"Stayed 6 nights with just me and my 6 year old daughter. Biggest complaint is that we never received full housekeeping services. On day 3, requested housekeeping but they just made the bed and didn’t provide new towels or cleaning or anything like that. No microwave was very problematic for us. Used the text line to hopefully get assistance in securing horseback riding for the next day but was just given a number to call and told that they couldn’t make outside reservations for us. Expensive as to be expected. Very unpleasant and random sewage smells throughout property and waterpark. TV guide didn’t match what was actually playing and very few channels available so that was slightly frustrating. The positive…easy parking and decent room across from waterpark. Resort pools were basically empty which was nice. Staff were nice. Waterpark was smaller than I anticipated but fun. Overall, enjoyable stay but disappointed in housekeeping, smells, and concierge services. I would stay again, but maybe just 1-2 days for the waterpark and find a nicer place for the rest of the trip!"
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