sẽ

7,6/10

Nhân viên & dịch vụ

7,2/10

Tiện nghi, dịch vụ

7,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,6/10

Thân thiện với môi trường

Nhận xét

2/10 - Tồi

Cristina

Khách đi công tác
Không thích: Nhân viên & dịch vụ
Poor staff service. Not understanding of certain circumstances. Not the nicest hotel
Lưu trú 3 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 23/05/2024
Hi Cristina,We apologize for the poor service you experienced and for not meeting your expectations. We would appreciate more details about your concerns so we can address them and improve our service. Please feel free to share any specific issues you encountered. Your input is valuable to us, and we are committed to making improvements.

10/10 - Xuất sắc

Ben

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 27/05/2024
Hi Ben,Getting a 5-star rating from our guests is genuinely heartening and inspires us to persist in delivering outstanding service. We're thrilled that your stay was enjoyable, and we eagerly anticipate hosting you again during your future journeys.

6/10 - Được

diana

Đi cùng bạn đồng hành
Good breakfast
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 22/05/2024
Hi Diana,Thank you for your feedback! We're delighted to hear that you enjoyed our breakfast during your stay. We hope to welcome you back soon for another enjoyable stay!

8/10 - Tốt

Jerrie

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 22/05/2024
Hi Jerrie,Your 4-star rating is appreciated. We're committed to making your experience even better. If you have any thoughts or suggestions about your stay, feel free to share. Our team values your input and is here to make sure you always get the best service. Looking forward to exceeding your expectations!

6/10 - Được

Victoria

Thích: Sạch sẽ
The front desk agent is hard to understand and my key card quit working… everyday
Lưu trú 5 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 13/05/2024
Hi Victoria,We regret the inconvenience you experienced with your key card and for any difficulty you encountered in communicating with our front desk agent. We will address these issues with our team to ensure improvements are made. We appreciate your feedback and hope to have the opportunity to provide you with a much-improved experience in the future.

10/10 - Xuất sắc

Mardy

Thích: Nhân viên & dịch vụ
Kind staff
Lưu trú 2 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 13/05/2024
Hi Mardy,Appreciate your kind words and top rating! We're delighted to hear that our staff made a positive impression on you. We look forward to welcoming you back for another wonderful stay in the future!

10/10 - Xuất sắc

Alicia I

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 08/05/2024
Hi Alicia,Thank you for your excellent rating! We are delighted to hear that you found our hotel very clean. Maintaining a high standard of cleanliness is a priority for us, and we're thrilled that we met your expectations. We look forward to welcoming you back soon!

2/10 - Tồi

Stacy, Deerwood

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The most unique thing about this property was is that nobody cared about it that's what was so unique. The swimming pool they said was broke but I know pools I've had them and that pool is clean it could be swimming it could have been swam in no vending machines no ice machines and their idea of a convenience store is a a refrigerator with a few pops in it and a little pantry just got some candy bars and chips in it I just think that the property can be run better and I'm sure there's somebody out there that's willing to put forth the effort that it needs and it's just not these people that are in there now I should have asked for my money back that's how bad it was but he tried to tell me I couldn't even check out that day and I told him yesterday I'm checking out you need to handle this paperwork after 30 minutes or so he said well you can't just pass check out time and it's 10:30 in the morning so I mean they they just doing things right they should be looking into thank you for listening
Lưu trú 7 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 07/05/2024
Hi Stacy,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I hope you will consider giving us another chance to exceed your expectations in the future.

8/10 - Tốt

Jose

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 06/05/2024
Hi Jose,It brings us joy to learn about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.

8/10 - Tốt

George, Hazelwood

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

Anita

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Window in my room was leaking other than that it was ok.
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 30/04/2024
Hi Anita,Thank you for your feedback and for choosing to stay with us. We apologize for the inconvenience caused by the leaking window. Your comments will be addressed promptly to ensure that such issues are resolved. We're glad to hear that overall, your stay was satisfactory. We hope to have the opportunity to welcome you back for an even better experience in the future.

