Phòng Deluxe, 1 giường cỡ king, phù hợp cho người khuyết tật, không hút thuốc (Mobility Accessible) | Bộ đồ giường cao cấp, bàn, màn/rèm cản sáng

Nhận xét về La Quinta Inn by Wyndham West Long Branch

2.5 out of 5
La Quinta Inn by Wyndham West Long Branch
109 NJ-36, West Long Branch, NJ

Nhận xét

6,2
Đánh giá 10 - Xuất sắc. 220/1007 nhận xét" "
Đánh giá 8 - Tốt. 229/1007 nhận xét" "
Đánh giá 6 - Được. 173/1007 nhận xét" "
Đánh giá 4 - Kém. 149/1007 nhận xét" "
Đánh giá 2 - Tồi. 236/1007 nhận xét" "

6,8/10

Sạch sẽ

6,4/10

Nhân viên & dịch vụ

6,2/10

Tiện nghi, dịch vụ

6,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

6,6/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Dennis

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excelente!!
Lưu trú 2 đêm vào Tháng 5, 2024

8/10 - Tốt

Gamorina

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 24/05/2024
Hello Gamorina, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

6/10 - Được

Cendy

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 22/05/2024
Hello Cendy, We appreciate you choosing to stay with us. Should you have any concerns or feedback from your experience, please don't hesitate to contact us directly. We hope to welcome you back soon for an even better stay!

4/10 - Kém

Kristen

Không thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 21/05/2024
Hello Kristen, We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us directly to discuss any concerns you may have had during your time with us. Your feedback is valuable for us to improve our services.

10/10 - Xuất sắc

Edward

Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 21/05/2024
Hello Edward,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We are glad you had a great time with us, and we look forward to serving you again.

2/10 - Tồi

Julie

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Rooms had fluid stains on the sheets in two separate rooms.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 17/05/2024
Hello Julie, We regret to hear about the inconvenience you experienced during your stay. We take cleanliness seriously at our hotel and will address this issue with our housekeeping team to prevent any reoccurrence. Your feedback is valuable to us as we strive to enhance our services for all guests in the future.

10/10 - Xuất sắc

Alejandro

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All is good
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 14/05/2024
Hello Alejandro,We are delighted to hear that you had an overall positive experience during your stay with us. Should you have any further feedback or require assistance, please do not hesitate to contact our management team. Your satisfaction is our top priority.

4/10 - Kém

Deborah

Đi cùng gia đình
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
I didn’t appreciate such a late check in and having to sign my life away and having a hold put on my card. The property needs a good landscaper as there are weeds everywhere and the vegetation is overgrown. The hallway to the lobby smelled like smoke and the trash cans outside the doors are overflowing. The beds were horribly uncomfortable. The bathroom toilet base was dirty with dried urine and there were 2 washcloths for 3 people and the ice machine was out. We didn’t even bother to find out if they truly offer free breakfast. We left as fast as possible. And they have a crashed car parked out in the back parking lot.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 13/05/2024
Hello Deborah, We are sorry to hear about your check-in experience. Our team aims to ensure efficient procedures to enhance guest safety. Our landscaping is maintained regularly, and restroom cleanliness is a top priority. We'll address the issues you mentioned with the hallways and trash cans for improved guest experience. Thank you for your feedback; it helps us strive for excellence in all aspects of our service.

10/10 - Xuất sắc

Esther

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Cleaning staff very nice & does great job. I’m happy !
Lưu trú 5 đêm vào Tháng 5, 2024
Manager trả lời vào 11/05/2024
Hello Esther,We are delighted to hear that you had a positive experience with our cleaning staff! Your satisfaction is our priority and we appreciate your kind feedback. If you ever visit us again, please don't hesitate to let us know how we can make your stay even more enjoyable.

6/10 - Được

Jean

Đi cùng bạn đồng hành
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
They have a strict no early check in but only one staff member so when inevitably everyone adrives at 3 it is a long line. Room had obvious marrs and scratches but was clean. Super convenient - 15 minute uber ride to Asbury Park.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 10/05/2024
Hello Jean,We appreciate your feedback on the check-in process and room condition. We are glad you found the location convenient for your travels to Asbury Park. Your comments will be shared with the team for future improvements.

