Khách sạn West Aurora , Aurora

"No ice machine"

"We have stayed at this hotel many times and always appreciate the friendly staff—Kelly, in particular, was especially helpful during our visit. The breakfast was okay, though it feels like the quality has slipped a bit compared to past stays. It’s also worth noting that this location hosts quite a few events, so be prepared for the hotel to feel a bit taken over on occasion. Our main issues were with the room comfort and maintenance. The air conditioner is wired to a motion sensor, meaning the...

"It was all ok"

"Stayed here for travel baseball. Most of the team stayed here. Large lobby area to accommodate "team dinner". "Big kid" entertainment just up the road."

"It was okay. Nothing special about it"

"We requested what ingredients were on the seasoned potatoes because the husband is allergic to peppers and he has been able to eat them at any other restaurant but had an allergic reaction and they couldn’t provide that information."

"Everything was good fairy clean"

"Came to Chicago for a 10 day work trip. My stay at Surestay was awesome. Hotel very clean, room was clean and comfortable. Free breakfast each morning. Great way to start my day. Location was good. Easy to get to work. There’s a couple of malls in the area for food options. There’s also a Greek restaurant next door. I was told the food is good. Not complaints. Easy place to stay and clean, which is a big plus. Also the staff were amazing. Thank you"

"Modern and comfortable stay, clean grounds and rooms, easy free parking and pretty landscaping, friendly staff, fun game’s, free breakfast, nice snack and drink variety in the lobby, no issues with the TV and a comfortable sleep with lovely pillows. Plenty of shopping and restaurants nearby. We ate at Sushiya which was recommended by the front desk and it was delicious. We attended a comedy show at the Hollywood Casino nearby. The uber wait was around 10-15 each way. Great stay!"

"バランスが取れたリーズナブルなホテルだと思います。歩いて行ける距離にスーパー、レストラン、ファーストフード店も複数あるため、飲食に困ることもありませんでした。 朝食は毎日変わらず同じもので、パンケーキを作る機械もよくエラー出ていましたが、おばちゃんが良い人で気持ちよく朝食が食べられました。 アメニティはほぼ無く、無料の水も部屋にないのは残念でした。(無料なのは朝食だけだよと受付の方に言われました。)"

"Friendly staff and clean room. Even though I slept well, the mattresses desperately need updating as they were a bit hard and dented in in the middle. Other than that, the shower worked well, the tv had plenty of channels and it was easy access to my room. I did not eat breakfast at the hotel, so I cannot speak to that."

"The staff advised the pool was not heated after checking in and complaining about ice cold temps. The ceiling in our room has heavy water damage and appeared to be flaking off. Room keys needed to be reprogrammed multiple times a day. Breakfast was ok but the tiny room was so small that it was hard to walk around without bumping into people eating. Would not recommend we have stayed in the area multiple times and will not stay here ever again."

"The hotel was clean and comfortable and in convenient location."

"Bathroom was kinda small"

"Nice big clean room."

"Great customer service and the room was super cleaned. Thank you"

"Room was clean. Lots of noise late first night. Called front desk and they said they would come up. Don’t know if they came up or not, but things quieted down for a few minutes, and the noise started up again. Remaining nights were much quieter. We didn’t ask for room cleaning, but they did provide clean towels when we requested. We would stay here again."

"Really nicely updated property!!"