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"My first time &"

"Excellent service "

"AC issues. Room was cold and heat did not work. Called the front desk and a repairman came to room and had to go into the ceiling of the bathroom to fix. He said the heat was off. Room warmed up but got too hot and the thermostat did not seem to control the temp, so turned off unit. Reported the problem at check out, needed to be repaired. "

"Clean hotel, central location. - can get very crowded during conventions. Check in early - mobile or kiosk if possible. Long lines for check ins with multiple rooms. Lots of construction in parking lot areas. "

"Property is easy to get to and convenient to the businesses I frequent when in Reno. "

"TV remote was missing and I looked for it under and behind the drawer. I found empty soda bottles and food wrappers. No Tv remote was found. I asked for a replacement TV remote. Service was not answering the call immediately. My call was put on hold then disconnected. It took me several calls and a couple of hours to ask for the replacement. The house service brought a replacement while we were out for dinner which didn’t work with the TV in our room."

"Its not a bad place to stay, I would say one of my complaints would be the pool area, it seemed to be lacking a little cleanliness. I sat down at a chair and there was dirty diapers left next to me on the table. We also had someone messing with our door that conjoins the rooms. Someone was messing with the lock and that kind of made us uneasy. I would also recommend getting a room higher than the 6th floor because I noticed the freeway was very loud at night if you are a light sleeper. "

"When I attempted to check in for my stay"

"Great staff and rooms are updated. Casino is big but not so large that you get lost. Food was pretty good and it was close to everything and affordable. "