Khách sạn West Lake

"Customer service not helpful at all."

"The pictures on the Booking app were not accurate. The property was old, the big Super 8 sign was gone, and the breakfast was coffee, juice and a bagel. A roach crawled in under the front door. It was deceiving."

"Very nice and felt very safe. Quiet and restful."

"Breakfast was good"

"The outside hotel premises are clean and quiet. The room was dirty. A used razor was in the corner of the couch, food left in the refrigerator, and the bed had stains. When I let the front desk receptionist know, she asked for pictures, I showed her. She insisted on going to the room herself. She seen the items and removed them. She offered another room, still no better than the first and had an attitude about it. She only wanted to replace the comforter that was stained. If one portion is...

"Be careful of this hotel. My family checked in midnight around 12:40 am, and the owner couple asked for extra room cleaning fees on top of Expedia reserved price in order to check in. My family was able to reduce the extra charge after arguments, but it is totally unacceptable for the fraudulent price listed on the Expedia website. In addition, one of my reserved room had a broken air conditioner, so it was hard to sleep during summer night. The bed sheets and bath towels had lots of stains."