4/10 - Kém

Rivka

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff were unfriendly and by checkout outright rude. The keys to the door kept getting inactivated after each use.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 07/05/2024
Hello Rivka, We regret to hear about your experience and apologize for any inconvenience caused. Your feedback will be shared with the team for further review and improvement. Please feel free to reach out to management to discuss your stay in more detail.

4/10 - Kém

Lauren

Thích: Sạch sẽ
Stay ok. Breakfast limited and cramped. Room Clean. Staff spraying carpet while guests walking around. Had to walk through spray to get to room. Lobby smelled awful
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 07/05/2024
Hello Lauren, We appreciate your feedback about your recent stay with us. We will make sure to address the breakfast options and lobby odor with our team for improvement. Your comments on the cleanliness of the room are noted, and we are glad you found it to be clean. Please feel free to contact our management team directly for any further assistance or feedback regarding your experience.

6/10 - Được

Ava

Did not like hearing a barking dog after midnight. Also heard loud voices in the hall late at night.
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 07/05/2024
Hello Ava, We apologize for the disturbance you experienced during your stay. Our team is committed to ensuring all guests have a comfortable stay and we appreciate your feedback for future improvements. We encourage guests to notify the front desk immediately to address any noise concerns promptly.

4/10 - Kém

Ava

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I did not like being awoken by barking dog and loud voices in the hall after midnight during my last overnight stay at this LaQuinta Inn
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 07/05/2024
Hello Ava, We regret to hear about the disturbances you experienced during your stay. We strive to provide a peaceful environment for all guests and encourage them to reach out to our management team directly with any concerns for further assistance. Thank you for sharing your feedback with us.

2/10 - Tồi

Dora

Lưu trú 2 đêm vào Tháng 4, 2024
Manager trả lời vào 18/05/2024
Hello Dora,We appreciate you choosing to stay with us. Please feel free to contact us directly with any concerns you may have from your recent visit so we can address them promptly.

10/10 - Xuất sắc

Ricardo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 25/04/2024
Hello Ricardo,We are thrilled to hear you had a wonderful experience during your stay at our hotel! We look forward to welcoming you back soon for another memorable stay.

10/10 - Xuất sắc

Jennifer

Lưu trú 3 đêm vào Tháng 4, 2024
Manager trả lời vào 13/05/2024
Hello Jennifer,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 - Xuất sắc

Frank

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very shady.
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 23/04/2024
Hello Frank,We take all feedback seriously and regret to hear about your experience. Your comments help us in our ongoing efforts to improve our services for all guests. We appreciate you bringing this to our attention.

2/10 - Tồi

Larry

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Cancelled the reservation on site and booked at another location. Roaches around the hotel, very aggressive and rude staff. I would not recommend staying at this location.
Lưu trú 2 đêm vào Tháng 4, 2024
Manager trả lời vào 20/04/2024
Hello Larry,We're sorry to hear about your experience and appreciate your feedback. We take these concerns seriously and encourage guests to reach out to us directly to address any issues. Thank you for bringing this to our attention so we can continue to improve our services.

2/10 - Tồi

Allen

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Rude property management. Refund people who don’t stay
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 17/04/2024
Hello Allen, We apologize for any inconvenience you experienced during your stay. It would be best to contact our management directly to address your concerns regarding the refund policy. Your feedback is valuable to us as we continually strive to enhance our guest experience.

10/10 - Xuất sắc

Lisa

Đi cùng bạn đồng hành
The staff was so friendly! The room was clean and modern. It was quiet. The mattress was everything! We will definitely stay again
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 17/04/2024
Hello Lisa,We are thrilled to hear that you had an enjoyable stay with us! Our team takes pride in providing exceptional service to all our guests. It's great to know that you found your room comfortable and our facilities met your expectations. We look forward to welcoming you back for another wonderful experience soon.

4/10 - Kém

ANGEL

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
They wanted me to pay for early arrival before 3 PM
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 14/04/2024
Hello ANGEL,Thank you for sharing your feedback with us. Please note that our early arrival fees are in line with our hotel policies. We recommend reviewing our terms beforehand for a seamless check-in experience. Your understanding is appreciated as we strive to maintain our standards.

