Tất cả nhận xét được hiển thị đều là từ trải nghiệm thật của khách. Chỉ những khách đã đặt kỳ lưu trú với chúng tôi mới có thể gửi nhận xét. Chúng tôi xác thực nhận xét theo nguyên tắc của mình và đăng tất cả nhận xét, dù tích cực hay tiêu cực.Thông tin thêmMở trong cửa sổ mới
Đánh giá 10 - Xuất sắc. 310/717 nhận xét" "
10 - Xuất sắc
310
Đánh giá 8 - Tốt. 170/717 nhận xét" "
8 - Tốt
170
Đánh giá 6 - Được. 94/717 nhận xét" "
6 - Được
94
Đánh giá 4 - Kém. 72/717 nhận xét" "
4 - Kém
72
Đánh giá 2 - Tồi. 71/717 nhận xét" "
2 - Tồi
71
8,2/10
Sạch sẽ
8,2/10
Nhân viên & dịch vụ
7,4/10
Tiện nghi, dịch vụ
8,0/10
Điều kiện & cơ sở vật chất nơi lưu trú
8,0/10
Thân thiện với môi trường
Nhận xét
10/10 - Xuất sắc
Barbara
26/05/2024
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Nice location
Barbara
Lưu trú 3 đêm vào Tháng 5, 2024
2/10 - Tồi
Trevor
26/05/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Trevor
Lưu trú 1 đêm vào Tháng 5, 2024
6/10 - Được
octavio perez, Aurora
Đi cùng gia đình
25/05/2024
They dont clean our room inthe 3 days we are there ,and dont change the towells at all
octavio perez
Lưu trú 3 đêm vào Tháng 5, 2024
Guest Relations Specialist trả lời vào 26/05/2024
Hi Octavio,We apologize for any inconvenience you experienced during your stay with us at Comfort Inn & Suites Wyomissing/Reading. Our housekeeping staff aims to ensure rooms are cleaned regularly and towels are changed as per our standard protocol. It appears there was an oversight in this instance, which is not reflective of our usual high standards. We appreciate your feedback and will address this with our team to prevent future occurrences.
4/10 - Kém
Sylvain
Đi cùng bạn đồng hành
24/05/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Besoin d un rafraîchissement
Sylvain
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Relations Specialist trả lời vào 26/05/2024
Hi Sylvian,Thank you for choosing Comfort Inn & Suites Wyomissing/Reading. We appreciate your feedback and apologize for any inconvenience caused by any outdated aspects of our facilities. Our team is committed to continuously improving our hotel to ensure a comfortable and enjoyable stay for all guests. Please rest assured that we take your comments seriously and will strive to address any areas in need of refreshment to enhance the overall experience for our valued guests. Thank you for bringing this to our attention.
10/10 - Xuất sắc
Wanda
19/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Bien
Wanda
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Relations Specialist trả lời vào 20/05/2024
Hi Wanda,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
10/10 - Xuất sắc
Jose, Elmhurst
Đi cùng gia đình
18/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excelente
Jose
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Relations Specialist trả lời vào 21/05/2024
Hi Jose,Thank you for being our guest at Comfort Inn & Suites Wyomissing/Reading. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
10/10 - Xuất sắc
Brian
Đi cùng gia đình
17/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent
Brian
Lưu trú 3 đêm vào Tháng 5, 2024
Guest Relations Specialist trả lời vào 18/05/2024
Hi Brian,Thank you for being our guest at Comfort Inn & Suites Wyomissing/Reading. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
10/10 - Xuất sắc
Andrew
Đi cùng bạn đồng hành
12/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Rooms are always clean quiet and comfortable.
Andrew
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Relations Specialist trả lời vào 13/05/2024
Hi Andrew,Thank you for choosing Comfort Inn & Suites Wyomissing/Reading. We greatly appreciate your positive feedback regarding the cleanliness, tranquility, and comfort of our rooms. Maintaining a high standard of cleanliness and providing a serene atmosphere for our guests are among our top priorities. It's wonderful to hear that we've met your expectations in these aspects, as we strive to ensure each guest enjoys a pleasant stay. Your satisfaction is paramount to us, and we look forward to welcoming you back for another enjoyable experience in the future.
