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Nhận xét về InterContinental Wellington, an IHG Hotel

5 out of 5
InterContinental Wellington, an IHG Hotel
2 Grey Street, Wellington

Nhận xét

9,2

Tuyệt vời

Đánh giá 10 - Xuất sắc. 676/999 nhận xét" "
Đánh giá 8 - Tốt. 214/999 nhận xét" "
Đánh giá 6 - Được. 69/999 nhận xét" "
Đánh giá 4 - Kém. 20/999 nhận xét" "
Đánh giá 2 - Tồi. 20/999 nhận xét" "

9,2/10

Sạch sẽ

9,4/10

Nhân viên & dịch vụ

9,0/10

Tiện nghi, dịch vụ

8,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,8/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Marlene

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Rooms, foyer, bar, staff are what you would expect from a 5 star. So very happy there. Unfortunately they did not inform at time of booking the pool, sauna and gym was being refurbished. Only emailed after booking. They did have a back up gym and pool about 10min walk away.
Lưu trú 1 đêm vào Tháng 5, 2024
Mahina trả lời vào 21/05/2024
Dear Marlene, Thank you for your feedback. The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Naturally I was disappointed to read of your experience during your most recent stay. I have shared your experience with the Management team and please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience. We hope you will visit us again soon Best regards, InterContinental Management Team

10/10 - Xuất sắc

Marc

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The city view from our hotel room was awesome. Hotel staff were very friendly and helpful. The hotel is near great shopping and restaurants. Easy walk to the harbour. Great place to stay.
Lưu trú 3 đêm vào Tháng 5, 2024
Jordie trả lời vào 18/05/2024
Dear Marc,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Warm regards, InterContinental Management Team

8/10 - Tốt

Ray

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Jordie trả lời vào 18/05/2024
Dear Ray,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - Xuất sắc

Steve and Robyn

Đi cùng bạn đồng hành
Always a perfect stay .
Lưu trú 1 đêm vào Tháng 5, 2024
Jordie trả lời vào 18/05/2024
Dear Steve and Robyn,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Warm regards, InterContinental Management Team

10/10 - Xuất sắc

Naomi

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great stay.
Lưu trú 2 đêm vào Tháng 4, 2024
Jordie trả lời vào 18/05/2024
Dear xxxx,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Warm regards, InterContinental Management Team

10/10 - Xuất sắc

Paula

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely Hotel nice and comfortable close to all amenities. The bar area needs better music / modern playing as the “elevator “ music is dated and there was no atmosphere.
Lưu trú 2 đêm vào Tháng 4, 2024
Jordie trả lời vào 28/04/2024
Dear Paula,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - Xuất sắc

Kurt

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Jordie trả lời vào 26/04/2024
Dear Kurt,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

8/10 - Tốt

Lou Ann

Đi theo nhóm
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ
Excellent breakfast buffet! Front desk mixed up and gave my corner room to the other person in our group and then when he wouldn't change, would not find me a comparable one even though I was willing to pay. They also did not have closed captioning on the tv for my deaf friend and the hotel pool (an important amenity) was closed. Not the best stay to say the least.
Lưu trú 3 đêm vào Tháng 4, 2024
Jordie trả lời vào 26/04/2024
Dear Lou Ann,Thank you for your feedback. We are pleased you chose to stay with us during your visit to Wellington and are delighted to see you enjoyed the hotel breakfast. However, we do apologise that your stay did not meet all your expectations. We appreciate your comments and will share these with our management team so we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future.Sincerely,InterContinental Management Team

8/10 - Tốt

Chloe

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Jordie trả lời vào 17/04/2024
Dear Chloe,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - Xuất sắc

Peter

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Jordie trả lời vào 13/04/2024
Dear Peter,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - Xuất sắc

Zureen

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great property grreat service close to shops food is good highly recommend this hotel
Lưu trú 1 đêm vào Tháng 3, 2024
Jordie trả lời vào 26/03/2024
Dear Zureen,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Warm regards, InterContinental Management Team

