6/10 - Được
Rochelle
Đi cùng gia đình
27/05/2024
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
The room is what it is for how old the property is and for the price. It wasn’t terrible but left quite a lot to be desired. The rooms have been redone but the cleaning is rushed and we had shaved hairs left in our ice bucket. I don’t even know. The service is what made me leave a poor review. Half of us happened to get sick on our stay so we put the do not disturb sign on our door to give us a little more time as we left the room a little later the next morning around 10:30am. We saw the cleaners out so we removed our do not disturb sign. We came back to the room around 9pm and our room wasn’t cleaned. That’s ok; not a big deal but as we were sick the previous night, my husband went to the office to ask for 4 fresh towels. The attendant got a little upset with him and said well sorry housekeeping left at 3pm. Nothing I can do. My husband replied you don’t have extra towels or anything? To which she replied well it’s not like you have to shower every day; you’re not rolling around in the mud. A few more heated comments were made and he mentioned a few of us were sick and we just needed fresh towels. She seemed to change her tune a bit and said there’s an empty room - you can have theirs. Anyway, it’s fine if you need a place to stay, but don’t expect them to be helpful if you have extenuating circumstances. I’ll probably opt to pay a little more and try another hotel on our next trip up to Yellowstone.
Rochelle
Lưu trú 3 đêm vào Tháng 5, 2024