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Nhận xét về Super 8 by Wyndham Riviera Beach West Palm Beach

2 out of 5
Super 8 by Wyndham Riviera Beach West Palm Beach
4112 W Blue Heron Blvd, West Palm Beach, FL

Nhận xét

5,6
Đánh giá 10 - Xuất sắc. 87/625 nhận xét" "
Đánh giá 8 - Tốt. 131/625 nhận xét" "
Đánh giá 6 - Được. 118/625 nhận xét" "
Đánh giá 4 - Kém. 98/625 nhận xét" "
Đánh giá 2 - Tồi. 191/625 nhận xét" "

5,4/10

Sạch sẽ

6,4/10

Nhân viên & dịch vụ

4,6/10

Tiện nghi, dịch vụ

5,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

4,8/10

Thân thiện với môi trường

Nhận xét

2/10 - Tồi

Solange

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024

8/10 - Tốt

Diane

Thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 27/05/2024
Hello Diane, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

2/10 - Tồi

Shanika

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The carpet in the room was very very filthy and old needs to be changed the smell was horrible the air conditioning unit filter looks like it has not been changed in a very long time. Very disappointing I saw roaches as well eww so disgusting. Best part about it was the Dennys, McDonald’s and the gas stations. This whole hotel needs an upgrade badly. Moldy smell once you walk in cigarette burns on the comforter which made my skin crawl. Never again will I ever come back.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 22/05/2024
Hello Shanika, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 - Tồi

renae

Đi cùng bạn đồng hành
Không thích: Tiện nghi, dịch vụ
This was the most disgusting hotel I’ve ever stayed at! We booked here because it was close to the port for a cruise and it was a huge mistake. The rug was smelly and stained. It smelt like nasty cigarettes, rust stains in the bath tub, dirt all on the floor and bathroom. Broken door knob, stained couch, stains on the walls, etc.. the Indians that run the front office were rude and very unprofessional. I don’t suggest anyone waste their money here.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 04/05/2024
Hello renae,We regret to hear about your experience and appreciate your feedback. We take all guest concerns seriously and will address the issues you mentioned with our team for improvement. Our aim is to provide a comfortable stay for all our guests and we apologize if we fell short in this instance. Please contact management directly to discuss this matter further.

4/10 - Kém

Hyland

Đi cùng bạn đồng hành
Rug was dirty,Bath door nob was broken.exterior walkway was dirty.Shower head was weak
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 20/04/2024
Hello Hyland,We apologize that your experience did not meet expectations. Your feedback will be shared with the relevant teams for further attention. We strive to ensure all areas are well-maintained for future guests' satisfaction and comfort. Thank you for bringing these concerns to our attention.

10/10 - Xuất sắc

Aldair

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All good
Lưu trú 2 đêm vào Tháng 4, 2024
Manager trả lời vào 17/04/2024
Hello Aldair,We are pleased to hear that your stay with us was enjoyable. Your satisfaction is important to us, and we hope to welcome you back in the future.

6/10 - Được

Christine

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Odeur de cigarette dans la chambre
Lưu trú 3 đêm vào Tháng 4, 2024
Manager trả lời vào 12/04/2024
Hello Christine, Nous sommes désolés d'apprendre que vous avez eu une expérience insatisfaisante. Nous encourageons nos clients à signaler tout problème dès qu'il se produit afin que nous puissions agir rapidement et résoudre les problèmes. Votre confort est notre priorité et nous espérons avoir la chance de vous accueillir à nouveau pour améliorer votre expérience.

10/10 - Xuất sắc

Diane

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The price was great. Staff was friendly.
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 09/04/2024
Hello Diane,We're delighted you found our prices appealing and enjoyed the friendly service. Your feedback is appreciated as we strive to ensure all guests have a positive experience during their stay with us.

6/10 - Được

Mark

Đi theo nhóm
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
It was inexpensive, you get what you pay for but it got the job done.
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 07/04/2024
Hello Mark,We're glad to hear that we were able to meet your expectations during your stay. If you have any further feedback or suggestions, please feel free to reach out to our management team. Your input is valuable to us in improving our services for future guests.

6/10 - Được

Chuck, Naples

Thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 09/04/2024
Hello Chuck, We appreciate you choosing to stay with us. Feel free to reach out to us directly with any feedback from your recent visit so we can address any concerns and improve our services.

6/10 - Được

India

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Nice
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 04/04/2024
Hello India, We appreciate your positive feedback and are pleased to hear you enjoyed your stay. If you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us!

