4/10 - Kém
Brent
22/05/2024
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
The property is fine, probably the best place in the area out of very limited options. I was in town to attend an important funeral. I checked in in Fri and the funeral was on Sat. I had booked my room to stay Sun. Then check out on Mon. However,on Sat evening it was clear that the family wouldn't need my help on Sun. So I decided to leave one day early. When I got to the motel that Sat. night I stopped by the desk to tell them of my chanfe of plans. Sunday was also Mother's day and I wanted to get home with time to take my mom to dinner. That morningI went to check out expecting to be charged for only the 2 nights but my invoice was for all 3 nights as first booked. I was told nobody there had permission to to make changes to bookings. When I asked if I might ask the manager to adjust my invoice. That person wasn't in town and won't be back for a week. So I asked to get them on the phone which they did. But that's when things wrnt from bad to a rip off! I was told that they do not give refunds if you check out early. I pointed out that is not mentioned in the cancelation policy when I made the booking. Then I was told I booked through Expedia so complain to them,.. then they hung up. So once home I did complain to Expedia through the process of texting with a "real person". Who told me they would request a refund and to stay connected. After waiting the agent said they were told the manager was out of town for a week but Expedia would follow up at the endoftheweekcanyouguesswhathappenednextNOTHING