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"I booked a stay at The Gainsborough Bath Spa as a Christmas present for my partner, who had never been to Bath before. Wanting to make the gift extra special, I emailed ahead to request a complimentary upgrade. Having stayed here previously, I was delighted when the team kindly accommodated us—it set the tone for what turned out to be a truly memorable experience. From the moment we arrived, the service was impeccable. Every single member of staff went out of their way to be helpful, creating an atmosphere of genuine hospitality that made us feel completely at ease. One of the highlights was receiving all-time access to the pool. This was such a treat, especially as The Gainsborough is the only hotel in the UK to offer natural thermal baths. Being able to enjoy them whenever we wished added a magical touch to our stay and made the experience feel truly unique. Overall, The Gainsborough Bath Spa exceeded all expectations. Thoughtful touches, outstanding service, and the rare luxury of natural thermal waters made this Christmas gift unforgettable. I would wholeheartedly recommend it to anyone looking for a special getaway in Bath. "

"The staff were very friendly and helpful and the hotel was amazing. The room was so cosy and immaculately clean. The beds were so comfortable, we both slept really well. We didn’t have breakfast but we did have drinks in the bar in the evening. The cocktails were delicious. "

"Room was very clean and welcoming and staff were very friendly and helpful "

"Great stay, lovely staff, food was good a perfect location. Would recommend "

"Lovely room, friendly staff. Special thank you to Chris on the front desk. "

"Room was spotless, very comfy bed. All the staff very polite and courteous. Great location to all amenities."

"Lovely building, friendly staff, fab room. Great location to main centre Cheap prebooked overnight parking in Asda "

"Friendly Staff lovely location"

"Room was clean, comfy beds. Nice and peaceful, except loud banging doors. Body lotion was empty! Beds were comfy. Breakfast is Ok, nothing special, it does the job. Some seats in the booths were disgusting. Ripped and dirty, not fit for sitting on!! We were very surprised that they have left them like it! Reception staff were polite and helpful. We arrived by coach, as its not all undercover we hot soaked."