10/10 - Xuất sắc

Rebecca

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel. Lovely decor, super helpful staff.
Lưu trú 2 đêm vào Tháng 3, 2024
Jordie trả lời vào 26/03/2024
Dear Rebecca,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - Xuất sắc

Te-Ao

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly staff, good atmosphere, clean and resourceful, convenient and close to everything. Highly recommend to everyone i know in my company and Iwi Māori. Thank you.
Lưu trú 2 đêm vào Tháng 3, 2024
Jordie trả lời vào 20/03/2024
Dear Te-Ao,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Warm regards, InterContinental Management Team

8/10 - Tốt

Mark, Marina del Rey

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I had a slightly rough start to my stay at IC Wellington. There was some dirty water pooled on the bathroom floor and, although it was great to have two walls of windows, I didn't enjoy the rooftop view. But the room was large and modern and comfortable and the location is great. The staff is helpful. So, overall, a very solid stay.
Lưu trú 3 đêm vào Tháng 1, 2024
Jordie trả lời vào 09/03/2024
Dear Mark,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - Xuất sắc

Bruce

Lưu trú 2 đêm vào Tháng 3, 2024
Jordie trả lời vào 26/03/2024
Dear Bruce,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - Xuất sắc

Kimberley, Indianapolis

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was beautiful, clean, well managed, and in the center of everything. All of the staff were friendly and helpful.
Lưu trú 1 đêm vào Tháng 2, 2024
Jordie trả lời vào 02/03/2024
Dear Kimberley,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 - Xuất sắc

Peter

Lưu trú 1 đêm vào Tháng 2, 2024
Jordie trả lời vào 02/03/2024
Dear Peter,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - Xuất sắc

Myles

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Great staff
Lưu trú 2 đêm vào Tháng 2, 2024
Jordie trả lời vào 23/02/2024
Dear Myles,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 - Xuất sắc

Kim

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location, very spacious bedroom and bathroom, excellent breakfast, very customer-oriented staff.
Lưu trú 5 đêm vào Tháng 2, 2024
Jordie trả lời vào 19/02/2024
Dear Kim,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 - Xuất sắc

Lynda

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
A great experience from start to finish. We arrived 5 hours before check in time and we’re able to go straight to our room. Concierge service was fabulous. Room was beautiful and very clean. No noise at all overnight. A lovely breakfast in the morning again with excellent service. Highly recommend 10/10
Lưu trú 1 đêm vào Tháng 2, 2024
Jordie trả lời vào 07/02/2024
Dear Lynda,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in. The Concierge Team will be happy to hear you enjoyed their service!We hope you will visit us again. Warm regards, InterContinental Management Team

2/10 - Tồi

Khách đã xác thực

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Outrageous hotel response
I have a headache because the hotel's hallway and room smell of paint is so serious, but the hotel didn't mention anything about this situation. I've never seen a pathetic case of receiving a guest with just one fan on, perhaps to remove the smell of paint from a hallway where ventilation is not even available. I was surprised by the pathetic and ridiculous reception of the front desk staff who tried to charge the room again at check-out despite paying all the expenses when making a reservation, and then confirmed that the payment was made after a long time when we asked to check it again. On many recent trips, I have had similar experiences throughout the IHG chain. You should take the training of your staff seriously.
Lưu trú 2 đêm vào Tháng 1, 2024
Jordie trả lời vào 07/02/2024
Dear Anonymous, Thank you for your feedback. We appreciate you choosing to stay with us whilst in Wellington. Thank you for taking the time to share your experience, please accept our sincerest apologies for the issues you experienced whilst in the hotel and during check-out. Rest assured that this will be looked into and forwarded to concerned departments. We value your comments and welcome the opportunity to serve you again. Sincerely, InterContinental Management Team

