Mặt tiền nơi lưu trú

Nhận xét về The Cambridge Hotel - Hostel

2 out of 5
The Cambridge Hotel - Hostel
28 Cambridge Terrace, Wellington

Nhận xét

7,8

Tốt

Đánh giá 10 - Xuất sắc. 242/861 nhận xét" "
Đánh giá 8 - Tốt. 371/861 nhận xét" "
Đánh giá 6 - Được. 164/861 nhận xét" "
Đánh giá 4 - Kém. 50/861 nhận xét" "
Đánh giá 2 - Tồi. 34/861 nhận xét" "

7,8/10

Sạch sẽ

8,4/10

Nhân viên & dịch vụ

7,2/10

Tiện nghi, dịch vụ

7,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,0/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Annalise

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Enjoyed our stay
Lưu trú 2 đêm vào Tháng 3, 2024
Sara trả lời vào 02/04/2024
Kia Ora Annalise, Thank you for staying with us and leaving your lovely review.We were happy to welcome you and I hope to see you again soon in Wellington. Nga MihiSarang KimThe Cambridge Hotel

8/10 - Tốt

William

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I like the option to go have dinner and a drink at the restaurant. The staff were friendly, very convenient and close to courtenay place to experience the wellington nightlife. Also close to shops, the te papa museum, other restaurants and the waterfront. I cant recommend this hotel enough. I definitely will come back someday in the future. 8/10 is the rating ill give
Lưu trú 5 đêm vào Tháng 3, 2024
Sara trả lời vào 02/04/2024
Kia Ora William, Thank you for taking the time to provide us with your feedback here on Expedia, we really appreciate it. I am glad to hear that you liked our restaurant event, service, and location. We are spending a great deal of time and effort pouring TLC into our hotel, so I am happy to hear that these efforts have been appreciated. I hope to see you again soon. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighbourhood again, you’ll pop in.Nga Mihi, Sarang Kim Cambridge Management

10/10 - Xuất sắc

Chevaughan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Bathrooms a little dirty, Toilet had mould growing in it but for budget accomodation I would definitely stay again. Super close to the bars and shops, On multiple bus lines, Free BBQ with a drink purchase on Fridays at the pub. Two very happy customers
Lưu trú 2 đêm vào Tháng 3, 2024
Sara trả lời vào 02/04/2024
Kia Ora Chevaughan, Thank you for taking the time to provide us with your feedback here on Expedia, we really appreciate it. I am glad to hear that you enjoyed your dining experience with us especially on Friday and location. Our bar team take great pride in their work, and I know that they will be as happy as I am when I tell them of your experience. I am disappointed to hear that your experience with our cleaning service was not up to your expectations. I completely understand how frustrating it can be, and I would like to make things right. We take all feedback seriously and want to resolve the issue as soon as possible. I personally apologize for any inconvenience caused and make sure that we will investigate the problem thoroughly. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighbourhood again, you’ll pop in.Nga Mihi, Sarang Kim Cambridge Management

8/10 - Tốt

Trish

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice and clean. Bed was comfortable and sheets were clean. Shared bathroom facilities toilets were clean showers were hot and private
Lưu trú 1 đêm vào Tháng 3, 2024
Sara trả lời vào 02/04/2024
Kia Ora Trish, Thank you for taking the time to provide us with your feedback here on Expedia, we really appreciate it. I am glad to hear that you were satisfied with our facilities. We are spending a great deal of time and effort pouring TLC into our building and facilities, so I am happy to hear that these efforts have been appreciated. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighbourhood again, you’ll pop in.Nga Mihi, Sarang Kim Cambridge Management

10/10 - Xuất sắc

Haruru

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wonderful staff, clean rooms and reasonably priced
Lưu trú 2 đêm vào Tháng 2, 2024
Sara trả lời vào 13/03/2024
Kia Ora Haruru, Thank you for staying with us. I am happy to hear that you enjoyed our service, cleanliness, and the facilities ! As a dedicated team, we are glad that you are satisfied in our Hotel. I really appreciate for taking time to give us a lovely feedback. I hope to see you again soon in Wellington. Nga Mihi,SaraThe Cambridge Hotel