10/10 - Xuất sắc

Thomas, Chicago

Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 28/04/2024
Hello Thomas,We are delighted to hear that you had a wonderful experience at our hotel! If you have any further feedback to share, please don't hesitate to reach out to us so we can continue to improve our services.

10/10 - Xuất sắc

Edgar

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excelente
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 07/04/2024
Hello Edgar,We are pleased to hear that you had an excellent experience during your stay with us. Our team strives to provide top-notch service to all our guests. Thank you for choosing our hotel for your stay, and we look forward to welcoming you back in the future.

2/10 - Tồi

Dara

Đi theo nhóm
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
My car broke down and I had to book a hotel room close by, it was after midnight so it was an early Saturday AM. They wouldn’t let me use the night I booked on Expedia. I was desperate so I gave them my card and paid through them. I was told by the 1st manager I could call Expedia and get the night I booked through them (I even got cancellation insurance.) I woke up in the morning, tried to check out and the manager told me that I have a check in for this evening and I explained no, they told me I had to pay them directly and to call Expedia I have cancellation policy. He told me I will not be refunded, he was demanding I give him my cc and license to book another night. I kept trying to explain to him nicely and he got in my face and screamed at me and told me to get out, no refund for the room. I told him to please relax he was scaring me. It was honestly so upsetting, I didn’t know what to do. He told me to get out right away, I still had things in my room granted it was paid for and he told me I wasn’t getting the money back if I didn’t stay. He screamed and yelled at me so loud, he was cursing at me. As I said I didn’t have a car, my phone was dead. He threw me outside in the cold while I was still a paying customer and threatened me not to come back in. When I said his behavior was scaring me he was screaming at me - don’t book on Expedia they scam you & throw you out if you question them. This man was so scary.
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 04/04/2024
Hello Dara, We're sorry to hear about your recent experience at our hotel. If you could please contact our management team directly, they will be able to assist you with any further actions regarding your concerns. We apologize for any inconvenience this may have caused and appreciate your feedback.

2/10 - Tồi

Catherine

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel room was dirty. Bathroom shower was not cleaned. BLACK MOLD on the shower curtain. Bed sheets had a bug and some nasty hair. Pillow covers were dingy not even white. The smell when you walked in was horrible. Customer service was so rude and nasty. Don’t waste your time or money. If I could post the pictures I would.
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 31/03/2024
Hello Catherine,We apologize for the experience you had at the hotel. Your feedback will be shared with the appropriate departments for their awareness and improvement. Thank you for bringing these matters to our attention.

2/10 - Tồi

bartholomew

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel took my money earlier in the payment process, nowhere did it say before I paid that I needed to provide a security deposit, it was only after payment was made, and my receipt shows that my statement is accurate . I will never stay at this Hotel because they are stealing money, and refuse to refund so I'm ready to consider taking this further
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 26/03/2024
good day Mr. Bartholomew your reservation was book through Expedia's website. The website does state that there is a 250 security deposit required at check-in. This information is posted on every third-party booking sites. The hotel's website also states that there is a 150 security deposit required at check-in. This information is posted so that guest are aware that there is a deposit required upon check-in.

2/10 - Tồi

Bryant

Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 15/04/2024
Hello Bryant, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any issues you encountered during your stay. We value your feedback and hope to have the opportunity to better serve you in the future.

10/10 - Xuất sắc

Kenya

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We were to in NJ for a family event and needed a room last minute. I booked through Expedia then went to the property. Even though it was close to midnight the check in process went smoothly and we were able to go to the room right away. It was a nice comfortable stay.
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 27/03/2024
Hello Kenya,We are pleased to hear that you had a smooth check-in process and enjoyed a comfortable stay at our property during your last-minute visit for a family event. Our team strives to provide efficient service to all our guests, even late at night. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future.

6/10 - Được

Agata

Thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 3, 2024
Manager trả lời vào 27/03/2024
Hello Agata, We appreciate you choosing our hotel for your stay. If there are any specific areas you feel we could improve on, please don't hesitate to contact us directly so we can address them accordingly. We hope to welcome you back in the future for an even better experience.

