4/10 - Kém
Ashley
Đi cùng gia đình và trẻ nhỏ
24/05/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room smelled of sweat and cigarettes so we opened the sliding glass door and went to the front desk where we were met with a terrible rude attitude. It took a few minutes for the person at the desk to realize we were even standing there because he was watching a movie on his phone. Before I could I even finish my sentence explaining the smell in the room, I was interrupted and told “sorry, no refunds“ I told him I wasn’t there for a refund, but was hopeful we could get a different room that may be smelled better. He told me we were assigned a room and they’re not changing it. I chalked it up as a loss, took the kids to the room and changed into bathing suits. We walked into the pool room, and there were about 15 other people in there BLARING loud music. A couple began fighting and arguing so we moved to the opposite end. The children were rough playing and hitting each other with pool toys and in turn hitting the people around them. My daughter got smacked right in the face with a pool noodle to which the other parent responded “tell your kid to be tougher and get over it or get out” so to avoid an argument that’s exactly what we did. She decided to go into the hot tub instead and within 2 minutes of being in there she screamed and said I got cut. She came out of the hot tub and her leg was pouring blood. My husband went in to see what happened and there were broken, extremely sharp tiles all along the edge that she had cut herself on.
Ashley
Lưu trú 1 đêm vào Tháng 4, 2024