4/10 - Kém

Maria

Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The guy working in the restaurant on Sunday morning was brilliant, the food was tasty and came out quickly but I was there at a time the rush was over. The room was good with the exception that both taps dripped all night but I could barely hear it over the noise from the celebration downstairs.
Sara trả lời vào 13/03/2024
Kia Ora Maria, Thank you for staying with us. I am happy to hear that you enjoyed your restaurant experience ! I am sorry to hear the tap issue and noise, we will follow up your feedback seriously and try to fix the issue as soon as possible. I personally apologize for any inconvenience during your stay. Once again, thank you for taking time to give us a feedback. I hope to see you again soon in Wellington. Nga Mihi,SaraThe Cambridge Hotel

2/10 - Tồi

Maria

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Check in was very slow as only one person helped guests the other sat there, he wasn't on the phone so no reason to not get up and help or at least acknowledge guests. My room on arrival wasn't very clean. I reported it to reception including specifics like hairs in the sink, dirty stained toilet and broken dripping shower control. The hairs were still there the next day, toilet was cleaner but still stained. Housekeeping didn't touch the bed but had folded the toilet paper and replaced the one of every product with just two conditioners and two body lotion to show they had been. Hairs still there after day three. On my last morning a staff member let themself into my room at 8.45am (well before checkout) no knocking or announcing. I saw the secure lock move then handle and had a bag in the way so they couldn't enter my room. The storage for bags isn't secure they leave the door open during the day and I have seen at least four people enter the room with no staff member standing there. The daytime receptionist let me leave my bags behind reception as she saw my concern but the front office manager had told the night receptionist this isn't to happen. It's an old rundown building with no sound proofing but I expect the basics - safety and clean - especially when I report it to staff.
Accom Papi trả lời vào 21/02/2024
Hi Maria, Thank you for your feedback. I'm sorry to hear that your experience was not pleasant. Sometimes we have someone working on the back on time sensitive tasks. When they are able to, they will of course help with check ins. Our housekeeping team take a great deal of pride in their work and I know when they read one or both of your reviews they will be very disappointed. Thank you for leaving a review, we will be thoroughly reviewing all of our standards and procedures. Nga Mihi, Caleb Accommodation Manager

8/10 - Tốt

RUELANDO

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Quite place can relax all day long
Lưu trú 1 đêm vào Tháng 2, 2024
Sara trả lời vào 13/03/2024
Kia Ora RUELANDO, Thank you for staying with us. I am delighted to hear that you liked our hotel and could relax all day ! I hope to see you again in Wellington.Nga Mihi,SaraThe Cambridge Hotel

8/10 - Tốt

Hitomi

Lưu trú 2 đêm vào Tháng 12, 2023
Sara trả lời vào 13/03/2024
Kia Ora Hitomi, Thank you for staying with us.I hope to see you again in Wellington.Nga Mihi,SaraThe Cambridge Hotel

8/10 - Tốt

Max

Thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 1, 2024
Sara trả lời vào 01/02/2024
Kia ora,Thank you for staying with us.I hope to see you again.Sara The Cambridge Hotel

6/10 - Được

Jessica

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Needs a better airflow in the room. The room was stuffy needs a bigger fan, more outlets too
Lưu trú 2 đêm vào Tháng 1, 2024
Sara trả lời vào 01/02/2024
Kia ora Jessica, Thank you for leaving your review and help.I am sorry to hear that your room was stuffy with a small fan.I will try to follow up your feedback and try to have a new big fan and extra outlets.We hope to see you again.Best regards,SaraThe Cambridge Hotel