10/10 - Xuất sắc

Claire

Lưu trú 3 đêm vào Tháng 3, 2024
Manager trả lời vào 15/03/2024
Hello Claire,We are happy to hear that you had a fantastic stay with us! Giving us a perfect 5 rating made our day. We look forward to welcoming you back in the near future for another memorable experience.

8/10 - Tốt

Ava

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The bathroom did not have enough towels for 2 people, but since I stayed by myself I had just enough. I would have requested more if I had a guest with me.
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 09/03/2024
Hello Ava,We apologize for any inconveniences this may have caused. Please feel free to always reach out to us during your stay for any additional amenities you may require. Your feedback is valuable to us in ensuring a more comfortable experience for all our guests.

10/10 - Xuất sắc

Jesenia J.

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was good for a last minute change of plans.
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 03/03/2024
Hello Jesenia J.,We are glad to hear that you enjoyed your stay with us, even with the last-minute change of plans. We appreciate your feedback and hope to welcome you back in the future for an even better experience.

2/10 - Tồi

Tyeesha

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Expedia was awful for referring me here. The service was horrible. The towels were filthy and dingy. They were not accommodating. Staff was very rude. I would not want my worst enemy to go here. No one in the world should have such an unpleasant stay and pay for it. The room is extremely small there’s no walk room. There was barely room for your luggage. And the free breakfast is disgusting.
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 29/02/2024
Hello Tyeesha, We are sorry to hear about your experience and appreciate your feedback. We strive to provide a pleasant stay for all our guests and regret that you did not find our services to your satisfaction. Your concerns have been noted, and we encourage you to reach out to our management team directly to further address any issues encountered during your stay. Thank you for sharing your feedback with us.

2/10 - Tồi

bart

Lưu trú 2 đêm vào Tháng 2, 2024
Manager trả lời vào 22/03/2024
Hello bart, We apologize for any shortcomings during your stay. Please feel free to reach out to us directly with any concerns you may have had so we can address them promptly.

6/10 - Được

Cheryl

Linen soiled. Bathroom has mildew
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 27/02/2024
Hello Cheryl, I'm sorry to hear about your experience. Your feedback is essential for us to improve our services. We recommend contacting management directly to address this matter further. Thank you for bringing this to our attention.

8/10 - Tốt

Fabian

Good
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 24/02/2024
Hello Fabian,We appreciate your feedback and take all guest comments seriously. Please feel free to reach out to our management team to discuss your experience further. Thank you for staying with us.

8/10 - Tốt

Patrick

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 24/02/2024
Hello Patrick,We appreciate you choosing our hotel for your stay! If you have any feedback to share with us, please don't hesitate to reach out. We hope you had a pleasant experience overall and look forward to welcoming you back soon.

8/10 - Tốt

Roslyn

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
It was clean service was good.
Lưu trú 2 đêm vào Tháng 2, 2024
Manager trả lời vào 24/02/2024
Hello Roslyn,We are pleased to hear that you found our hotel clean and enjoyed our service during your stay. Your feedback is appreciated as we strive to maintain high standards for our guests' satisfaction. Should you have any further comments or concerns, please don't hesitate to reach out to our management team directly.

10/10 - Xuất sắc

Angelo

Đi theo nhóm
Lưu trú 3 đêm vào Tháng 2, 2024
Manager trả lời vào 23/02/2024
Hello Angelo,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

2/10 - Tồi

jolanny

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stains on towels and bed
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 15/02/2024
Hello jolanny, Thank you for sharing your feedback regarding the stains on the towels and bed. We apologize for any inconvenience this may have caused you. We value cleanliness and high standards, and we will address this matter with our housekeeping team to ensure future improvements. Please reach out to our management team directly for any further assistance.

6/10 - Được

Fabian

👍
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 09/02/2024
Hello Fabian,Thank you for taking the time to share your feedback with us. We appreciate your valuable input and are sorry to hear that your stay did not meet your expectations. We strive to provide exceptional experiences for all our guests, and we apologize for any inconvenience you may have experienced during your visit. We encourage you to reach out to our management team directly so they can address your concerns further.