4/10 - Kém

CINDY

Khách đi công tác, Đi cùng bạn đồng hành
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I did not like that the walls inside the room were patched up and not painted, there were cob webs in the corners, thumb tacks on the ceiling, stains on the carpet and overall a musty odor. Did not like this; will not stay again.
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 02/04/2024
Hello CINDY, We apologize for the issues you encountered during your stay. Your feedback is important to us and will be shared with our team for improvements. We appreciate you bringing these concerns to our attention and apologize for any inconvenience caused.

6/10 - Được

Arianna

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Tenia olor a cigarro en las habitaciones y el desayuno que incluye no es desayuno es un muffin, de resto el personal amable, bueno para solo ir a dormir durante el viaje
Lưu trú 2 đêm vào Tháng 3, 2024
Manager trả lời vào 02/04/2024
Hello Arianna, Lamentamos saber que experimentó inconvenientes durante su estancia. Agradecemos sus amables palabras sobre nuestro personal. Tendremos en cuenta sus comentarios para futuras mejoras. ¡Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro!

2/10 - Tồi

David

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property in dire need of renovation---door did not fully close---toilet seat not correctly attached---
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 22/03/2024
Hello David,We appreciate your feedback and apologize for any inconvenience caused during your stay. Guest comments help us improve, and we'll address these issues promptly. Thank you for bringing this to our attention.

10/10 - Xuất sắc

Simon

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything good
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 22/03/2024
Hello Simon,We are glad to hear that you had an overall positive experience during your stay. Your feedback is greatly appreciated. Thank you for choosing our hotel for your accommodation needs.

2/10 - Tồi

Estefania

Đi cùng gia đình
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Le doy una estrella pk es obligatorio pero no recomiendo este hotel por nada del mundo , tiene mal olor todo viejo y oxidado
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 22/03/2024
Hello Estefania,We're sorry to hear about your experience, and we value your feedback. We encourage you to reach out to our management team directly to address any concerns you may have regarding your stay. Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future.

10/10 - Xuất sắc

Richard

Convenient
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 22/03/2024
Hello Richard,We appreciate you finding our hotel convenient during your stay. Should you have any feedback to help us enhance our services, feel free to reach out to our management team. Thank you for choosing our hotel, and we hope to welcome you back soon!

2/10 - Tồi

Chris

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
I will not stay here again. extremely dirty room. cigarette burns in bedding. patched but not painted dry wall. huge stains in carpeting.
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 02/03/2024
Hello Chris,We appreciate you sharing your feedback and apologize for any inconvenience you experienced during your stay. Your comments have been noted for our improvement efforts to ensure a more pleasant experience for all guests in the future.

2/10 - Tồi

Gordon

Khách đi công tác
Close this property
This property should be closed. It is horrible. Check for yourself.
Lưu trú 2 đêm vào Tháng 2, 2024
Manager trả lời vào 16/02/2024
Hello Gordon,Thank you for sharing your feedback with us. We appreciate your input and take it seriously. We apologize if your experience did not meet your expectations. We constantly strive to improve and make our guests' stays enjoyable. If you have any specific concerns, we encourage you to reach out to our management team directly.

2/10 - Tồi

Rebecca

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 09/02/2024
Hello Rebecca,We're sorry to hear about your less than satisfactory experience during your stay. We encourage you to reach out to us directly to discuss any specific issues you may have encountered so that we can address them promptly and ensure a more enjoyable stay in the future.

2/10 - Tồi

Jodi, Tallahassee

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This property was booked by mistake and due to an issue with the app. We drove to the property I intended to book, and was informed I did not have a reservation there. After realizing I somehow booked this hotel, we drove here. Upon arrival, I went to enter the lobby and the door would not open. I walked to the other door, and there was a sign that said "use other door". I tried the original door again, which would not open. At this time a staff member walked up from out side and in a very rude tone told said "it's that door". He didn't point just exclaimed. I went to the other door, and he yelled, "it's that door". So I said it won't open do I just pull harder and yanked the door. He stared me down said it was that door and then said there is a button. So I looked for a button, come to find out you have to be buzzed in to the lobby, but there was no way for me to know and not sure why this guy was rude like I was supposed to know this. I then checked myself and coworker into 2 separate rooms. After walking by vagabonds and entering my room, it was obvious that I should not stay here. The smell was over whelming, patched holes covered the walls, ripped blankets, stains on the floor, sheets, and walls. I immediately walked out (coworker never even entered room), I turned in the key and told the desk I could not stay here. They told me to take it up with Expedia. Expedia told me this hotel has to agree to refund. They would not, even with one room never entered.
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 17/01/2024
Hello Jodi,We apologize for any inconvenience you experienced during your recent stay at our hotel. It seems there may have been some miscommunication regarding your reservation and we apologize for any confusion caused by that. Regarding the issues with the lobby doors, we apologize for any frustration you felt. We appreciate your feedback regarding the cleanliness of the room and we will address this with our housekeeping team. For any further assistance regarding refunds, we recommend reaching out to Expedia as they will be able to assist you in resolving this matter.