6/10 - Được

Ron

Thích: Sạch sẽ, nhân viên & dịch vụ
We checked in a room of 4. There is only 1 window and only 1 small fan. No AC at all. We had so much problems with sleeping in that hot Room Whole night .
Lưu trú 1 đêm vào Tháng 1, 2024
Sara trả lời vào 01/02/2024
Kia ora Ron, Thank you for leaving your review and help.I am sorry to hear that your room was too hot, I will try to follow up your feedback so that we can have AC in out hotel. I hope to see you again soon.Many thanks,SaraThe Cambridge Hotel

10/10 - Xuất sắc

Jennifer

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great family stay!
Loved our stay here. Great value and location in a beautiful building. Would definitely recommend for any family!
Lưu trú 2 đêm vào Tháng 12, 2023
Sara trả lời vào 01/02/2024
Kia ora Jennifer, Thank you for leaving a lovely review.I am happy to hear that you liked our location with our beautiful building.We hope to see you again. Many thanks,SaraThe Cambridge Hotel

8/10 - Tốt

Khách đã xác thực

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Sara trả lời vào 01/02/2024
Kia ora,Thank you for staying with us.I hope to see you again.Regards,SaraThe Cambridge Hotel

10/10 - Xuất sắc

stephen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 11, 2023

6/10 - Được

Samara

Thích: Sạch sẽ, nhân viên & dịch vụ
Nice staff, Clean, Basic but good for short stays
Lưu trú 4 đêm vào Tháng 11, 2023

10/10 - Xuất sắc

Nicholas

Đi cùng gia đình
Building work around the hotel. An unkempt part of Wellington, but my stay at the hotel was very good
Lưu trú 3 đêm vào Tháng 10, 2023
Sara trả lời vào 30/10/2023
Kia Ora Nicholas, Thank you for taking the time to provide us with your feedback here on Expedia, we really appreciate it. We are spending a great deal of time and effort pouring TLC into our building and facilities, and there is still much more work to be done and I hope that you will come back to follow the progress as it happens. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighborhood again, you’ll pop in.Nga Mihi, Sarang Kim Cambridge Management

6/10 - Được

Khách đã xác thực

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Friendly Staff, Not As Clean As I Prefer
It was not for me. There's a hostel side and a hotel side, and the hostel side was kind of gross. I did not like that they didn't have a single full sized sink. Everything felt dirty, I never saw more than one cleaning lady handling all the rooms and bathroom and kitchen. The sheets and bedding were clean, the pillow was questionable. They do give you a towel, so that was nice. And the staff were really friendly and helpful. Overall though, I don't mind things not being perfectly clean, but I constantly felt like there was a small layer of grime over everything.
Lưu trú 5 đêm vào Tháng 9, 2023
Sara trả lời vào 29/10/2023
Kia Ora, Thank you for taking the time to provide us with your feedback here on Expedia, we really appreciate it. I am sorry to hear that your time with us negatively affected by cleanliness. We are in the process of pouring a great deal of time and effort into improving our service and facilities. I am sorry that they were not up to standard in time for your stay with us. We will follow up your feedback for our good working environment. We are so glad to see that you liked our service. We are happy to provide the towel and the other amenities. Feel free to ask us anytime ! Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighborhood again, you’ll pop in.Nga Mihi, Sarang Kim Cambridge Management

10/10 - Xuất sắc

Brett

Lưu trú 2 đêm vào Tháng 9, 2023
Sara trả lời vào 16/10/2023
Kia Ora Brett, Thank you for taking the time to provide us with your feedback here on Expedia ; we really appreciate it. We were so happy to welcome you in our hotel.We really appreciate your lovely feedback. We hope to see you again soon with our better service. Nga Mihi, Cambridge Management

6/10 - Được

Paul

Thích: Nhân viên & dịch vụ
Lưu trú 14 đêm vào Tháng 9, 2023
Sara trả lời vào 16/10/2023
Kia Ora Paul, Thank you for taking the time to provide us with your feedback here on Expedia ; we really appreciate it. We were very happy to welcome you in our hotel.We really appreciate your feedback. We hope to see you again soon. Nga Mihi, Cambridge Management