4/10 - Kém

Khách đã xác thực

Khách đi công tác, Đi cùng bạn đồng hành
Không thích: Sạch sẽ, tiện nghi, dịch vụ
I accidentally made a booking almost 3 weeks out and they refused to refund me although I made a second booking for the correct date. The TV remote in my room was sticky to the touch and obviously not cleaned. The shower looked old and dirty. Funny how such a shotty hotel has the gall to be inflexible and its subpar at best.
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 09/02/2024
Hello Mekayla, Thank you for your feedback. We apologize for any inconvenience you experienced with your booking. Regarding the TV remote and shower, we appreciate you bringing this to our attention and we will address this with our cleaning team. We strive to improve our services and appreciate your input. Please contact our management team directly for any further assistance regarding your refund request.

8/10 - Tốt

Maria

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 06/02/2024
Hello Maria,Thank you for bein our guest. We appreciate your feedback and are glad to hear that you had a positive experience. If there is anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

8/10 - Tốt

Fabian

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Good
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 01/02/2024
Hello Fabian,Thank you for sharing your rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

2/10 - Tồi

Khách đã xác thực

Không thích: Nhân viên & dịch vụ
Completely unhelpful front desk clerk.
Needed to check in early (around 1) so I could shower and prep before my event. The room wasn’t ready as previous person was still in it. I asked if there was a different kind of room I could be switched to he said no because it was a prepaid room he could do nothing. I asked if I booked and paid for a different room could I access now, he said there were no rooms in the whole place available at approx 12:55 on a weekday. The person wasn’t even trying to be helpful and messed up my entire day. I do not recommend this location.
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 29/01/2024
Dear Guest,Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. While we strive to accommodate early check-ins whenever possible, it is occasionally dependent on room availability. We regret if our team member's response fell short of your expectations. Your feedback will be shared with our team to ensure a more helpful and efficient response in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more seamless stay in the future.

10/10 - Xuất sắc

Melissa

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Second stay at this property. Staff is always friendly. Room and bed very comfortable.
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 28/01/2024
Hello Melissa,Thank you for being a loyal guest and for taking the time to share your positive feedback! We are thrilled to hear that our staff provided friendly service and that you found our room and bed comfortable. We appreciate your continued support and look forward to welcoming you back for your next stay.

10/10 - Xuất sắc

Peter

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 22/01/2024
Hello Peter,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. We hope to have the opportunity to welcome you back soon for another outstanding stay.

4/10 - Kém

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Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Not ideal. The hotel hallway smelled of trash my entire stay. Only in the hallway. It smelled as if the dumbster was in the hallway. My bedding was visibly dirty. I requested new bedding. Customer service did come right away which was the only good thing about my stay there. All of my towels had stains on them. I requested more and they brought me more dirty ones so i went ave brought my own.
Lưu trú 2 đêm vào Tháng 1, 2024
Manager trả lời vào 17/01/2024
Dear Guest,We apologize for any inconvenience caused by the odor and cleanliness issues experienced during your stay. Our team strives to maintain a pleasant environment, so this feedback will help us address and rectify any shortcomings. We appreciate your acknowledgment of our prompt customer service, however, we apologize if the replacement towels did not meet your expectations. We encourage guests to bring any concerns to our attention during their stay for immediate resolution.

4/10 - Kém

JOHNEEN, SKOWHEGAN

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Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I've stayed at this property many times and it has gone down hill so much. The bed was hard, free breakfast had limited items and nothing for diabetics, the shower head was one big leak on the outside of the head that could not be fixed, AND neither my husband's or my cellphone worked in our room.
Manager trả lời vào 13/01/2024
Hello JOHNEEN,Thank you for being a valued guest of our property and for taking the time to share your feedback. We apologize for any inconvenience you may have experienced during your recent stay. Rest assured, we appreciate your loyalty and take your comments seriously. Please note that we are constantly reviewing and improving our amenities and services to better meet the needs of our guests. We look forward to the opportunity to provide you with an improved experience in the future.