Khách sạn West Grove

"I gave it 3 stars on staff because this is a hotel that operates essentially without staff. They email you a key code to get into your room, but there is no front desk and no visible staff on sight. I’m sure this is why their prices even while the rooms are nice."

"I loved this place. The rooms were a little small, but their charm easily made up for that. They were immaculately clean and the staff were great. Also, there is so much to do (most of it railroad related) within walking distance! I highly recommend to anybody interested in visiting Lancaster County"

"Great staff, clean rooms, and great breakfast options!"

"I was pleasantly impressed that a 150 year old property was so well maintained "

"Handicap room had a tub not walkln tub was very high and slippery could not us Coffee machine did not work Room was at the end of the corridor and far from the elevator Was a terrible way to start our day Very disappointed overall"

"fine breakfast options, clean room, plenty of towels. All good."

"Was great stay and will visit again"

"Great"

"Very clean place and welcoming place"

"The breakfast was awesome. We have seen a sofa in the picture that was not available in the room. The behavior of the staff at the counter while checking in needs improvement. Should be more welcoming, otherwise she was fine. The room was neat and clean, bathroom was very clean, nice. But my wife got a damp smell coming from the shower curtain and bed sheet. Otherwise everything was fine."

"Fabulous place! Really enjoyed our stay here!!"

"I had booked to stay here however once I got to the hotel it was not what I expected so I got my money back and went somewhere else. (The staff was very nice to deal with, not her fault.) It smelt like smoke, the chair in the room was stained and disgusting, the bathroom has a cigarette burn in the shower and mold. Unacceptable. "

"Great experience, staff was helpful and friendly. Would be helpful and useful if front desk had a small tool kit. I needed a pair of small pliers for a small task, and front desk couldnt help. resolved issue on own. But just a smal kit would have been helpful."

"Above all, the room was quiet. Front desk staff was courteous and helpful. I felt that my parked car was absolutely safe. I am thankful for a great stay."

"I like breakfast service"

"Room were clean. Workout clean. Nice breakfast to sit with friendly people to eat. "

"This property was extremely clean and the breakfast was delicious. I’d rather pay a little (very reasonably priced) for breakfast and have an outstanding breakfast than have a free one that’s subpar."

"The staff was very friendly and helpful. Bed was comfy. Breakfast was very fresh and good to the taste. Loved the scrambled eggs. I will stay again when in Wilmington"

"Pool was not open, kids were disappointed"

"Not first time staying but possibly last. Got assigned last room hallway 1st floor. there is staircase there and hear door slam all night long. plus car lot noise. there were several broken things in room including no bedside table in one side…just missing from wall, and curtain pulls broken on both windows. Toilet sounded louder then jet engine on flush. Breakfast was just fair. no fruit. no apple, banana, nada. only good thing was price really. "