Khách sạn West Springfield , Springfield

"Never again! This is rundown place sitting on old glory. The staff Faris totally missed the point of making a great firs impression when he showed me a room and then gave me another when I specifically asked to see "the room " I was buying not a room I went back and confronted him about it, so I did get another room again Room was musky and damp kinda dungeon feel, with all kinds of splatters of unknown origin everywhere. I have never seen such a dirty windows, it it a miracle any light can make...

"Service ok"

"Convenient location. Simple check in process. Good sized room with a comfortable bed. Coffee maker and mini fridge in the room. Tub and shower with good water pressure. Pleasant and professional staff. Outdoor pool and jacuzzi were clean and working well. Plenty of parking and numerous shops and restaurants nearby."

"The property was nice and clean near a lot of places to eat and 5 minutes from the Mall"

"Everything about this place was spot on! Very friendly staff and helpful!"

"Good"

"Good breakfast"

"A nice property. The front revolving door was great but the door next to it was an enclosed area that really smelled like a horrible case of mold. This is within one of the front doors so I was surprised nobody seemed to notice it. The breakfast was okay but overpriced."

"Food ok"

"Overall, I enjoyed my stay and had no major issues. One thing, however, was disappointing. On Monday, I saw someone who looked like a manager — he came in, hugged the receptionist, and then went into the kitchen — wearing a cap with what appeared to be a Palestinian/Hamas flag or symbol. It was pretty clearly visible and looked like a political statement. I understand everyone has their own views, but honestly, being part of the Hilton group, I would not expect to see this kind of political...