2/10 - Tồi

Khách đã xác thực

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Do not recommend
The booking process and check in process was easy and quick, but once I got the room it smelled bad and dirty, lights were not plugged in, when I moved drawer to plug in light there were condom wrappers in the back, one open and two unopened, when I called front desk they told me it was cleaned sir, and that's it, when I asked for a manager i was told he would be in the next morning. When I checked out next morning, I was told manager doesn't come in until tomorrow morning, so did not get any resolution from them.
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 16/01/2024
Dear Guest, Thank you for sharing your feedback with us. We appreciate your positive comments about the booking and check-in process. We apologize for any inconvenience caused during your stay. Our team strives to ensure every room is clean and well-maintained. We encourage guests to report any issues immediately so that we can address them promptly. Your concerns have been noted and will be shared with the appropriate departments for further review. We appreciate your understanding and hope to have the chance to make it up to you in the future.

10/10 - Xuất sắc

Calvin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 14/01/2024
Hello Calvin,Thank you for choosing our hotel for your stay! We are delighted to hear that you had an excellent experience during your time with us. Our team works hard to ensure that every guest feels comfortable and well taken care of. If you have any further feedback or suggestions for us, please feel free to reach out. We hope to have the pleasure of welcoming you back soon!

10/10 - Xuất sắc

Greg

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 12/01/2024
Hello Greg,We're thrilled to hear that you had an excellent experience during your stay with us! We appreciate your support and hope to welcome you back soon for another outstanding stay. Please don't hesitate to reach out if there's anything else we can assist you with.

2/10 - Tồi

Antonio

Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 10/01/2024
Hello Antonio, We're sorry to hear about your experience at our hotel. We value all feedback and would appreciate it if you could reach out to us directly to discuss any specific concerns or issues you encountered during your stay. We strive to continuously improve our services and would like the opportunity to address any areas of improvement.

2/10 - Tồi

Eric

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 12, 2023
Manager trả lời vào 24/12/2023
Hello Eric,We're sorry to hear that your experience at our hotel did not meet your expectations. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have so that we can address the issues and improve. We value your input and hope to have the opportunity to make it right for you in the future.

8/10 - Tốt

Brandon

Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 09/12/2023
Hello Brandon,Thank you for choosing to stay with us. We appreciate your rating and hope you had a pleasant experience. If there is anything specific you would like to share with us, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

8/10 - Tốt

Joe

Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 09/12/2023
Hello Joe, We appreciate you choosing our hotel for your stay. If you have any feedback or concerns regarding your experience, we encourage you to reach out to us directly so we can address them appropriately. We hope to have the opportunity to welcome you back in the future.

2/10 - Tồi

Abayomi

Đi theo nhóm
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property is less than a motel. Its not upto standard. This need to be upgraded.
Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 30/11/2023
Hello Abayomi, Thank you for sharing your feedback. We appreciate your input and will take it into consideration for future enhancements. We strive to provide a comfortable stay for all our guests and we regret that we did not meet your expectations on this occasion. Please feel free to reach out to our management team directly with any further concerns or suggestions.

10/10 - Xuất sắc

Antonio

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 11, 2023
Manager trả lời vào 17/11/2023
Hello Antonio,Thank you for sharing your feedback with us. We truly appreciate your positive rating of our hotel. We strive to provide exceptional service and are delighted to know that you had a fantastic experience during your stay. We look forward to welcoming you back on your next visit to our hotel.

10/10 - Xuất sắc

Mark

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close to dining, quiet
Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 04/11/2023
Hello Mark,Thank you for sharing your positive feedback about our hotel's proximity to dining options and quiet atmosphere. We appreciate your kind words and hope to welcome you back in the near future for another enjoyable stay.

4/10 - Kém

Mitchell

Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 27/10/2023
Hello Mitchell,Thank you for your positive review! We appreciate your feedback and are glad you enjoyed your stay at our hotel. We hope to welcome you back soon.

2/10 - Tồi

Tomasz

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel room are very very dirty carpet is so bad I took it in the pictures of the walls the sheets I was going to sleep horrible I stayed there 15 years ago nothing changed it's not renovate strongly not recommended please be advised
Manager trả lời vào 19/10/2023
Hello Tomasz, We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address your concerns with our housekeeping team to ensure improvements are made. Thank you for bringing this to our attention.

2/10 - Tồi

nick

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
They gave me the first room it was filthy dirty and then they gave me a second room was a little bit better after 2 hours laying in bed I noticed something on the ceiling I turned on a light it was blood splatter on the sealant then I I noticed it on the lampshade too bad place do not stay here
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 16/10/2023
Hello nick, We apologize for the inconvenience caused during your stay. Please contact our front desk immediately so we can address the issue and find a solution for you.