2/10 - Tồi

Jose Luis

Lưu trú 2 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 20/05/2024
Hi Jose,Our objective is to deliver a superior experience, and we acknowledge that we did not meet your expectations on this occasion. We are eager to gain insight into the challenges you encountered during your visit, which led to a rating of 1. Your candid feedback, whether positive or negative, is crucial for our continuous improvement. We look forward to the opportunity to better serve you in the future.

10/10 - Xuất sắc

Dixie

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Had to make a last minute booking for a large group. The staff was very friendly and accommodating. They went above and beyond to make sure all our needs were met. The rooms were clean and well taken care of. Overall a pleasant experience.
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 29/04/2024
Hi Dixie,Your reviews inspire us to continually go above and beyond to provide our best service. We're thrilled to hear that you're enjoying our offerings, and we're committed to consistently delighting you with our facilities and services. Looking forward to making your next visit even more pleasant than the last. Thank you for your support!

8/10 - Tốt

Larry

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
The fitness center had cardiovascular machines that were inoperable, needed to be repaired or replaced. My exhaust catalytic converters were stolen while my vehicle was in the parking lot. I was told by locals that this was common occurrence.
Lưu trú 3 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 27/04/2024
Hi Larry,We regret any inconvenience caused and want to assure you that the conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We will work to rectify any disappointment and make amends.

10/10 - Xuất sắc

Jane

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ
The side door was propped open, thus negating any security procedures.
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 23/04/2024
Hi Jane,Thank you for your positive rating, and we are glad to hear that you had a great experience overall. We apologize for the oversight regarding the side door being propped open. Your feedback is important, and we'll address this promptly to ensure that security procedures are followed diligently. We appreciate your understanding and hope to welcome you back for another excellent stay.

8/10 - Tốt

Joseph

Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 13/05/2024
Hi Joseph,It brings us joy to learn about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.

10/10 - Xuất sắc

Lonnie

Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 08/05/2024
Hi Lonnie,Receiving a flawless 5-star rating from our esteemed guests fills us with gratitude and reinforces our dedication to providing outstanding service. We're delighted that your stay was a positive experience, and we're eagerly anticipating the opportunity to welcome you back on your future travels.

8/10 - Tốt

Oksana

Khách đi công tác, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
For one night it is ok. Beds were too soft. Good stay overall.
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 09/04/2024
Hi Oksana,I appreciate your input. Although we are happy to hear that your stay was enjoyable overall, we sincerely apologize if the beds were too soft for your preference. We value your comfort and consider your opinions to be valuable. Do not hesitate to contact us if there is anything further we can do to improve your experience in the future. We hope to have you stay with us again soon!

4/10 - Kém

Jamie

Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
All of the staff was amazing during my 10 day stay. My only 2 complaints were that housekeeping only came to my room once during those 10 days and that’s because I went down and asked the front desk if they could make sure they went. There were also roaches which I didn’t see until my last day.
Lưu trú 11 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 07/04/2024
Hi Jamie,We are glad to hear that you had a positive experience with our staff during your stay. However, we are truly sorry to hear about the issues you encountered with housekeeping and the presence of roaches in your room. This falls short of the high standards we aim to uphold, and we sincerely apologize for any inconvenience this may have caused you. Rest assured, we will address them promptly to ensure improvements are made. Hope to serve you better in the future.

10/10 - Xuất sắc

Liliana, Corpus Christi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 08/04/2024
Hi Liliana,Winning a 5-star rating from our customers makes us very happy and motivates us to keep providing exceptional service. We are overjoyed that you had a pleasant stay, and we look forward to having you stay with us once more on your travels in the future.

2/10 - Tồi

Loretta

Đi cùng gia đình và trẻ nhỏ
Không thích: Nhân viên & dịch vụ
The room was pretty clean and plenty of room. Staff was rude and did talked to me as if I was stupid. Most likely will not stay again.
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 05/04/2024
Hi Loretta,We are glad to hear that you found the room to be clean and spacious. However, we are deeply sorry to hear about your experience with our staff. Providing exceptional service with professionalism and respect is of utmost importance to us, and we sincerely apologize for any interactions that made you feel otherwise. We will address this matter with our team to ensure it doesn't happen again. We hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future.

