I'm sorry your relatives were disturbed by other guests. Our intention is to provide a quiet, welcoming environment for all guests. By and large travelers understand that hotel stays come with an element of consideration for people around them, but as you said, some people don't always get it. When that happens, our staff is more than willing to help. All we ask is that we be informed of the problem. The acoustics are such that sometimes a staff member doing hourly hall checks late at night will not hear activity inside a room that the person beneath the room does. I know it can be uncomfortable to call the front desk and 'complain' about noise from another guest, but it's okay to do it. Odds are those guests simply don't realize how sound travels and have little problem dialing it back once asked.

Thank you for your feedback. It is especially helpful to Spark at this time because as a new brand, the concept is still being established. The items you mentioned, furnishings, lack of in room microwaves, etc. are the current Spark by Hilton brand standard. Those aren't things that we at the hotel are able to change. This is why we value your feedback, hearing from guests like you helps the brand team leaders better conceptualize and evolve the Spark room. Many of us share your hopes what we will be able to add microwaves and more inviting and comfortable furniture in the future.

Thank you for your recognition of our staff and their efforts to keep our hotel clean and nice. You're correct in your assessment of Spark, we are Hilton's newest brand and our goal is to provide a streamlined experience for guests who have found other Hilton brands to offer more than they want from a hotel. That being said, as a brand, Spark remains a work in progress and your feedback is extremely helpful and appreciated as it can help shape what Spark becomes over the upcoming year.

Thank you so much. We're pleased you like our new Spark by Hilton look. Our Housekeeping staff is delighted with the new room designs and take a lot of pride in keeping them looking fresh and SPARKling.

Thank you so much.

Dear Ronald,Thank you for the outstanding 10/10 review! We're thrilled to hear that you had a pleasant overnight stay during your holiday travels. It's fantastic to know that our friendly and available staff and the convenient location off 81 added to your positive experience. We appreciate your kind words and look forward to welcoming you back in the future!Sincerely, Hotel Manager

There is a lot of new happening at our hotel at 150 Wingate Drive in the coming weeks as we are in the midst of a full renovation, refurbishment, and rebranding. Hope to see you in February and give you an opportunity to experience what our hotel will reemerge as.

I’m sorry the bed wasn’t comfortable. I do have some good news for you and anyone reading this. We are in the process of a full top to bottom renovation and facelift and are only a couple weeks away from offering brand new and crazy comfortable beds. Along with brand new everything else. Hope to see your again.

Dear Andrew,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay due to the pancake machine, lobby construction, and pool closure. We're actively working to improve our facilities and appreciate your understanding. Your insights are valuable, and we hope to have the opportunity to provide you with an enhanced experience on your next visit.Sincerely, Hotel Manager

Dear Anthony,Thank you for choosing our property and for sharing your wonderful experience. We're thrilled to hear that you and your wife had a comfortable stay, and we appreciate your positive comments about our inviting reception area and warm service. Your feedback on the cleanliness and comfort of the room is valuable to us. While we're glad you found the continental breakfast satisfying, we'll certainly take note of your input on variety. We look forward to being your preferred way station on your future trips back home!Sincerely, Hotel Manager

Dear David,We sincerely apologize that your stay fell short of expectations. Your feedback regarding the uncomfortable bed, the need for updates, and the disturbance caused by highway noise is truly valuable to us. We strive to offer a comfortable and pleasant stay for all our guests. Rest assured, we take your comments seriously and will address these issues to enhance the quality of our accommodations. Your insights aid us in making necessary improvements, and we hope for the opportunity to better serve you in the future.Sincerely,Hotel Manager

Dear Katherine,We're thrilled to hear about your positive experience! Thank you for highlighting our friendly front staff, the cleanliness of your room, and the enjoyable breakfast selection. Providing exceptional service and a pleasant stay is our top priority, and we're delighted that we met your expectations. Your kind words motivate us to maintain our standards and continue delivering memorable experiences. We look forward to welcoming you back for another fantastic stay when your travels bring you our way again!Sincerely,Hotel Manager

Dear Deborah,Greetings! It's fantastic to hear that your stays at the hotel have been consistently great without any surprises. We appreciate your loyalty and are thrilled to have provided you with enjoyable and consistent experiences. We look forward to welcoming you back for another excellent stay!Sincerely,Hotel Manager

