Search Hotels in Woodlands Town Center, Houston

"Very clean and the staff were amazing. It was just an issue with the jacuzzi not working. The water was not hot"

"yes"

"Property was ok .. pretty clean … unfortunately the staff wasn’t too nice .. and definitely do not relay messages to the housekeepers.. my sheets had stains on them and asked a couple of times to change them yet it wasn’t done … we bought sheets and used them instead… especially since we traveled with an 8 month old and we stayed in town for a week "

"I recently stayed at this property and had a very concerning experience. During my stay, I encountered what appeared to be bed bugs, which I reported immediately and documented. What was equally concerning was how the situation was handled afterward. I was told Kenyon (The Manager) would follow up, but despite calling the hotel numerous times and sending multiple emails, I received little to no communication. It took repeated effort on my end just to get a brief response. When I did connect with Kenyon, the interaction was rude, and extremely dismissive and lacked urgency, which is not appropriate given the nature of the issue. I was also told at the front desk that a resolution would be provided, but there has been no follow-through. Regardless of where you stay, situations can happen. What matters is how they are handled, and in this case, the lack of communication and accountability was disappointing. I would strongly recommend that future guests carefully inspect their rooms upon arrival.. OR better yet.. Just stay elsewhere, not worth the BED BUGS and rude manager. "

"Perfect place to stay prior to flying out! "

"Excellent "

"Clean, comfortable, great friendly staff"

"The hotel was gorgeous. Very great for the price. The breakfast was good and the hotel was nicely decorated. I don’t have any complaints. The staff was friendly and I didn’t have any issues. "

"This was the worst stay of my traveling experience . My door was broke so my key card didn’t work ! They were out of towels the entire time ! It was really a disaster."