10/10 - Xuất sắc

maxine

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing! 10/10 Review!
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 04/04/2024
Hi Maxine,Receiving a flawless 10-star rating from our esteemed guests fills us with gratitude and reinforces our dedication to providing outstanding service. We're delighted that your stay was a positive experience, and we're eagerly anticipating the opportunity to welcome you back on your future travels.

10/10 - Xuất sắc

kirby johnson

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property and staff were good. Friendly.
Lưu trú 3 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 02/04/2024
Hi Kirby,Thank you for your kind words regarding our property and staff. We are delighted to hear that you found our team to be friendly and that you had a positive experience with us. We look forward to welcoming you back for another enjoyable stay in the future.

8/10 - Tốt

Humberto Javier Garcia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 30/03/2024
Hi Humberto,Knowing that you had a good experience brings us great joy. We sincerely appreciate your recent stay and the fantastic 5-star rating you bestowed upon us. Your satisfaction is our utmost priority, and we eagerly look forward to the chance to serve you again in the future. Thank you for selecting our hotel, and we eagerly anticipate your return.

10/10 - Xuất sắc

Tan, Houston

Đi cùng thú cưng, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff were very friendly and very good services. The property was very clean, easy parking.
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 29/03/2024
Hi Tan,I appreciate your compliments! We were overjoyed to learn that you valued the outstanding services provided and had a wonderful encounter with our amiable team. It's also great to hear that you felt our property was tidy and that parking was easy to find. Our primary goal is guest pleasure, therefore we are happy to have contributed to your pleasant and pleasurable stay. In the future, we hope to have you back for another enjoyable visit.

8/10 - Tốt

Jacob

Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 13/04/2024
Hi Jacob,It brings us joy to learn about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.

2/10 - Tồi

Hayley

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
We found a huge cockroach in our room. There was stuff under the bed like the room wasn’t clean. We saw some people in the hall asking if we were moving rooms and they were moving rooms FOR THE THIRD TIME.
Sophia CSR trả lời vào 21/03/2024
Hi Hayley,Our team deeply regrets the inconvenience and discomfort you experienced during your stay. We take reports of pests very seriously and are committed to addressing them immediately to ensure the comfort of our guests. Your feedback will help us take the necessary steps to prevent such incidents in the future.

6/10 - Được

Xavier

Lưu trú 2 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 08/04/2024
Hi Xavier,We greatly appreciate your 3-star rating and are pleased to hear that you had an enjoyable stay with us. If you have any insights on how we can elevate our guests' experience, please feel free to let us know. We look forward to hosting you again during your next visit!

10/10 - Xuất sắc

Gunner

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 12/03/2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - Xuất sắc

Takory

Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 02/04/2024
Hi Takory,Receiving a flawless 5-star rating from our esteemed guests fills us with gratitude and reinforces our dedication to providing outstanding service. We are delighted that your stay was a positive experience, and we are eagerly anticipating the opportunity to welcome you back on your future travels.

10/10 - Xuất sắc

Kori

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a great two-night stay here. Tons of places around the area to eat. Super quiet while we were there and had no issues at all!
Lưu trú 2 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 12/03/2024
Dear Guest,Thank you for choosing to stay with us and for sharing your positive experience! We are delighted to hear that you had a great stay and enjoyed the quiet atmosphere. It's wonderful to know that you found plenty of dining options in the area to enhance your stay. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.

8/10 - Tốt

Richayla

Đi theo nhóm
Thích: Sạch sẽ
Only problem I had was there was a small patch (palm of your hand size) mold above one of the double beds I had. But I only stayed one night, so I just ended up sleeping in the other bed that didn’t have mold above it.
Lưu trú 1 đêm vào Tháng 2, 2024
Sophia CSR trả lời vào 27/02/2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 - Xuất sắc

brandie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Sophia CSR trả lời vào 27/02/2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 - Tồi

ROBIN

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 2, 2024
Sophia CSR trả lời vào 21/02/2024
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

8/10 - Tốt

Brian

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Easy access
Lưu trú 1 đêm vào Tháng 2, 2024
Sophia CSR trả lời vào 21/02/2024
Dear Guest,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. We hope your next visit will be even more pleasant than the previous one.