10/10 - Xuất sắc

Bradley

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 1, 2024
Jordie trả lời vào 07/02/2024
Dear Bradley,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - Xuất sắc

alyna, Porirua

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
very nice stay at the continental. short walk to the waterfront and te papa, we had made plans to go to willis lane so this accomodation was just what we wanted.
Lưu trú 1 đêm vào Tháng 1, 2024
Jordie trả lời vào 30/01/2024
Dear Alyna,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 - Xuất sắc

Shane

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 1, 2024
Jordie trả lời vào 30/01/2024
Dear Shane,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - Xuất sắc

Emmanuel

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Bay veiw
Lưu trú 3 đêm vào Tháng 12, 2023
Jordie trả lời vào 30/01/2024
Dear Emmanuel,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - Xuất sắc

Justin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Jordie trả lời vào 30/01/2024
Dear Justin,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - Xuất sắc

Maia

Lưu trú 1 đêm vào Tháng 1, 2024
Jordie trả lời vào 20/03/2024
Dear Maia,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - Xuất sắc

Mary

Lưu trú 3 đêm vào Tháng 1, 2024
Jordie trả lời vào 30/01/2024
Dear Mary,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - Xuất sắc

Doug

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 1, 2024
Mahina trả lời vào 20/01/2024
Dear Doug,Thank you for your feedback. The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience. We hope you will visit us again soon. Best regards, InterContinental Management Team

10/10 - Xuất sắc

Stephen

Lưu trú 2 đêm vào Tháng 1, 2024
Jordie trả lời vào 07/02/2024
Dear Stephen,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - Xuất sắc

Jason

Đi cùng bạn đồng hành
Lưu trú 1 đêm vào Tháng 1, 2024
Mahina trả lời vào 20/01/2024
Dear Jason,Thank you for your feedback. The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience. We hope you will visit us again soon. Best regards, InterContinental Management Team

8/10 - Tốt

Sandeep

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Mixed experince
A reputed 5-star establishment, was a mixed bag of experiences. While the overall ambiance and service were commendable, certain undisclosed inconveniences impacted our stay significantly. Upon arrival, we were disappointed to learn that the gym and pool areas were undergoing renovation—a critical detail absent during the booking process. The hotel staff attempted to rectify this by offering off-site alternatives, but arranging and adjusting to these last-minute changes proved to be a hassle, affecting our leisure plans. Furthermore, the food options at the hotel's restaurant fell short of expectations for a 5-star establishment. The variety and quality were below par compared to international hotel chains, leaving much to be desired. Despite these setbacks, the hotel's general service, room comfort, and overall ambiance were praiseworthy. The staff exhibited professionalism and hospitality, maintaining the standard one would anticipate from a 5-star venue.
Lưu trú 2 đêm vào Tháng 1, 2024
Jordie trả lời vào 09/01/2024
Dear Sandeep,Thank you for your feedback. We are pleased you chose to stay with us during your visit to Wellington and are delighted to see you enjoyed the hotel location, rooms and service throughout. However, we do apologize that your stay did not meet all your expectations. We appreciate your comments and will share these with our management team so we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,InterContinental Management Team

10/10 - Xuất sắc

Henrilene

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
People here are helpful and friendly especially the people in concierge. Food is fantastic. Housekeeping is not bad but needs to be improved. I will definely recommend this to family and friends.
Lưu trú 4 đêm vào Tháng 1, 2024
Jordie trả lời vào 09/01/2024
Dear Henrilene,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

8/10 - Tốt

Kathleen

Lưu trú 6 đêm vào Tháng 12, 2023
Mahina trả lời vào 20/01/2024
Dear Kathleen,Thank you for your feedback. The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience. We hope you will visit us again soon. Best regards, InterContinental Management Team