10/10 - Xuất sắc
Alexa
Đi cùng bạn đồng hành
12/05/2024
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was my first time booking a hotel and I had a wonderful experience. Everything was so fast and easy. The staff was super sweet and everything was clean and calm. Lots of great food and shops around. Definitely would come back again if the need arises!
Alexa
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Relations Specialist trả lời vào 13/05/2024
Hi Alexa,We're thrilled to hear about your fantastic first-time experience at our Comfort Inn & Suites in Wyomissing/Reading! Our team works diligently to ensure a seamless and efficient check-in process, paired with exceptional service throughout your stay. Maintaining cleanliness and providing a serene ambiance are top priorities for us, contributing to the overall comfort of our guests. It's wonderful to know you enjoyed the convenience of nearby dining and shopping options. Should your travels bring you back to the area, we'd be delighted to welcome you again!
10/10 - Xuất sắc
elo
Đi cùng bạn đồng hành
10/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very cool and clean
elo
Lưu trú 2 đêm vào Tháng 5, 2024
Manager trả lời vào 10/05/2024
Hello elo,We are glad to hear that you found our hotel cool and clean during your stay. We strive to maintain high standards of cleanliness for all our guests' comfort. If you have any further feedback or concerns, please do not hesitate to contact us directly.
10/10 - Xuất sắc
Joshua
Đi cùng gia đình
08/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Cheap and clean. Bathroom door wouldn't latch but not a big deal
Joshua
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Relations Specialist trả lời vào 08/05/2024
Hi Joshua,We appreciate your feedback and are pleased to hear that you found our Comfort Inn & Suites in Wyomissing/Reading affordable and clean. Our team strives to maintain high standards of cleanliness to ensure a comfortable stay for all guests. Regarding the bathroom door latch issue, we apologize for any inconvenience caused and will address this promptly to ensure it does not impact future guests' experiences. Thank you for bringing this to our attention, and we hope to welcome you back for an even better stay in the future.
8/10 - Tốt
Mariana
03/05/2024
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Mariana
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 04/05/2024
Hi Mariana,Thank you for taking the time to share your experience with us at Comfort Inn & Suites Wyomissing/Reading. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
4/10 - Kém
Clay
03/05/2024
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Room very tired - scuffed walls and finishes pulling away from walls. Friendly and accommodating overnight staff. No maid service during stay. Is that a new thing since Covid?
Clay
Lưu trú 2 đêm vào Tháng 4, 2024
Manager trả lời vào 04/05/2024
Hello Clay,We appreciate your feedback on the condition of the room and are pleased to hear you found our overnight staff friendly and accommodating. Maid service adjustments have been made in line with current health and safety protocols. For further information or assistance, please do not hesitate to contact our management team.
10/10 - Xuất sắc
Debra
02/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean. Great breakfest.
Debra
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 04/05/2024
Hello Debra,We appreciate your positive feedback on our cleanliness and breakfast offerings. If you have any other comments or suggestions, feel free to reach out to our management team directly.
6/10 - Được
Edward
Khách đi công tác
02/05/2024
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
One set of lights in room non- working. Check in person friendly. Check out person in morning very accommodating & pleasant.
Edward
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 04/05/2024
Hello Edward, We appreciate your feedback regarding our team members and the maintenance issue in your room. Your comments will be shared with our staff to ensure consistent service. If you have any further comments or concerns, please feel free to reach out to our management team. Thank you for choosing to stay with us.
10/10 - Xuất sắc
Brian
30/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Brian
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Relations Specialist trả lời vào 01/05/2024
Hi Brian,Thank you for being our guest at Comfort Inn & Suites Wyomissing/Reading. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
4/10 - Kém
Claudette
29/04/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We didn’t get any service. We stayed 4 days and we were told no cleaning or towels delivered to us unless we stayed longer. We had to bring are used towels to the front desk to get clean ones. Our garbage cans were overflowing. I have never stayed anywhere that didn’t give any service at all. We will not stay at a comfort Inn again.
