Khách sạn West End , Billings

"Staff was great cleaned room the AC worked very well"

"We received a last minute room substitution at this property because we were overbooked at our chosen property. Courtyard room was very clean but you could hear every toilet flush all night long. There was also no free breakfast. You could purchase breakfast at their bistro starting at $15 per person. "

"Hotals has been updated. Breakfast was great, really good coffee. A little construction, making it harder to get to the hotel. Hopefully that will be done soon!"

"The room has a foul smell and the bathroom faucet was broken "

"Excellent breakfast and room!"

"The staff was great and the breakfast offered was great."

"Very pet friendly."

"The parking lot was full every night. The breakfast was good, but wasn’t getting replenished as fast as people were eating (we were there for a volleyball tournament). The floors in the public areas were wet from kids in/out the pool & no one to mop the floors or put out wet floor signs. Only one ice machine & it’s on the first floor. The room itself was nice & clean. Staff was really nice."

"Bathroom bathtub gross, all mirrors cloudy and smeared i cleaned part of the bathroom mirror so I could see.myself. keurig very gross dirty backsplash ledge in bathroom never gets cleaned. Even after someone supposedly recleaned everything. Everything was still gross. Will i ever stay at this place again. Absolutely not"

"Clean room, staff was very nice, breakfast was good. Keys were a pain though as they keep erasing and would have to be redone so we could get in. "

"Breakfast good. Clean"

"Would be great if shower was hotter"

"Upon arrival, I was informed that my reservation had been cancelled by the hotel because payment had not been received prior to my check in. When I explained to the employee that this reservation was to be paid upon check in at the property, she asked me to show her proof of this condition on Expedia which I did. While Expedia showed my reservation (that I had for weeks) as active, the employe and the manager refused to listen or attempt to understand. They made false statements which included...

"We highly recommend this hotel. Clean, new and above all staff were super friendly and accommodating. Great bar. Breakfast was served every day and always super clean."

"Free cookies"

"Clean & quiet room, Nice workout room "

"Such a good place to stay. Breakfast is good. I would have liked it at 6 am vs 7. I let something in the room and was able to go back and retrieve it. Friendly staff. I will stay again and the old is charming!!"

"Nice place"

"The breakfast was excellent--always fresh with a nice variety ot items"

"Perfect stay for young family "