6/10 - Được

Jeffrey

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Perfect location since it's walkable to key places. My main issue is on the facilities. During our stay (December 2023), the pool, gym area are under renovation. I booked thru Expedia but it would useful to inform the guests about such things. The facilities specially is my main consideration of booking this hotel. My family was looking forward for that. I'm also disappointed that there is no parking space provided or at least a discounted rate. Parking overnight is very expensive. Overall, it is not worth staying here since there isn't a big difference anymore from other hotela near by.
Lưu trú 3 đêm vào Tháng 12, 2023
Jordie trả lời vào 31/12/2023
Dear Jeffrey,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - Xuất sắc

TONI

Lưu trú 1 đêm vào Tháng 12, 2023
Jordie trả lời vào 31/12/2023
Dear TONI,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 - Xuất sắc

Raj

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Jordie trả lời vào 31/12/2023
Dear Raj,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 - Xuất sắc

Don, Winnipeg

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 9 đêm vào Tháng 12, 2023
Jordie trả lời vào 31/12/2023
Dear Don,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 - Xuất sắc

Edward, Colorado Springs

Lưu trú 4 đêm vào Tháng 12, 2023
Jordie trả lời vào 20/12/2023
Dear Edward,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - Xuất sắc

Damien

Lưu trú 1 đêm vào Tháng 12, 2023
Jordie trả lời vào 20/12/2023
Dear Damien,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - Xuất sắc

William

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The best
Lưu trú 2 đêm vào Tháng 12, 2023
Jordie trả lời vào 20/12/2023
Dear William,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

6/10 - Được

SHUHEI

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
The quality is good overall but adequate for the price we paid. The concierge was superb though.
Lưu trú 4 đêm vào Tháng 12, 2023
Jordie trả lời vào 12/12/2023
Dear Shuhei,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - Xuất sắc

Annie

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
location
Lưu trú 2 đêm vào Tháng 12, 2023
Jordie trả lời vào 20/12/2023
Dear Annie,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - Xuất sắc

Kristin

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel was in a perfect location. Easy walk to a variety of restaurants and shopping. Staff was super friendly. The rooms were quite spacious.
Jordie trả lời vào 19/02/2024
Dear Kristin,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 - Xuất sắc

David

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 11, 2023
Jordie trả lời vào 20/12/2023
Dear David,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

6/10 - Được

Sonoko

Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ
We stayed in room 524. The body wash pump in the bathroom was broken so no soap would come out. The position of the soap is rather dangerous, it makes the floor of the bathroom where you step out, soapy and slippery. Overall presentation was good but the design isn't the greatest. When I pointed the broken body wash pump at time of check-out, there were 3 people behind the desk at the time. Not one of them apologised for the inconvenience caused, one just said "thanks, I'll pass it on". I've worked in 5 star resorts myself in the past and this is not the kind of customer service expected in 4-5 star accommodations. Also, it was unclear whether the coffee pods in the room were complimentary or charged as it's placed alongside with the room service foods. It would be a good idea to label them complimentary if they are. And for the price we paid for the room, I was shocked to see 'long life milk" in the room opposed to a jug of fresh milk. I'm pretty certain most people would prefer the normal milk than the long life.
Lưu trú 1 đêm vào Tháng 11, 2023
Jordie trả lời vào 30/11/2023
Dear Sonoko,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience. We will certainly be looking into both the soap dispenser and staff reaction to the issue immediately.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - Xuất sắc

Karen, Annapolis

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely hotel with an amazing breakfast!
Lưu trú 3 đêm vào Tháng 11, 2023
Jordie trả lời vào 29/11/2023
Dear Karen,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 - Xuất sắc

Jo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 11, 2023
Jordie trả lời vào 21/11/2023
Dear Jo,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

8/10 - Tốt

Anna

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 8 đêm vào Tháng 11, 2023
Jordie trả lời vào 21/11/2023
Dear Anna,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - Xuất sắc

Amisha, sydney

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing place great customer service and breakfast
Lưu trú 1 đêm vào Tháng 11, 2023
Jordie trả lời vào 12/11/2023
Dear Amisha,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team