Dear Guest,Thank you for taking the time to give us your feedback on your stay. We appreciate it! I hope we can turn that 6 into a 10 next time you are passing through our area so we can give you another chance to experience our hotel's best features. We're always striving to improve and have noticed even small things can make a big difference in the overall experience.Sincerely,Hotel Manager

Dear Elaine,Thank you so much for your perfect score! We are absolutely thrilled that you had a flawless experience during your stay with us. Delivering outstanding service and ensuring our guests have a memorable time is our top priority, and we're delighted that we achieved that for you. If there's anything you particularly loved about your stay or any specific highlights you'd like to share, we'd be thrilled to hear more about them. Your feedback helps us understand what we're doing right and motivates our team to keep up the excellent work. It would be an absolute pleasure to host you again in the future. Sincerely,Hotel Manager

Dear Karen,Thank you for your positive feedback about our property. We're glad to hear that you found it lovely, clean, and updated. We appreciate your perspective on the flooring in the guest rooms and the noise level it may cause. Your input is valuable, and it helps us understand the preferences of our guests. We'll certainly consider such feedback for future improvements. It was a pleasure hosting you, and we hope to welcome you back in the future.Sincerely,Hotel Manager

Dear Gary,Thank you for bringing these issues to our attention. We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us as we continuously strive to improve our services. Regarding the outlet in your room, we apologize for the inconvenience caused. We will have our maintenance team inspect and repair the outlet to ensure it is in proper working condition for future guests. We also appreciate your feedback about the lighting in the room. We understand the importance of well-lit spaces for our guest's comfort and convenience. We will review the lighting situation in the room you stayed in and make the necessary adjustments to improve the overall lighting quality. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

Dear Leo,Wow! Thank you so much for your incredible ten-star rating! We are absolutely thrilled to hear that you had such an extraordinary experience during your stay at our hotel. Your feedback is truly appreciated and serves as a motivation for our team to continuously provide the highest level of service and comfort to all of our guests. We are honored to have had the opportunity to host you, and we cannot wait to welcome you back for another outstanding stay. Sincerely,Hotel Manager

Dear Carol,Thank you for taking the time to provide detailed feedback on your stay. We're pleased to hear that you were impressed with the cleanliness of your room and that you appreciated the uncarpeted floors. It's wonderful to know that our front desk staff was friendly and kind and that your request for a "disabled room" was accommodated. Your recognition is appreciated. We apologize for the disappointment you experienced with the complimentary breakfast. We'll use your feedback to improve our breakfast offerings. Your overall satisfaction is important to us, and we're glad to hear that you came away happy. Thank you for choosing to stay with us, and we look forward to serving you again in the future.Warm Regards,Hotel Manager

Dear Kathrine,Thank you for your feedback. We're pleased to hear that you had a positive interaction with the lady who checked you in and that you found the room and bed comfortable. We apologize for the inconvenience caused by the noise from the stairway door. Your feedback is important, and we will work to address this issue and ensure a quieter experience for our guests in the future. We appreciate your understanding and hope to provide you with an even better stay on your next visit.Sincerely,Hotel Manager

Dear Sandra,Thank you for taking the time to leave your kind feedback. We are delighted to hear that you found our hotel clean and convenient. It's our goal to provide a comfortable and hassle-free experience for all our guests. If you ever need accommodations in the future, we'd be more than happy to welcome you back. Wishing you safe and enjoyable travels!Sincerely,Hotel Manager

Dear Melissa,Greetings! We're thrilled to hear that you had a comfortable night's sleep with our comfortable bed and that your room was clean. Providing a restful and clean environment is our priority, and your positive feedback is greatly appreciated. We look forward to welcoming you back for another pleasant stay in the future. Thank you for choosing our hotel!Sincerely,Hotel Manager

Dear Laura,Thank you for your wonderful review! We're thrilled to hear that you had a great experience at our hotel. We take pride in maintaining a clean and well-kept property, and we're glad that you noticed and appreciated it. It's fantastic that our staff provided friendly service, and that you found the check-in process efficient. We're also delighted to hear that you enjoyed our variety of breakfast choices, and that you found the bed comfortable and the bathroom clean. We apologize for the inconvenience regarding the closure of the workout room and pool due to maintenance and repair. We understand the importance of these amenities and we appreciate your understanding. We're glad that despite this, your stay was still comfortable. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future. Thank you for choosing our hotel!Sincerely,Hotel Manager