Claudette
Lưu trú 4 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 30/04/2024
Hi Claudette,Thank you for choosing Comfort Inn & Suites Wyomissing/Reading. We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our hotel strives to provide exceptional service, and we regret if this was not reflected during your visit. Our housekeeping policies are designed to balance environmental sustainability with guest comfort, and we apologize if this caused any inconvenience. Your comments will be shared with our team to ensure we continue to improve and provide the best possible experience for our guests.
2/10 - Tồi
Alice
28/04/2024
People in room next to us were very noisy at 3 am called staff 2 times but still noisy.
Alice
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 29/04/2024
Hi Alice,We sincerely apologize for the disturbance caused by the noisy neighbors during your stay. Our staff strives to ensure a peaceful environment for all guests, and we regret that we were unable to resolve the situation to your satisfaction promptly. Rest assured, we take such matters seriously and will address them accordingly to prevent future occurrences. We appreciate your feedback and hope to have the opportunity to provide you with a more peaceful experience on your next visit.
4/10 - Kém
Kyrsten
Đi cùng bạn đồng hành
28/04/2024
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
First room we were in the bathroom door would not close and there was a hole in the ceiling. We asked them to come look at the door and they said it was a maintenance issue and no one was there to fix it. Then we had to asked to be moved to another room and she said that “since we sat on the bed she wouldn’t move us” and we ended up getting another room because nothing was used. The other room there was a hole in the wall and all but one of the laps had a light bulb on the 4th floor.
Kyrsten
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 29/04/2024
Hi Kyrsten,We're genuinely sorry to hear about the challenges you encountered during your stay with us at Comfort Inn & Suites Wyomissing/Reading. We strive to provide comfortable and well-maintained accommodations for all our guests, and it's disappointing to learn that we fell short of your expectations. Our maintenance team is usually prompt in addressing issues, and we regret any inconvenience caused by the delay in resolving the problems with the bathroom door and the ceiling. Rest assured, your feedback has been shared with the relevant departments for immediate attention and improvement. We value your patronage and hope to have the opportunity to welcome you back for a more seamless experience in the future.
10/10 - Xuất sắc
Claudia
22/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Cleanliness and great customer service
Claudia
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 23/04/2024
Hi Claudia,We appreciate your positive feedback regarding our Comfort Inn & Suites in Wyomissing/Reading's cleanliness and customer service. Maintaining a pristine environment is a top priority for us, and we're delighted to hear that it met your expectations. Our dedicated staff works tirelessly to ensure every guest receives exemplary service throughout their stay. Your satisfaction is our ultimate goal, and we're grateful for your recognition of our efforts in providing a memorable experience.
6/10 - Được
Mehul
Đi cùng bạn đồng hành
21/04/2024
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was not clean there was still garbage from previous guests. Smelled musty and damp. Bathroom was not clean. Rooms were not cleaned for our multiday stay.
Breakfast was just waffle griddle and very very dry sausage.
Will this property a miss for future visits
Mehul
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 23/04/2024
Hi Mehul,We apologize for the inconvenience you experienced during your stay with us at Comfort Inn & Suites Wyomissing/Reading. Our housekeeping team strives to maintain cleanliness to the highest standards, and we regret to hear that we fell short of your expectations. Rest assured, we take guest feedback seriously and will address the issues you've raised with our team to ensure improvements are made. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to better serve you in the future.
10/10 - Xuất sắc
Jerson
21/04/2024
Jerson
Lưu trú 1 đêm vào Tháng 12, 2023
Guest Relations Specialist trả lời vào 13/05/2024
Hi Jerson,Thank you for being our guest with us at Comfort Inn & Suites Wyomissing/Reading and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
10/10 - Xuất sắc
Michael
21/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I think this sums it up
Michael
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 21/04/2024
Hi Michael,Thank you for being our guest at Comfort Inn & Suites Wyomissing/Reading. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
6/10 - Được
Tahir
Đi theo nhóm
19/04/2024
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
in and out is bad
Tahir
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 20/04/2024
Hello Tahir,We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Guest satisfaction is our top priority, and we will address this issue with our team for improvement. Thank you for bringing this to our attention.