10/10 - Xuất sắc

Daniel Jia Sheng

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 9, 2023
Sara trả lời vào 12/09/2023
Kia ora Daniel,Thank you so much for taking time to give your lovely feedback and kindness. We hope to see you again in Cambridge Hotel. Have a great day ! Nga mihi Sarang KimThe Cambridge Hotel

10/10 - Xuất sắc

Tineyi

Thích: Sạch sẽ
Lưu trú 5 đêm vào Tháng 8, 2023
Sara trả lời vào 12/09/2023
Kia ora Tineyi, Thank you so much for taking time to give your lovely feedback and kindness. We hope to see you again in Cambridge Hotel. Have a great day ! Nga mihi Sarang KimThe Cambridge Hotel

10/10 - Xuất sắc

Jacqui

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very pleasant accommodation, warm and cosy. Good amenities and friendly, helpful staff. Look forward to staying there again on my next visit to Wellington.
Lưu trú 2 đêm vào Tháng 8, 2023
Sara trả lời vào 12/09/2023
Kia ora Jacqui, Thank you so much for your lovely feedback and kindness. We really appreciate your review. I am so glad to see that you were happy staying with us ! We will try harder to provide the best service and facilities.We hope to see you again soon.Have a great day ! Nga mihi Sarang KimThe Cambridge Hotel

8/10 - Tốt

???

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There is at convenient place. I can walk from the hotel to Tepala national museum.
Lưu trú 2 đêm vào Tháng 7, 2023
Sara trả lời vào 12/09/2023
Kia ora, Thank you so much for your lovely feedback and kindness. We can give you more information next time !We hope to see you again soon.Have a great day !Nga mihi Sarang KimThe Cambridge Hotel

10/10 - Xuất sắc

Derek

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I have stayed here many times over the years when working in Wellington, it's a real neat place to stay. I will keep booking as it suits my needs, it's always clean and tidy and the whole vibe is positive. keep doing what your doing guys, it really does work
Lưu trú 2 đêm vào Tháng 8, 2023
Sara trả lời vào 06/08/2023
Kia Ora Derek Thank you for taking the time to provide us with your feedback here on Expedia, we really appreciate it.We are so delighted to see your kindness and positive feedback about our facilities, cleanliness, and vibe, we have a very passionate and dedicated team, who pride themselves on providing great customer service. We are all very happy to see your lovely feedback. There is still much more work to be done and I hope that you will come back to follow the progress as it happens. Once again, we really appreciate your feedback. We will look forward to meeting you soon again in Cambridge Hotel ! Nga Mihi, Sarang Kim Cambridge Management

4/10 - Kém

james

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
No bed side lamps, Very bright room to sleep-in Very noisy
Lưu trú 1 đêm vào Tháng 7, 2023
Sara trả lời vào 06/08/2023
Kia Ora james First of all, thank you for taking the time to provide us with your feedback here on Expedia ; we really appreciate it. I am sorry to hear that your time with us negatively affected by state of the bed side lamps and noise. We are in the process of pouring a great deal of time and effort into revamping out facilities. I am sorry that they were not up to standard in time for your stay with us. We will surely follow up your reviews and try to improve our service and facilities. I sincerely apologize for the inconvenience. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighborhood again, you’ll pop in. Nga Mihi, Sarang Kim Cambridge Management

10/10 - Xuất sắc

Maria

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 7, 2023
Sara trả lời vào 06/08/2023
Kia Ora Maria,Thank you for staying with Cambridge Hotel.I really appreciate your feedback and kindness.We were so happy to meet you in here.I hope to see you again soon ! Nga mihiSarang KimThe Cambridge Hotel

