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"I had an unpleasant experience at touchstone resort. I checked in and got a room. After a while, we realized that the kitchen sink is half filled w water and there is no water supply, the faucet is wrapped by a maintenance rag. We were shocked and we had to rush to the restaurant for dinner as it closes at 8pm. We reported it to the front desk before dinner, then they said they know and they need to move us to another room. Why would they give us this room at first??? When we get the new key, we needed to pack our stuffs and moved to another room which is farther that we had to drive at night time. When we got to the new suite, it's nicer and bigger however the kettle is rusted and the kettle whistle is missing, the towel hanger is falling apart in the bathroom, the sliding door is not lockable, not working. I see hair on the pillows. It seems like it's not well maintained during off season. I'm glad that I'm only staying for one night. But the lake view is nice. "

"All was great"

"We booked thru hotels.com. We were completely miss led and left early our selection were made based. On the hotel having a hot tub and was lied to. No hot tub so basically I got soaked for $500 for one night stay when the only reason I booked there was for a hot tub. Under these circumstances you are completely scamming customers "

"A great place to stay, really nailing everything. Clean, updated rooms, friendly staff and solid options for breakfast."

"Very good"

"This was a beautiful weekend getaway, despite the rainy weather we enjoyed the barrel saunas and hot tub and comfortable room, will be visiting again for sure!"

"We had a wonderful experience. The staff were nice, the swimming pools were clean and the restaurants had delicious meals. The climax of my trip was the experience at the hydrospa."

"Clean room , staff friendly and accommodating , breakfast good, air conditioning fine … everything was wonderful "

"I recently had the pleasure of staying at this hotel, and I cannot recommend it highly enough. From the moment I arrived until checkout, every aspect of my experience exceeded expectations. The kitchenette in my room was a fantastic feature – well-equipped, clean, and incredibly convenient. It's rare to find such a thoughtfully designed space that actually makes you feel at home rather than just passing through. The location is absolutely perfect, with easy access to everything I needed during my visit - note there is a pharmacy, hotels and the Muskoka Discover Centre around the corner. But what truly sets this hotel apart is the extraordinary staff. When I checked in, I was exhausted from traveling and half-jokingly mentioned to the woman at the front desk that I desperately needed chocolate cake. I honestly didn't expect anything to come of it – after all, the hotel doesn't serve chocolate cake. But to my absolute amazement, she took my request seriously and promised to find some for me. I thanked her politely but privately wondered how on earth she was going to make that happen. Well, she did. The dedication and genuine care this staff member showed went so far above and beyond normal hospitality that I'm still impressed. It's this kind of personal attention and willingness to go the extra mile that transforms a good hotel stay into an unforgettable one."