4/10 - Kém
Robin M
13/04/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
They have bed bugs in at least one bed. I am covered in bites. I did not know what they were but now I do. Also, beds were not made up correctly. They had the duvet uncovered with a sheet on top. Because we had the performance venue we did not change hotels. Who knew we should secure our booking against bed bugs.
Robin M
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 16/04/2024
Hi Robin,We deeply regret any discomfort you experienced during your stay with us. Ensuring the comfort and well-being of our guests is our utmost priority, and we take reports of bed bugs very seriously. Our housekeeping team also follows strict protocols to maintain cleanliness and hygiene standards, including regular inspections for pests. We apologize for any oversight in the bed-making process and will address this with our staff to prevent any future occurrences. Your feedback is invaluable to us, and we will take the necessary measures to uphold the high standards we strive for.
2/10 - Tồi
Constance
12/04/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Accused us of smoking in the room which is not true!! Then when we asked for proof they didn’t provide it.. manager was already gone!! Imagine that!! DO NOT STAY HERE!! They are thieves!!!! They will steal your money!!! I will give them a bad review everyday until I get my money back!!! You should not steal from others!!!
Constance
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 16/04/2024
Hi Constance,We're genuinely sorry to hear about your experience, but we assure you that our hotel strictly enforces a no-smoking policy to ensure the comfort and safety of all guests. Our staff diligently investigates any reports of smoking in rooms, and while we understand your frustration, it's regrettable that the manager was unavailable during your inquiry. However, we take accusations of theft seriously and assure you that we handle all financial matters with transparency and integrity. We value your feedback and will use it to improve our service.
4/10 - Kém
William
Đi cùng bạn đồng hành
08/04/2024
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Bathing was difficult. The water was set to only get luke warm and turning it all the way of only gave warm water, so showering was not good. There were 2 tv's with only one remote. Breakfast was cold and less than delicious.
William
Lưu trú 3 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 09/04/2024
Hi William,We apologize for the inconveniences you experienced during your stay at Comfort Inn & Suites Wyomissing/Reading. However, regarding the water temperature, our maintenance team regularly monitors and adjusts the settings to ensure guest comfort, and we regret that it did not meet your expectations on this occasion. As for the TV remote situation, we appreciate your feedback and will look into providing additional remotes for our guests' convenience. Regarding breakfast, we strive to offer a variety of fresh and appetizing options, and we apologize if your experience fell short of our usual standards. Your comments will be shared with our team for improvement.
8/10 - Tốt
Laura
08/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Property needed a little maintenance. Missing window shade in my room, phone charger outlet wasn’t working on one side of bed, and breakfast buffet had broken juice.
All relatively small, but noticeable damage.
Laura
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relations Specialist trả lời vào 09/04/2024
Hi Laura,We appreciate your feedback and apologize for any inconvenience caused during your stay with us at Comfort Inn & Suites Wyomissing/Reading. Our team takes great pride in maintaining our property to the highest standards, and we are sorry to hear about the issues you encountered. Rest assured, we are addressing the maintenance concerns you've highlighted to ensure a comfortable experience for our guests in the future. Know that your input is invaluable in helping us continuously improve our services.
10/10 - Xuất sắc
John
Đi cùng bạn đồng hành
05/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good room and location.
John
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 07/04/2024
Hello John,We are pleased to hear that you enjoyed our room and convenient location during your stay. Your feedback is valuable to us as we strive to provide excellent service to all our guests. If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.
10/10 - Xuất sắc
Damarys
04/04/2024
Damarys
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Relations Specialist trả lời vào 25/04/2024
Hi Damarys,Thank you for being our guest with us at Comfort Inn & Suites Wyomissing/Reading and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
10/10 - Xuất sắc
Luis
02/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Luis
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Relations Specialist trả lời vào 03/04/2024
Hi Luis,Thank you for being our guest at Comfort Inn & Suites Wyomissing/Reading. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
8/10 - Tốt
alexandria
Đi theo nhóm
01/04/2024
clean decent quiet
alexandria
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Relations Specialist trả lời vào 02/04/2024
Hi Alexandria,We appreciate your feedback and are glad to hear that you found our Comfort Inn & Suites in Wyomissing/Readingclean, decent, and quiet. Maintaining a high standard of cleanliness is a top priority for us, and we're pleased that it was evident during your stay. Our commitment to providing a comfortable and peaceful environment for all our guests is something we take seriously, and we're delighted that you experienced it firsthand. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay in the future.