8/10 - Tốt

jose maria

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
sugerencia, revisar los equipos de aire acondicionado de las habitaciones, creo ya requieren actualizarse con equipos mas silenciosos y eficientes
Lưu trú 1 đêm vào Tháng 2, 2024
Sophia CSR trả lời vào 14/02/2024
Dear Guest,A hearty thanks for your review. We always welcome our guest's ideas and suggestions and will surely forward your valuable feedback to our team for improvements. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 - Xuất sắc

leigh

Lưu trú 1 đêm vào Tháng 2, 2024
Sophia CSR trả lời vào 21/03/2024
Dear Guest,Thank you wholeheartedly for leaving a rating. We feel truly blessed to have you as our guest and appreciate your decision to choose us for your business. Our team is committed to providing you with top-notch service at all times.

6/10 - Được

Michael

Đi cùng gia đình
Took 30 minutes to check in. They have a new system. Phone is broken in our room. Walked down there 3 times since I can’t call from the room. Called from my cell several times to phones listed at property. No answer on any calls Not again!
Lưu trú 1 đêm vào Tháng 2, 2024
Sophia CSR trả lời vào 05/02/2024
Dear Guest,We regret the inconvenience caused. We are actively working to address these issues and improve our service. I appreciate your patience and understanding, and I hope to have the opportunity to regain your trust in the future.

4/10 - Kém

Dominique

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Sophia CSR trả lời vào 02/02/2024
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 - Xuất sắc

Luis

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Sophia CSR trả lời vào 29/01/2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - Xuất sắc

Rudy

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The only problem was elevator was being serviced at check in time so had to use stairs but was fixed later. Also ice machine on 2nd floor was out so I had to go to 1st floor. Staff was extremely nice.
Lưu trú 1 đêm vào Tháng 1, 2024
Sophia CSR trả lời vào 29/01/2024
Dear Guest,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

6/10 - Được

Sally, Seguin

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Lưu trú 4 đêm vào Tháng 1, 2024
Sophia CSR trả lời vào 17/01/2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 - Xuất sắc

Stewart

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Sophia CSR trả lời vào 17/01/2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - Xuất sắc

Camille

Lưu trú 3 đêm vào Tháng 1, 2024
Sophia CSR trả lời vào 29/01/2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 - Tốt

Scott

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024
Sophia CSR trả lời vào 09/01/2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 - Tồi

Joseph

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Bed bugs
Lưu trú 1 đêm vào Tháng 12, 2023
Sophia CSR trả lời vào 09/01/2024
Dear Guest,We are sad to see this rating and would like to know more about your experience so we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 - Tồi

Anjanika

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Most of the lights were not working
Lưu trú 1 đêm vào Tháng 12, 2023
Sophia CSR trả lời vào 09/01/2024
Dear Guest,We truly appreciate your input as it helps us identify areas for improvement. Ensuring a well-lit environment is crucial for the comfort and safety of our customers, and we understand the importance of promptly addressing such issues. I assure you that our maintenance team has been notified, and they are actively working to rectify the lighting problems. We are committed to resolving this matter swiftly to ensure a more pleasant experience for our valued customers.

8/10 - Tốt

Irene

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
Sophia CSR trả lời vào 09/01/2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 - Tốt

Israel

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice hotel!
Lưu trú 2 đêm vào Tháng 12, 2023
Sophia CSR trả lời vào 09/01/2024
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your lovely feedback. We are eager to see you again.

10/10 - Xuất sắc

Christin

Lưu trú 1 đêm vào Tháng 12, 2023
Sophia CSR trả lời vào 22/01/2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!