4/10 - Kém
Lisa
Đi cùng gia đình và trẻ nhỏ
19/06/2025
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The photographs on the website were misleading. We rented a cabin to sleep 6 people. It was so small with no place to sit other than the kitchen table. We were under the impression that we would have a room with a sofa. When we booked the cabin, it was not made clear that the upstairs was a totally separate cabin. The guests in the upstairs cabin were extremely noisy in the mornings and late at night. At the beginning of our stay, I asked management to move us to a cabin with a sofa. The next day, I followed up with management, and they said they were working on it. I never heard anything back after that.
Also, when we first arrived, there was not any soap at the bathroom sink and not enough shampoo in the dispenser. Even when it was full, it was difficult to pump out.
In regard to the kitchen, there were minimal utensils with some basics missing, including scissors, a spatula and a colander to drain spaghetti. To top it off, the day before we left, one of the kitchen cabinet doors literally fell apart.
It was not worth paying $500/night, and if we hadn't already paid, we would have tried to move to other lodging.
On the positive side, we were conveniently located to Yellowstone National Park. Also, are cabin was conveniently located to the laundry room.
Lisa
Lưu trú 7 đêm vào Tháng 6, 2025