Dear Kelley,Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

Dear James,Thank you for sharing your positive experience during your stay with us. We're delighted to hear that you found the rooms very clean and that our hostess provided excellent service to all guests, regardless of their appearance. It's great to know that you had a convenient and pleasant stay, including a good breakfast. We appreciate your recommendation and look forward to welcoming you back on any future travels.Sincerely,Hotel Manager

We are sorry that you arrived here expecting a pool. We do not want any guest to have their hopes set on something we don't currently offer. Months ago we removed all mention of a pool from our information on Expedia. I am thankful for the many guests who have helped us dissiminate this information via their reviews. We anticipate the pool being closed thru Jan 2024. The remodeling of the fitness center should be comeplete by the week of the 23rd

Dear Tao Ching,Thank you for your rating! We're pleased to see you had a positive experience, but there may be room for improvement. If you have any specific feedback or suggestions for how we can earn a higher score in the future, please feel free to share. We look forward to providing you with an even better experience during your next stay. Thank you for choosing our hotel!Sincerely,Hotel Manager

Dear Deborah,Thank you for taking the time to rate your stay at our hotel. We value your feedback and strive to provide a five-star experience for all our guests. If there is anything specific that we can do to improve and earn a five-star rating from you in the future, please don't hesitate to let us know. We appreciate your business and hope to have the opportunity to welcome you back for an even better stay.Sincerely,Hotel Manager

Dear Janet,Thank you for your review! We're thrilled to hear that you found our hotel to be centrally located to the university. We understand the importance of convenience and proximity, especially for guests visiting the university. We appreciate your feedback and hope that our location added to the overall convenience and enjoyment of your stay. We look forward to welcoming you back in the future for another pleasant experience.Sincerely,Hotel Manager

Dear Carol,Thank you for your review! We're glad to hear that you found our hotel to be convenient. We strive to provide a convenient and hassle-free experience for our guests. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another convenient stay.Best Regards,Hotel Manager

Dear William,Hello! We appreciate your positive feedback! It's great to hear that you found our hotel quiet, clean, and comfortable. While some furnishings may show signs of wear, we're committed to providing quality service. We look forward to being your choice for future travels and providing you with another enjoyable stay. Thank you for your support!Sincerely,Hotel Manager

Dear Missy,Thank you for your review of our hotel. We are delighted to hear that you found our hotel to be very nice and clean, and that our staff was friendly and accommodating. We apologize for any inconvenience caused by the cleaning staff. We strive to strike a balance between providing efficient service and respecting our guest's privacy. Your feedback is valuable to us, and we will address this issue with our cleaning staff to ensure a more seamless experience for our guests in the future. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for an even better stay.Sincerely,Hotel Manager

Dear Edelmira,Thanks for staying with us and your perfect rating. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Sincerely, Hotel Manager

Thank you. We pride ourselves on treating our guests as guests, or 'friends we hadn't met before'. I'm sorry the rooms weren't all we try to make them. We are starting a hotel wide renovation and refurbishment (you may have noticed the shipping containers on the far end of the parking lot) and soon our hotel will be all new again.

Dear Mary,That's wonderful to hear! We're delighted that our hotel's location was convenient for your journey home. We greatly appreciate your feedback and are thrilled to know that you would consider staying with us again. It would be our pleasure to welcome you back in the future and provide you with another enjoyable stay. Thank you for choosing our hotel, and we look forward to serving you again soon.Sincerely,Hotel Manager

Dear Lynn,Thank you for your perfect 10 out of 10 rating! We're thrilled to hear that you had an excellent experience during your stay. If you have any specific feedback or suggestions for us, please feel free to share. We look forward to welcoming you back for another outstanding stay in the future.Sincerely,Hotel Manager

Dear Frank,Greetings! Thank you for your positive feedback! We're delighted to hear that you found our facilities to be good and that our staff provided a great performance. We're also pleased that our location, with its easy access to the interstate, met your needs and added to the convenience of your stay. We hope to have the pleasure of hosting you again in the future for another excellent experience.Warm Regards,Hotel Manager

Dear Walter,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely,Hotel Manager

Dear Joseph,Thank you for your feedback! We're pleased to hear that you found your room clean, had a positive experience with our staff, and enjoyed our convenient location. If you have any additional comments or suggestions, please feel free to share them with us. Your feedback is valuable, and we look forward to hosting you again in the future.Sincerely,Hotel Manager