10/10 - Xuất sắc

Jacqueline

Lưu trú 2 đêm vào Tháng 7, 2023
Sara trả lời vào 06/08/2023
Kia Ora Jacqueline, Thank you for staying with Cambridge Hotel.I really appreciate your review and kindness. We were so happy to meet you.I hope to see you again ! Nga MihiSarang KimThe Cambridge Hotel

10/10 - Xuất sắc

tash

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fantastic crew and a bonus is that you get discount at the restaurant and bar while staying at the hotel
Lưu trú 1 đêm vào Tháng 7, 2023
Sara trả lời vào 06/08/2023
Kia Ora Tash, Thank you for your kindness and feedback in Expedia.We’re glad to read that you found our crew to be fantastic during your recent stay with us. We have a very passionate and dedicated team, they will be as delighted as I am to hear your lovely feedback. I’m glad to hear that you enjoyed our restaurant and bar experience. Our restaurant and bar team take great pride in their work and I know that they will be as happy as I am when I tell them of your experience. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighbourhood again, you’ll pop in. Nga Mihi, Sarang Kim Cambridge Management

6/10 - Được

Khách đã xác thực

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 6, 2023
Sara trả lời vào 04/07/2023
Kia ora,Thank you for staying with us.We hope to see you again soon :)Nga mihiSarang kimCambridge Management

8/10 - Tốt

Adam

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fine
Lưu trú 4 đêm vào Tháng 6, 2023
Sara trả lời vào 04/07/2023
Kia ora Adam,Thank you for staying with us.We are very happy to see your feedback.I really appreciate your kind review. We hope to see you again !Nga mihiSarang KimCambridge Management

8/10 - Tốt

Ian

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 5 đêm vào Tháng 6, 2023
Sara trả lời vào 22/06/2023
Kia Ora IanThank you for staying with Cambridge Hotel.I hope you could enjoy with us !Nga Mihi, Sarang Kim Cambridge Management

10/10 - Xuất sắc

Rob

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Always a consistently enjoyable stay at The Cambridge...great staff, food and location!!
Lưu trú 2 đêm vào Tháng 4, 2023
Sara trả lời vào 23/05/2023
Kia Ora Rob First of all, thank you for taking the time to provide us with your feedback here on Expedia ; we really appreciate it. We’re glad to read that you found both reception and housekeeping staff to be friendly and helpful during your recent stay with us. We have a very passionate and dedicated team, who pride themselves on providing great customer service. They will be as delighted as I am to hear your lovely feedback.I’m glad to hear that you too were allured by our impressive building and bustling location. Though our team spend a great deal of time in the building we are not immune to its charms! Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighbourhood again, you’ll pop in. Nga Mihi, Sarang Kim Cambridge Management

6/10 - Được

Andrew

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
I like the capsule hotel experience like Japan. Just noisy and poor menu. Taxi was stressful to airport, not knowing.
Lưu trú 1 đêm vào Tháng 4, 2023
Sara trả lời vào 23/05/2023
Kia Ora Andrew First of all, thank you for taking the time to provide us with your feedback here on Expedia ; we really appreciate it. I am sorry to hear that your time with us negatively affected by state of our noise and poor menu at restaurant as well as a call taxi. We are in the process of pouring a great deal of time and effort into revamping out facilities. I am sorry that they were not up to standard in time for your stay with us. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighbourhood again, you’ll pop in. Nga Mihi, Sarang Kim Cambridge Management

6/10 - Được

Jennifer

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
I think once their renovations are complete, this will be a lovely place to stay. Unfortunately, I felt that it was tired and run down.
Lưu trú 3 đêm vào Tháng 4, 2023
Sara trả lời vào 23/05/2023
Kia Ora Jennifer First of all, thank you for taking the time to provide us with your feedback here on Expedia ; we really appreciate it. I am sorry to hear that your time with us negatively affected by state of our hotel. We are in the process of pouring a great deal of time and effort into revamping out facilities. I am sorry that they were not up to standard in time for your stay with us. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighbourhood again, you’ll pop in. Nga Mihi, Sarang Kim Cambridge Management