4/10 - Kém

Vayden

Đi cùng gia đình
Không thích: Tiện nghi phòng
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 11/10/2023
Hello Vayden,It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 - Kém

Deborah

Thích: Nhân viên & dịch vụ, tiện nghi phòng
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 04/10/2023
Hello Deborah,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 - Tồi

Jason

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The online description was a total lie. The rooms were nasty. Nothing worked and nothing was available.
Lưu trú 1 đêm vào Tháng 8, 2023
Manager trả lời vào 01/09/2023
Hello Jason, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

2/10 - Tồi

Jorge

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
What a terrible hotel.
Lưu trú 1 đêm vào Tháng 7, 2023
Manager trả lời vào 25/07/2023
Hello Jorge, I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.

10/10 - Xuất sắc

Rasheeyda

Lưu trú 1 đêm vào Tháng 6, 2023
Manager trả lời vào 24/06/2023
Hello Rasheeyda,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 - Tồi

Shunda

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Roaches in the microwave sheets has burn holes an the tub couldn’t even shower dirty tub an bathroom horrible
Lưu trú 1 đêm vào Tháng 6, 2023
Manager trả lời vào 16/06/2023
Hello Shunda, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 - Được

Samuel

Thích: Nhân viên & dịch vụ
Not bad for its price, trailer parking is the main reason I stayed here since i Had to unload a car an drive it for a the show weekend while I left the truck an trailer. Nothing happened to them.
Lưu trú 3 đêm vào Tháng 5, 2023
Manager trả lời vào 05/06/2023
Hello Samuel, Thank you for your assessment of our hotel and the facilities we offer. I am sorry to hear that you found parking to be inconvenient and I want to let you know that we take your suggestions to heart and are reconsidering the available choices. We try to accommodate everyone and offer the best parking possible but unfortunately, we dont always manage to do so. Your insight is invaluable and will help us to better the quality of the facilities that we have on offer.

8/10 - Tốt

Mike

Lưu trú 1 đêm vào Tháng 5, 2023
Manager trả lời vào 22/06/2023
Hello Mike,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 - Kém

Alicia

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Very shoddy given the high price. I would Not stay here again nor recommend it.
Lưu trú 1 đêm vào Tháng 5, 2023
Manager trả lời vào 30/05/2023
Hello Alicia, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

8/10 - Tốt

David

Thích: Nhân viên & dịch vụ
It’s good for its category
Lưu trú 3 đêm vào Tháng 5, 2023
Manager trả lời vào 12/05/2023
Hello David,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

2/10 - Tồi

Jaleka

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Dennys food was around the conrner
Lưu trú 3 đêm vào Tháng 4, 2023
Manager trả lời vào 06/05/2023
Hello Jaleka, I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

4/10 - Kém

Mathieu, HENDERSON

Khách đi công tác
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
to expensive for the quality of the rooms, dirty carpet, walls, un finish wall repairs, burned bath tub from cigarettes. bed where low average, internet very slow, took 3 attempts to get a proper keys to work to enter the room.
Lưu trú 1 đêm vào Tháng 5, 2023
Manager trả lời vào 04/05/2023
Hello Mathieu, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.

2/10 - Tồi

Betty

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was suppose to be smoke free. You could smell the cigarettes,the bedding was all holes from cigarette burns. The floors were dirty. The ice machine did not work. The breakfast was a joke. The juice machine was broke and they had some packaged muffins. We paid way too much for this low kept property.
Lưu trú 1 đêm vào Tháng 4, 2023
Manager trả lời vào 04/05/2023
Hello Betty, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

2/10 - Tồi

Betty

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
A. Non smoking room with cigarette holes in all the bedding. Smelly, dirty.
Lưu trú 1 đêm vào Tháng 4, 2023
Manager trả lời vào 04/05/2023
Hello Betty, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

2/10 - Tồi

EDWIN

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The condition of the room was deplorable. Dirty, broken windows, spakling on the wall, in the process of painting it. Worse yet, was shady mem and women who appeared to be engaging in illegal activities such us drug use and more. Terrible and unsafe hotel.
Lưu trú 8 đêm vào Tháng 4, 2023
Manager trả lời vào 27/04/2023
Hello EDWIN, I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

2/10 - Tồi

Robert

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property and room quality were not even close to the representation on its website.
Lưu trú 1 đêm vào Tháng 3, 2023
Manager trả lời vào 04/05/2024
Hello Robert, We regret to hear about your experience and appreciate your feedback for our continued improvement. We always strive to meet expectations and will address any discrepancies to align with our guests' expectations. Thank you for bringing this to our attention.