10/10 - Xuất sắc
Javier
31/03/2024
Javier
Lưu trú 2 đêm vào Tháng 3, 2024
Guest Relations Specialist trả lời vào 20/04/2024
Hi Javier,Thank you for being our guest at Comfort Inn & Suites Wyomissing/Reading. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
2/10 - Tồi
Erick
Đi cùng bạn đồng hành
28/03/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Dirty room in general. Cut my stay by one day due to pubic hair and mold in the bathroom area and finger/toe nail clippings on the living area carpets. Receptionist was rude and did not answer the room phone and when I went down to talk to her she was on her personal phone instead of picking up the hotel line I was calling from. Paid over $200 for the first night and about $100 for the second night. The manager did refund me second night because we left prior to . I think I should’ve been refunded half the total because of the conditions and inconvenience of finding another hotel for the second night.
Erick
Lưu trú 2 đêm vào Tháng 3, 2024
Manager trả lời vào 29/03/2024
Hello Erick, We apologize for the disappointment during your stay and appreciate your feedback for our continuous improvement. We encourage guests to contact management directly for any concerns during their stay for immediate assistance. Thank you for sharing your experience with us, and we hope you consider giving us another chance in the future.
6/10 - Được
Lisa
Đi cùng gia đình
25/03/2024
Thích: Tiện nghi, dịch vụ
Không thích: Nhân viên & dịch vụ
The room is in need of an update and wasn’t well cleaned. There weren’t enough towels. The woman at checkin was very unfriendly and borderline rude
Lisa
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Relations Specialist trả lời vào 26/03/2024
Hi Lisa,We sincerely apologize for the disappointing experience you encountered during your stay at Comfort Inn & Suites Wyomissing/Reading. Please rest assured that we take cleanliness and guest satisfaction seriously, and we will address the issues you mentioned with our housekeeping and front desk teams to ensure improvements are made. We strive to provide exceptional service to all our guests, and we regret that you did not receive the warm welcome and attention you deserved upon check-in. Your feedback is invaluable to us as we continually strive to enhance the quality of our services.
10/10 - Xuất sắc
Linda
Đi cùng bạn đồng hành
21/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property & room was very clean. Staff was friendly & helpful? Room was very comfortable.
Linda
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Relations Specialist trả lời vào 23/03/2024
Hi Linda,We're thrilled to hear that you found our property exceptionally clean and your room comfortable during your stay at Comfort Inn & Suites Wyomissing/Reading. Our team takes great pride in maintaining a high standard of cleanliness throughout the hotel to ensure a pleasant experience for all our guests. It's wonderful to know that you found our staff to be friendly and helpful; they strive to provide attentive service to meet our guests' needs. We appreciate your feedback and look forward to welcoming you back on your next visit.
10/10 - Xuất sắc
Karen
Đi cùng bạn đồng hành
21/03/2024
The breakfast was great!! Room was clean. Plenty of parking. We enjoyed our stay. Thank you.
Karen
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 22/03/2024
Hello Karen,We are glad to hear that you enjoyed our breakfast, clean rooms, and ample parking during your stay with us. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable experience.
10/10 - Xuất sắc
Brian
18/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was on point.
Brian
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 20/03/2024
Hello Brian,We are thrilled to hear that everything met your expectations during your stay with us. Your satisfaction is our top priority. Please do not hesitate to reach out to our management team if you have any further feedback to share.
4/10 - Kém
Destiny
17/03/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Destiny
Lưu trú 3 đêm vào Tháng 3, 2024
Guest Relations Specialist trả lời vào 19/03/2024
Hi Destiny,I'm sorry to hear that your experience with us at Comfort Inn & Suites Wyomissing/Reading wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
8/10 - Tốt
Melissa
Đi cùng bạn đồng hành
16/03/2024
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Our room was right across from ice machine and we were woken up multiple times with usage of the machine by other guests. Breakfast ran low on food Saturday morning many guests were upset.