6/10 - Được

Khách đã xác thực

Thích: Nhân viên & dịch vụ, tiện nghi phòng
A bit disappointing - a lot of noise from the pub below and the women's bathroom wasn't particularly clean.
Lưu trú 2 đêm vào Tháng 3, 2023
Sara trả lời vào 23/05/2023
Kia Ora,Thank you for reviewing in Expedia, we really appreciate it.I am really sorry to hear that your time with us negatively affected by state of the noise from our bar and the bathroom cleanliness. We are in the process of pouring a great deal of time and effort into revamping out our hotel. I am sorry that they were not up to standard in time for your stay with us. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighbourhood again, you’ll pop in. Nga Mihi, Sarang KimCambridge Management

4/10 - Kém

Leslie

Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
I dropped off my luggage and dashed out without really looking at the room- my last stay there - it’s a scrappy but charming pub hotel for those who don’t mind a slightly restored but still worn-down place - the desk closes at 10 pm and after dinner I arrived back to see really alarming brown material in the very worn carpet. Mud? Let’s hope so. The veery desk chap said in the morning: So sorry. That’s terrible. If you stay here, inspect the room before you accept it. They did say carpets would be replaced in April. No help for my stay however.
Lưu trú 1 đêm vào Tháng 3, 2023
Sara trả lời vào 23/05/2023
Kia Ora Leslie First of all, thank you for taking the time to provide us with your feedback here on Expedia ; we really appreciate it. I am sorry to hear that your time with us negatively affected by state of the carpet condition. We are in the process of pouring a great deal of time and effort into revamping out facilities. I am sorry that they were not up to standard in time for your stay with us. I am very disappointed to hear that you did not find the reception staff to be more professional and friendly from the morning of your leaving. As you can see from many previous reviews, this is not our usual standard at all. Our team take a great deal of pride in delivering an epic hospitality experience. I will be following up with the team and figure out why this was the exception during your stay. I know they will be just as disappointed as I am to learn of your experience. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighbourhood again, you’ll pop in. Nga Mihi, Sarang Cambridge Management

6/10 - Được

Rebecca

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2023

4/10 - Kém

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi phòng
Hot. LOUD. got no sleep.
Lưu trú 1 đêm vào Tháng 3, 2023

6/10 - Được

Khách đã xác thực

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Lưu trú 3 đêm vào Tháng 2, 2023

6/10 - Được

Stephanie

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is starting to look run down. It needs some money spent on it.
Lưu trú 2 đêm vào Tháng 2, 2023
Sara trả lời vào 23/05/2023
Kia Ora Stephanie First of all, thank you for taking the time to provide us with your feedback here on Expedia ; we really appreciate it. I am sorry to hear that your time with us negatively affected by state of some of our hotel. We are in the process of pouring a great deal of time and effort into revamping out facilities. I am sorry that they were not up to standard in time for your stay with us. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighbourhood again, you’ll pop in. Nga Mihi, Sarang Kim Cambridge Management

8/10 - Tốt

karei

Đi cùng gia đình
Thích: Sạch sẽ
交通の便利さ観光地まで歩いて行ける距離 もし電子レンジがあればいいと思う。
Lưu trú 2 đêm vào Tháng 2, 2023
Sara trả lời vào 23/05/2023
Kia Ora Karei First of all, thank you for taking the time to provide us with your feedback here on Expedia ; we really appreciate it. I’m glad to hear that you too were allured by our impressive building and bustling location. Though our team spend a great deal of time in the building we are not immune to its charms!I am sorry to hear that your time with us negatively affected by state of microwave oven in the kitchen. Now we have a small oven and Air Fryer as well ! We are in the process of pouring a great deal of time and effort into revamping out. I am sorry that they were not up to standard in time for your stay with us. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighbourhood again, you’ll pop in. Nga Mihi, Sarang Kim Cambridge Management