Melissa
Lưu trú 2 đêm vào Tháng 3, 2024
Manager trả lời vào 18/03/2024
Hello Melissa, We apologize for any inconvenience caused by noise from the ice machine. We appreciate your feedback regarding breakfast availability and will share this with our team for improvement. Your comfort is important to us, and we hope to welcome you back for a more enjoyable stay next time.
8/10 - Tốt
Tracy
16/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Tracy
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 18/03/2024
Hello Tracy, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
10/10 - Xuất sắc
CLARA
Đi cùng gia đình
15/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean rooms, nice staff. Restaurants are close by too.
CLARA
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Relations Specialist trả lời vào 16/03/2024
Hi Clara,We're delighted to hear you enjoyed your stay with us at Comfort Inn & Suites in Wyomissing/Reading! Our dedicated team takes great pride in ensuring our rooms are impeccably clean and our staff provide friendly service. We're also pleased to be situated in a convenient location near a variety of dining options for our guests to explore. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit to the area!
10/10 - Xuất sắc
Abelis
13/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I like everything, is clean , good price , comfortable, a good location of everything ☺️
Abelis
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Relations Specialist trả lời vào 14/03/2024
Hi Abelis,We're delighted to hear that you enjoyed your stay with us at Comfort Inn & Suites Wyomissing/Reading! Providing a clean, comfortable environment at a reasonable price is always our priority, and we're glad to hear that we hit the mark. Our team works diligently to maintain high standards of cleanliness and ensure that our guests feel at home. With our convenient location, we aim to make your experience even more enjoyable, offering easy access to nearby attractions and amenities. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!
2/10 - Tồi
Cynthia
Đi theo nhóm
09/03/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Walls and head board were dirty. Black stuff in beds. Smelled and neighbors were loud.
Cynthia
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 09/03/2024
Hello Cynthia,We regret to hear about your experience and appreciate your feedback. We take cleanliness seriously and will address this with our housekeeping team. Guest satisfaction is our priority, we encourage you to contact our management team directly to discuss your concerns further.
10/10 - Xuất sắc
dalianny
Đi cùng bạn đồng hành
08/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was calm I like that
dalianny
Lưu trú 3 đêm vào Tháng 12, 2023
Manager trả lời vào 09/03/2024
Hello dalianny,We are delighted to hear that you found our hotel to be calm during your stay. Providing a peaceful environment for our guests is a top priority for us. Your comfort and relaxation are important to us, and we are pleased that you enjoyed a tranquil experience with us. Thank you for sharing your feedback with us.
10/10 - Xuất sắc
Antonio
06/03/2024
Antonio
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Relations Specialist trả lời vào 27/03/2024
Hi Antonio,Thank you for being our guest at Comfort Inn & Suites Wyomissing/Reading. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
10/10 - Xuất sắc
Gillian
04/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Omg why did we always have to say something...
Gillian
Lưu trú 2 đêm vào Tháng 3, 2024
Guest Relations Specialist trả lời vào 05/03/2024
Hi Gillian,Thank you for being our guest at Comfort Inn & Suites Wyomissing/Reading. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
8/10 - Tốt
carlos
04/03/2024
carlos
Lưu trú 2 đêm vào Tháng 3, 2024
Guest Relations Specialist trả lời vào 24/03/2024
Hi Carlos,Thank you for taking the time to share your experience with us at Comfort Inn & Suites Wyomissing/Reading. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
6/10 - Được
Phill
03/03/2024
Phill
Lưu trú 4 đêm vào Tháng 2, 2024
Guest Relations Specialist trả lời vào 23/03/2024
Hi Phil,Thank you for sharing the rating about your experience here with us at Comfort Inn & Suites Wyomissing/Reading. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.
8/10 - Tốt
John
Đi cùng bạn đồng hành
02/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent breakfast.
John
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Relations Specialist trả lời vào 03/03/2024
HI John,We're thrilled to hear that you enjoyed our breakfast during your stay! Our team takes great pride in crafting delicious and satisfying meals to start your day off right. We're committed to providing a delightful dining experience for all our guests, and it's wonderful to know that you found it to be excellent. Your feedback is truly appreciated, and we look forward to welcoming you back for another delightful stay in the future!