8/10 - Tốt

Bruno Abraham

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location, close to museum, restaurants and shop. A little bit noisy at night because of the bar on the ground floor.
Lưu trú 3 đêm vào Tháng 2, 2023
Sara trả lời vào 23/05/2023
Kia Ora Bruno Abraham First of all, thank you for taking the time to provide us with your feedback here on Expedia ; we really appreciate it. I’m glad to hear that you too were allured by our impressive building and bustling location. Though our team spend a great deal of time in the building we are not immune to its charms!I am sorry to hear that your time with us negatively affected by state of the noise from our bar at night. We are in the process of pouring a great deal of time and effort into revamping out facilities. I am sorry that they were not up to standard in time for your stay with us. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighbourhood again, you’ll pop in. Nga Mihi, Sarang Kim Cambridge Management

4/10 - Kém

Terry

Khách đi công tác, Đi cùng bạn đồng hành
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
fridge didnt work as well as light switch
Lưu trú 1 đêm vào Tháng 2, 2023
Sara trả lời vào 23/05/2023
Kia Ora Terry First of all, thank you for taking the time to provide us with your feedback here on Expedia ; we really appreciate it. I am sorry to hear that your time with us negatively affected by state of the fridge and light switch. We are in the process of pouring a great deal of time and effort into revamping out facilities. I am sorry that they were not up to standard in time for your stay with us. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighbourhood again, you’ll pop in. Nga Mihi, Sarang Kim Cambridge Management

8/10 - Tốt

Ngaire

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Just a good old fashion hotel
Lưu trú 2 đêm vào Tháng 2, 2023
Sara trả lời vào 23/05/2023
Kia Ora Ngaire First of all, thank you for taking the time to provide us with your feedback here on Expedia ; we really appreciate it. I’m glad to hear that you enjoyed your experience with us. Our team take great pride in their work and I know that they will be as happy as I am when I tell them of your experience. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighbourhood again, you’ll pop in. Nga Mihi, Sarang Kim Cambridge Management

8/10 - Tốt

Darren

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Great stay for the price.
Lưu trú 1 đêm vào Tháng 2, 2023
Sara trả lời vào 23/05/2023
Kia Ora Darren First of all, thank you for taking the time to provide us with your feedback here on Expedia ; we really appreciate it. We are spending a great deal of time and effort pouring TLC into our building and facilities, so I am glad to hear that these efforts have been appreciated. There is still much more work to be done and I hope that you will come back to follow the progress as it happens. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighbourhood again, you’ll pop in. Nga Mihi, Sarang Kim Cambridge Management

6/10 - Được

Alison

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
The property was definitely “tired”. Room very small. Man at registration desk was VERY helpful.
Lưu trú 1 đêm vào Tháng 2, 2023
Sara trả lời vào 23/05/2023
Kia Ora Alison First of all, thank you for taking the time to provide us with your feedback here on Expedia ; we really appreciate it. I am sorry to hear that your time with us negatively affected by state of some of our building. We are in the process of pouring a great deal of time and effort into revamping out facilities. I am sorry that they were not up to standard in time for your stay with us. Our team take a great deal of pride in delivering an epic hospitality experience and I know that they will be delighted when I share your kind words with them. Once again, thank you for taking the time to provide your feedback to us. We hope that should you find yourself in the neighbourhood again, you’ll pop in. Nga Mihi, Sarang Kim Cambridge Management

8/10 - Tốt

Samara

Lưu trú 1 đêm vào Tháng 2, 2023

8/10 - Tốt

Eliza

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff at the reception were very helpful and the location was perfect
Lưu trú 2 đêm vào Tháng 2, 2023

10/10 - Xuất sắc

Mohammad

Lưu trú 2 đêm vào Tháng 2, 2023